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August 2024 by MikeL
Online Account Access has been down for 5 days with out any real communication as to when it will be restored.
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December 2023 by Stacy C
Moved here from another state and my credit union isn’t available here so I wanted to open a checking account and was denied because of a collection account that will be paid within the next month. Don’t even owe much on the collection but was still denied. Once it’s paid, I’m not returning.
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August 2023 by Benjamin Braun
This bank consumes time to provide correspondence required for account transactions. They take your money and collect high interest rates loaning out to others . Further, internal policies limit the liquidity of your provided funds for their benefit. Remember , banks work for you.... and if they don't work 24 hours a day seven days a week why are you paying them ? This will not be an issue in 5 years : small banks get treated by large banks as pinnacle treats their customers .... milk and burden till no longer useful . #CRYPTO #MYMONEY #WORK_HARDER
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August 2023 by Sean Kurfman
Atm has eaten cash when depositing twice now. Still haven't gotten a response from the first incident. Will be closing my account and don't recommend doing business with them.
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July 2023 by Mark M. Bridgman (Father Mark M. Bridgman)
Friendly staff. Clean and inviting office space. A lower desk is available at the counter for those in wheelchairs or for those who simply need to be seated. Safety deposit boxes are available.
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February 2022 by tom hansen
Jasmine has awesome personality and customer service skills, thank you for employing her!
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August 2021 by Mark Bridgman
Friendly staff. Clean and inviting office space.
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December 2020 by Andrew S.
I haven't stepped into a Pinnacle Bank before until today. I had to ring the buzzer and they asked for me to remove my mask before allowing entrance. It was a short visit, signing docs and not providing anything else. I bank with another institution but thought if I ever decided to change, I would highly consider this financial institution over the other competitors based on how we were treated today. Professional, organized, and very helpful.
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December 2019 by Katrina Carter
Well...more training might be beneficial.
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October 2019 by Cor Dero
Currently very pleased with this bank. Online access setting up account was very convenient, and easy to navigate. Full range of options, and services. Personal initial experience going into this branch, was comfortable, decent parking access, and the teller was friendly. Received very good service, no hassles, well informed, and accurate.
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July 2019 by Jordan Zepnak
Julia on the teller line is so very kind. Always greeted with a smile! Oh and a great place to get $2 bills :)
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March 2019 by Cory Bendixen
Currently very pleased with this bank. Online access setting up account was very convenient, and easy to navigate. Full range of options, and services. Personal initial experience going into this branch, was comfortable, decent parking access, and the teller was friendly. Received very good service, no hassles, well informed, and accurate.
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October 2017 by CJSings
Teller turned her face into an angry smirk when talking with customers
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October 2017 by Derek Drews
Thank you very much for all of your help and great service. I feel welcomed every time I visit. Seth was very helpful and I appreciate that. Great customer service! Thank you!
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October 2017 by Peyton Cobb
Seth was very helpful when I came in and was able to answer all the questions I had in great detail. Great customer service!
