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June 2024 by Stephanie Piper
Beyond terrible customer service.
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May 2024 by Eder Sanchez
Nas the customer service agent at this location needs better training with attitude and handling customers who have been with Verizon for 5 years now. I came into the store 1 1/2 hours before close and he wouldn’t help switch over a phone to a new device, was very unhelpful and rude. Dont make an appointment at this location, do business at a different one
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March 2024 by Sandra Maria Arellano
I had quite a bit of questions, and the associate answered each one. I even paid off two of my phones and the associate helped me get my new phone full coverage, especially since my phone took a hard hit a few days earlier! I liked that he sent me email confirmations for my payments and phone insurance coverage! I liked talking to the associate over the phone actually, whenever I go to the store it’s always full no matter what time I go! So thanks again!
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March 2024 by Mary J Crisafulli
Decent. The lockers are cool for picking up orders.n not having to Wait or deal with employees.
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February 2024 by Zee San
Julie was the best!!! She's super smart, helpful, and pleasant!! I'm glad I got her!!
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February 2024 by Lisa Keane
I was in terrible distress about having my phone stolen. Nick put me at ease, and worked tirelessly to make sure I was able to save HUNDREDS of dollars. He was completely customer service oriented to meet my needs. I will continue to come to this store and wait for Nick. Thank you!
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January 2024 by Nathan Quismondo
they keep adding a 500 bill every time i make a payment. ive paid $1500 this month alone for 5 phone lines.
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December 2023 by Sean O
I received great help and great information on new deals
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December 2023 by Justin Gettman
Had a bad expierence with a customer service agent and was very rude and very unhelpful. Won’t be goin back to this store
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December 2023 by Cassy Jacobsen
Brenden helped me today and was very friendly and helpful. I was very happy to be in and out with a new phone & case in about 40 minutes. All the employees seemed really nice. I don’t know why there are so many poor reviews for this location regarding service, but I had a great experience! Thanks Brenden :)
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November 2023 by Mario Barajas
Mitch the manager does not respect customers that have been with their company for over 15 years. He's condescending and rude. I'd be very wary of doing business with Verizon at that store.
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November 2023 by Kerry C.
I wanted to thank Nas and Mitch for their help today. Financial services was not recognizing payments and my service was interrupted. They were so calm when I was upset and helped take care of the issue. When it would still not turn back on, I went back into the store and they recognized me right away and got Kael (sp?) to call financial services himself and he corrected the issue with a direct line. Thank you Nas, Kael, and Mitch!!
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November 2023 by Google User
Workers on site needs some better training. Brendan My rep did not know how to call the automated customer service to activate a phone .and was not customer service friendly
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November 2023 by Brian Biegger
I walked into the store and went over to the bill pay kiosk and UT wasn't working. Within seconds Kristen came over and assisted me. Had my bill payed and the best customer service I have encountered in decades!! Great job!!!
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October 2023 by Eduardo A.
I found that they are stealing from my bussiness account. 4 total devices . Once I came into the store they got angry called cops and kicked me out for a year. Now we are having to file a lawsuit to get this mess fixed that they created. Thief is what I called them. They got mad . They didn't want their new customers to here this.
