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March 2024 by Matt Allen
Bought a dining room set and it took a month to deliver, ends up being damaged on arrival, will take another 90 days to get another....crazy!
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December 2023 by R Reagan
The store is cramped and didn’t have some of their online items in the store for me to look at or buy. I wasn’t greeted when I came in or left, nor was I offered any assistance. I didn’t feel unwelcome per se, I would say the employees seemed apathetic.
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December 2023 by Mrs. Hermangali
Not a familiar with Pottery Barn have only seen pictures of the furniture. Went there to eyeball sofas. Prices and dimensions were on some units and not on others. It was nice to be left alone since I was browsing and not seriously buying. It appears to be high-end compared to what we have spent in the past for furniture but to be frank we haven't bought any new furniture besides a mattress since 2003. Things have changed.I didn't see anything that I felt would meet our needs so did not solicit assistance. There was a sign on the window about design services. A service like that might be helpful for the likes of ourselves who are pretty clueless
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December 2023 by cg _0pinions45
They have a great selection of blankets that all feel great.
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November 2023 by TinTin
We went into the store on Regency to look for some furniture for our new house. Nobody, and I mean nobody in the store even approached us to see if we needed some help. Terrible customer service will never shop there again spent all our money somewhere else do not go to this store.
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October 2023 by Patricia Schmidt
This was my first visit to a brick and mortar Pottery Barn. (I usually buy online)The shop was clean, well organized and friendly staff.However, the shop is on the small side with limited inventory.
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May 2023 by J H.
We ordered two leather chairs from them in January of 2023, and were told we would receive them in May 2023. We called on 5.16.23, inquiring when we would receive delivery. Talk about a run around. "We just order them from here; we don't get involved with the delivery." Called the 888 number, waited on-hold for almost 30 minutes, just to be told to call the distribution center. Distribution center said the order was cancelled. We didn't cancel the order. We were told Pottery Barn cancelled it. They charged our credit card, cancelled the delivery, and NO communication about this until we called on 5.16.23. They said, "give us 48 hours and we will call you." Guess what? No call back. We have now called Pottery Barn for a credit back to our card. Another delay; "I have to call Customer Service to see what they can do to credit your card." Still not resolved. This is the LAST time we will EVER order anything from Pottery Barn. If it's not in the store, don't do business with them. Horrible follow-up. No communication. Condescending attitude. Charge your credit card, then cancel your order/delivery. Not a good way to do business. Buyer beware with Pottery Barn.
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May 2023 by Out Standing in a field
Honestly the first place we go for furniture. You can waist time and pay more for low quality furniture at Nebraska Furniture Mart or just order from PB. We have compared many times and always end up back at PB.
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April 2023 by Brenda Teplitsky
SO DISSAPOINTED! Thought this was a "high-end" store. Still waiting for couch and table that was ordered "quick ship" over 7 weeks ago. Customer Service is not helpful. This was a business-2-business order and we are taking all future orders elsewhere. BUYER BEWARE!! Not worth it!
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April 2023 by Derrick VerMaas
Staff at the store is always helpful. We love shopping here
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January 2023 by Jennifer Muehlhausen
Customer Service line was HORRIBLE! I was on the line for over 20 minutes listen to static and sniffling as the representative must have been sick. Couldn't here, never got my issues resolved. I've had the run around with this place and will never EVER order a thing from them again!
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November 2022 by Courtney Leinen
This store is so sad, I’ve never experienced worse customer service in my life. Being a younger female I must look like I can’t afford items from this store, every time I walk in the workers don’t even say hello. Even though I’ve spent plenty of money online purchasing items from this store I can no longer support a business with workers that look down on customers because they don’t look the way they think they should.
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October 2022 by Shelley Winters
If I could give 0 stars, I would. I ordered furniture, and the delivery company, Ryder, is horrible. I will never order from Pottery Barn again, and they should fire Ryder as their delivery provider. Only after complaining and providing proof of a text that was sent to me saying they were at my house (they were not), did I get a refund.
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October 2022 by Mark Anderson
A big disappointment! We ordered a rug (in stock or atleast in the U.S.) back in August and PB lost the rug, couldn't find it after 60+ days. Shipping dates changed August until December, so the store manager tried to find it and couldn't so we decided to cancel the order. Somehow the missing rug was classified as 'returned' and PB reordered the rug without our permission. After more than an hour on the phone with customer service, the order was finally cancelled (why couldn't we do it at the store?) and we were told to expect a refund with 5-10 business days. Meanwhile, more than 10 business days later-still no refund but we did get a bucket full of snarky attitude from the customer service department.Don't shop at this store and more importantly don't order anything. If you can't carry it out of the store you will not likely ever see it on your doorstep.
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October 2022 by Todd Leif
Nice store... Worker made me uncomfortable. I was dressed up, sport coat, tie, and she seemed to think I was to "low class" or something. Just gave me a bad vibe.
