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June 2024 by Kelly Bowden
I am still waiting to hear from the store manager over the sham of me being placed in a long-term contract, that wasn't even explained what was happening, he just filled it.out, sign here, no explain, been call Verizon daily to have then fix this.
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June 2024 by Dalton H (Zaltizar)
Took forever to pick up an express order 3 hours after I ordered it.
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May 2024 by Karen Rose
Made an appointment before going to the store. It made things go so much quicker. Knowledgeable staff. Super friendly
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May 2024 by Justin Westmoreland
Great customer service!
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May 2024 by Ron Keithley
I was willing to pay full price for their phone. Which was higher than I could buy it any other place. Then they wanted to charge me to activate it. And charge me a new service charge. They are already high price for the poor service we get. Think I will go back to straight talk.
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April 2024 by gabby jacobs
Went to purchase new phones and to choose new plans. We arrived at 12:45 and were told it would be a 45 minute wait and that there were 7 people in front of us. We listened to an associate say they were short staffed so we figured the wait would be a little longer. We ended up waiting almost TWO HOURS and asked the manager where we were on list since it had been so long. He started to scroll through the people in the queue and acknowledge that we had been there a while. He did not even have us in the queue and then said he would put us closer to the top with 3 people in front of us. We politely declined and left because we were not going to wait another hour or so and then set up our phones which would take possibly up to another hour based on what we witnessed with other appointments. Very frustrating and a waste of time for us.
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April 2024 by efren alejo
I left verizon today to have my phone erased by the new little fella Erik pretending to know what he was doing !!
To Badd none of the employees know about the product they Sell!! Including Managers
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April 2024 by Paul Clark
Not very usual, but I got quick service. They listened to my concerns and attempted to troubleshoot with me. The manager also came over to help try and troubleshoot my problems, and I was very appreciative of the time that they took to spend and talk to a customer because I have seen it to where they don’t care at all they get people in and out.
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April 2024 by Shyanne Herdzina
ZERO Stars! The worker who "helped" me today should be FIRED. I left there with NO help, had to go to another store and he was incredibly rude and shouldn’t be working in customer service.
I went in to get a watch connected to the network that I purchased at another location 2 weeks prior. I went to this location because it was close to my office and the other store was across town by my house. He asked why I came in, I explained it and then he asked where I originally bought the watch. I didn’t realize he wanted the exact location so I just said, “A Verizon location by my house and this one is by work so I came here today.” He replied by saying “that doesn’t help me much.” So, I said OK well I will look up the exact location, so I did and showed him on my phone. He then said, “that’s an authorized dealer.” I then said “OK I don’t know the difference; can you not help me? If not, I can go back there when I have time.” He said, “well why did you come here?” So again, I explained, I was at work and thought I would just come to this location to see if I could get assistance. He just explained it may be harder for him to see everything, but he would try. So, I said okay thank you. Well, he starts working on his tablet and doesn’t say a word for about 5 minutes. Then he sets the tablet down to look at my watch and I see on the tablet he is changing my plan. I said, “Oh no, I don’t need to change my plan, I just need the watch to work on the network like I set up 2 weeks ago.” He said you don’t have it on your plan- I interrupted him and was telling him I do have it on my plan, I just looked at my plan before I came into the store and I previously did a chat with an online rep and it was just a backend issue I needed fixed- he cuts me off and says “well if you shut up for a second, I can show you.” Stunned, I just didn’t say anything. He started to get into my plan and said Ok see it shows you have a tablet on your plan and 3 phones. I said No I don’t have a tablet, never mind I will just go back to the store where I got this, thanks for the help.” He doesn’t say A WORD. He just gets up and starts to walk away. So I say, “that’s when you say your welcome.” He then turns around and says, “I am walking you to the door and I hope you never come back.” I said “Are you kidding me?!” He opens the door, bows at me and says “I hope you never come back.” Another customer who had already walked out of the store, sees/hears this and says “Excuse me, you don’t talk to anyone like that, especially a lady.” I just told that guy, don’t worry about it, the worker is an a**hole and I left.
I drove across town and went back to the lady who I originally bought the watch from. She called customer service and had the issue changed- the watch was somehow set up as a tablet, so they fixed it, and I was out the door in 20 mins.
Unfortunately, I didn’t get the workers name who helped me, which is my fault, but I was so upset when I left, I just wanted to get out of there. I have also placed a formal complaint with Verizon corporate.
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April 2024 by Hassan Hujow
Charged us extra money for nothing
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April 2024 by Lee Sanders
Absolutely Amazing!!! Had a unique one of a kind cell phone issue that was new to the staff. Spent extra time searching for the right outcome, and the staff was committed to our desired outcome. We received very strong internal and external support and were made aware of each attempt to fix our problem. They called tech support, and we were given cost free options depending on the availability of our specific cell phone. Manufacturers were called and added to the problem solution team without success. As we were focused on our personal issue,
we happened to notice how personally engaged the entire staff was one on one with other customers. Everyone was busy, the other customers were receiving superior one on one superior service. You would think they everyone was related to the agent. You could hear laughing, even the kid in the stroller must have been attentive, no crying. I want to Thank the Manager, I can't remember his name, he went completely out of his way to find a solution. We left feeling the time was very well spent. We left with a outcome that was favorable and time was well spent. Keep it up !!!
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March 2024 by Desiree Galloway
I have a business account with Verizon. The service is spectacular and anytime I call in, the representatives take good care of me and my team. We have internet through Verizon at the office, our main phone at the office is through Verizon, we are set up with OneTalk - the works. This review should not be a reflection of the company itself, just this store operations.
Last Thursday, I was having trouble with receiving mms messages from a group chat and I thought I'd stop in to see if I could get help with troubleshooting from the staff. Mitch was the representative who I spoke to. He informed me that Samsung was having problems and they had been dealing with it all day; however, instead of helping me with it, he talked me into upgrading to a new phone that would be free. I went with it and upgraded.
The next day, he called me to let me know the promotion was online exclusive and needed me to bring the phone back to swap it for a different one. Since I had already set up the phones and was conducting business with them, I asked him if he could call corporate to see if there was anything he could do. Fast forward to today and I still hadn't heard anything so, I emailed Dyjuan asking for his assistance since he is the business account salesman. He responded by telling me he's the one who told Mitch to tell me what he did and said I could call corporate myself if I wanted to. So I did.
When I called corporate, I spoke to John at the call center who credited my account for the accessories I bought for the new phones but couldn't apply the promotion credit because it happened on the store level which would have to be reversed on the store level. He did say the store would be able to reverse it and redo the order correctly so I could keep the phones that had already been set up.
At the store, the manager told me there weren't anymore options for fixing what happened other than the options I had already been given despite John telling me there was. He showed little concern and instead, offered a poor attempt at cognitive empathy, but attempted none-the-less. I factory reset both phones and returned them, planning to order them online when I got home.
Low and behold, when I did order them online, there is an in-store pick up option instead of delivery! Alas, John at corporate was right. Needless to say, this store has more shrink and I have to set up two new phones, again, that I will be picking up from the store I was just at, tomorrow morning.
I understand businesses are at the mercy of the current recruiting pool but b2b sales, no matter how small, are gold mines offering consistent and predictable cash flow - having staff that have product knowledge, let alone actually comprehend b2b sales and service, would've avoided this situation all together. Once I pick up my order tomorrow, I will be sure to keep my business with Verizon directly and away from satellite stores unless I need a phone case or something simple.
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February 2024 by David Atteberry
I'm not sure if everyone here is just useless or literally has no idea how to actually do customer service. There was a lollipop kid in his Verizon shirt just at the front counter staring down the yellow brick road no one else around even checked in on line and was told we were next in line. Again nothing this place is a social experiment for sure.
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January 2024 by Reed Blanchard
The assistant manager was smoking a cigarette outside and littered the cigarette butt :/
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January 2024 by Jason Mitera
The rep we had was terrible and deceitful. He signed us up for three things we hadn't asked for. As we were finishing up, I noticed what he had done. I called him on the issues. He said we had to take two of the three. I got home and called Verizon, and they said it wasn't true. Between my trip to the store and my time on the phone trying to rectify the problem, I wasted hours of my time.
