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February 2024 by bri Wunderlich
Avea and Rhiannon were the best and fixed my problem so fast! Highly recommend
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February 2024 by Vanessa Berger
We had excellent customer service. James was amazing! He made our experience easy and was very knowledgeable.
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January 2024 by Lori Mason
I have to highly recommend Avea at this store. She was incredibly patient with me and my billing questions. She went above and beyond in dealing with all my questions and was very helpful in coming up with a new plan. She is such a kind and gracious young women. She certainly made my time in the store very pleasant! Avea really is a great ambassador for T-Mobile.
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January 2024 by Pedro Ortiz II
Loved seeing a Spanish speaking employee here. Jorge made it super easy for my parents to move over from Att. They got new phones and cheap home Internet for about half of what they we paying at ATT. Thank you Jorge, my parents are extremely happy with everything and can't say enough about how patient and knowledgeable you are. Excellent customer service.
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January 2024 by Middleman Gaming
Had a great experience here with my upgrades and getting my watch. Avea did an amazing job with explaining the bill and all the promotions. Happy with my new phone and watch.
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January 2024 by MissYayden
So I'm not going to sit here and talk about the TMOBILE service it's self. That's not the employees problems or issues to deal with.However, the team there when I was there were AWESOME. James took care of helping me get my phone upgraded today, he explained and helped me get my phone upgraded and helped me find the most money friendly option for me and my plan.While we waited for my phone to transfer over he stayed and chatted with me! He was awesome!There was also another girl in there with super long blonde hair and glasses (I didn't get her name), she even stepped in to help me find a phone case and tried a few options to help me find what I wanted.Thank you both!
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January 2024 by Sydney McDermott
The employees were beyond kind. We had a phone to return but due to some complications, we had to come in. The employees quickly and calmly handled the situation. And when we struggled with not having a printer to print the shipping label, they immediately got to it. They helped secure us a box, print our label and taped our box together. We will definitely contribute to come to this location.
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December 2023 by Marjorie Bedore
The associates were the best!Faith and Rhi were the best!!
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December 2023 by Rebecca Bedore
The T Mobile associate faith was very helpful in getting my phone set up and talk me through each steps
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November 2023 by Ty Wells
Had a wonderful experience at this location. Rhia, was very helpful even after I left the store I was able to text her for assistance. I moved 8 lines from AT&T and had several issues in doing so from the AT&T side, however, with Rhia's help we were able to get them ported to T-Mobile. Great Job!!
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November 2023 by Jenna J
*NOT A CORPORATE STORE* This is a franchise, essentially a mall kiosk.Watched this woman (blonde, heavier) disrespectfully talk to an older customer while I was in the store, and then she never activated the device that I purchased so now I'm on the phone with the awful customer service trying to get this fixed.Edited to add that this woman refused to give me her name and kept telling me it was "her store".Also, whatever she did to the device and my account rendered the whole thing useless and I had to refund/delete the line and start over. She clearly has no idea how to properly run the place or do her job.DO NOT USE THIS LOCATION.
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November 2023 by Phillip Brooks
Rhi Rhi was as helpful as could be she was thorough in answering questions I had and making sure I was getting exactly what I wanted. The customer service at this location was truly one of the best customer service experiences I’ve had. Thank you again!
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November 2023 by Charli Rowe
Rihanna was an amazing help I came in because I was needing help using my phone she was very sweet and helped me more than she had to, she went above and beyond for me! THANK YOUUUUU
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September 2023 by Brooke Geyer
Had one of the best customer service experiences in retail ever at this branch! Rhi Rhi was incredibly knowledgeable and personable. She provided 5-star support and I was impressed by her above and beyond help while multitasking. Switched from another phone carrier and I’m happy I did from the help Rhi Rhi provided.
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September 2023 by Noel Mendez
Stopped in yesterday 9/10/23 for troubleshooting on my phone that for some reason had stopped receiving network signal completely. Jarrod worked diligently spending 3 hours doing everything he possibly could to figure out the issue with my device, including but not limited to swapping out the Sim card, adjusting setting, restarting and resetting the device and contacting other tech support advisors for assistance. All whilst being the only employee in the store, juggling multitasking helping out up to two other customers at the same time with utmost efficiency and professionalism. After exhausting every possible fix for my device didn't work, he helped make the switch to upgrade my device as well as my plan to provide me with the best service possible at the best cost. Jarrod is definitely one employee that cares about the customers. I live in Council bluffs and just happened to be in the area of that store when I needed to be, but I will definitely be making the drive to this store anytime I need in store help. Thumbs up for Jarrod!