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March 2024 by Kevin Brown
I think it's a good company but the manager his name is Lamain is a jackals and trues to be a bully.
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March 2024 by Sergiy Klyuyev
I was invited to change oil in my Sprinter van via customer service. However the manager refused to service my vehicle because of some internal policy. Total miscommunication between franchises and customer service!
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January 2024 by Jason Schlagel
I stopped by at 5pm and was there for somewhere between 20 and 30 minutes. There was a new-to-me batch of kids working today. Chauncey guided me into bay 3. His gestures were a little small but definitely sufficient for the situation. He was instantly likeable, polite (a little heavy on the "sirs" but not too bad), and very observant.There were a few more hands involved than I was comfortable with but the overall banter between employees was fun to listen to. Jason seems like a good boss. He took time to educate one of the kids who was visibly still building familiarity with the work (a jolt from a DeWalt power tool had him smack his hand but he worked through it). Jason also made sure everybody knew to stay on the clock for the mandatory meeting after work tonight.Soothing my fears/apprehension over how many different sets of hands were involved, Chauncey gave everything under the hood a final once over before I had to ask (which I was going to). I made sure to let him know that I appreciated that. He also did the whole "call out" thing with the guy under the car. I heard him confirm.I left feeling optimistic about the future.
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December 2023 by Nabor Navarro
2009 highlander they Never put back my oil filter cover and a bolt from my air filter cover. also on my daughter suv they damage the oil pan plug resulting on 300 dlls repair since my mechanic had to install a new oil pan please stay away from this location if you don't want to end up with a pricey repair or loss of your car parts
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December 2023 by Pat S
The oil change was double the price of other places we have taken our vehicle. And the work was riddled with mistakes. They even overfilled the oil reservoir by more than a quart. We will NEVER take a vehicle to Valvoline again. Definitely one of the worst oil changes I have experienced in nine states.
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December 2023 by Jessica Luetkenhaus
Lamain was very kind and patient, in addition to being helpful during my vehicle’s oil change. All the other guys were kind as well. They were very busy when I went in but the teamwork was something to be noticed.
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December 2023 by QueenEbony
I went to the Vavoline on a 108th and Q to get an oil change and the advertised free 18 maintenance check. That did not happen. They only checked my tires and kept asking them to check what was online and they kept rolling their eyes. they took so long to change my oil there they killed my car battery and said I needed a new battery for $200!!! I couldn’t believe it died and it seemed weird they had children working there that didn’t even know how to put on windshield wipers on. I was there for a hour and the manger Lamain Rucker said my battery sucks because it’s from Walmart and need to get a new one if I wanted to leave. I asked them to check my battery and they said it’s bad and that’s it. So I bought a new battery and they installed it. I asked for my old battery back because it was only 7 months old and under warranty and they refused to return it because it’s their policy. Why would they refuse to return a battery under warranty and that I wanted to see if it was actually bad somewhere that would change it? Seems very strange and almost like they did something to it so I would bye a new one. The manger was incredibly rude and said if wanted to complain then take it somewhere else and was very snarky. This is the first and the last time. I doubt they’ll take responsibility but let’s see if this 3 year warranty at valvoline is good for 3 years and they keep their word, I’ll keep the receipt. Also why advertise a free 18 check and not do it? And why change my miles to 112,901 to 113,901? Hopefully no one ever goes there. They had to look up the factory manual just to change oil change and how to put wipers on… that should’ve been my sign to run. Never again.
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October 2023 by Julia Erin
Went into Valvoline on a Saturday and got helped right away! They gave us information about finding the right oil filter (I drive a diesel and the filter was very specific), and knew their stuff. They worked hard while having a great camaraderie between the employees.Services: Air & cabin filter replacement
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October 2023 by Brandon Heald
Fine here because I didn't have time to do it myself, now that I'm going to change my oil, the drain plugs too tight and I can't get it off. I can almost guarantee the oil filter is going to look like a crushedsoda can after I take it off
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October 2023 by Scott Edmonds
Fast and efficient. Other companies have me waiting hours for an oil change. This was great and will be my permanent oil change spot.
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September 2023 by Gina Bongiovi
This place is awesome! The guys working were fast, knowledgeable and actually really funny to eavesdrop on. Seriously entertaining. I hope you get your Dr. Pepper machine, sir. You and the crew deserve it for your hard work.
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September 2023 by Shayna Vinderslev
Waited over an hour and 45 mins. They didn't open until 20 after 8. No pep in the step at all. Wondering aimlessly around. Though the location is convenient. I would not recommend!! Certainly not the 15 minute oil change that they seem to advertise. Not to mention tire pressure was not checked nor were my lights or blinkers like they normally would doService: Oil change
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August 2023 by Sean S.
The employees were fast, professional, and thorough. I take all of my vehicles here and have never had a bad experience. They don't push other services on you. They will suggest them if needed, but do not badger you into it. I highly recommend them
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August 2023 by Tom Spurlock
We like all Valvoline oil change locations, except this one. It took 45min to change our oil and filter. They checked the air filter and it didn't need replacement. The car sat there without work for a long time. Since it was hot, we had to wait in the air conditioned waiting room, however to access the room we walked on an oily floor which was slippery. That contaminated our car with oil residue in our floorboard, transferring the oil on our soles to the inside carpet. Hence our car smells like oil now. They also forgot to do the health check for the lights, which is the norm for Valvoline shops. Find another location, this one is subpar.
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August 2023 by Jeff Palensky
They were very friendly and they did a good job on my vehicle. They also did a good job as far as getting my vehicle in and out of there and I appreciated that very much. I will continue to go there because I like their service and I like the people there. So I hope that they will continue to do and outstanding job in the future.
