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February 2024 by R B.
They said the cat I was adopting was declawed and perfectly healthy but for some bad teeth. He's not declawed (no big deal). NHS refuses to test for communicable disease in felines FIV/FeLV, probably because they don't want to foot the bill. Took him to the vet to get the teeth handled and get him tested-- he has a heart murmur and stomach cancer. Did anyone actually check this guy out? He has his claws and murmurs are pretty easy to notice if you listen. As for the cancer, the inability to eat without immediately vomiting should have set off some sort of alarm but I guess they didn't care to notice. Starting to doubt their vet on staff actually looks at the majority of animals.
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January 2024 by Rocky M.
Awesome place! I got my cat here recently and he's been such a good boy. Staff is friendly and process is easy.
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January 2024 by Nicole D.
I will say when we went there the facility was clean. When we walked in, there was an extreme amount of donations in bins right by the doors. We were there on November 29th 2023 so that maybe why the bins were overflowing with donations. First off, no one greeted us as we walked in, no one asked if we needed help. We were left to wonder around. We went upstairs to look at cats and not seeing any cats that would fit into our clowder, we made our way back downstairs. We were about to leave when my husband saw another area that had cats. At this point we had been there for over 30 mins and still no interaction with anyone that worked there. We went into the area and a cat caught our eye. Thankfully there was an employee in the room so we asked if we could see the cat we were interested in. They seemed pissed that we asked them for help. It was like we were bothering them because we were interested in adopting a cat. They had to get another employee to help us but we finally got to meet the cat. We meet the cat, fell in love with her and said that want to adopt her. They told us she was 5 years old and she came in as a stray and possibly had a litter of kittens recently and besides being underweight she was healthy. We adopted her, took her home and within a week she was seen by my vet. My vet which is AAHA accredited said there is no way she is 5, she's maybe 2-3 years old. Also she has a heart murmur. There was no mention of a heart murmur in her profile. We had to take her to a cardiologist which cost well over $500.00 dollars. I called NHS and told them about the heart murmur and the vet there was supposed to call me back but guess what, still no call back from them. I'm sorry but my vet heard the heart murmur as soon as she listened to her chest with the stethoscope. How they missed that is beyond me. If you adopt from here, don't expect friendly service or a healthy animal because the vets they have working there must have gotten their license from a crackerjack box. At least we got our little girl and she is now healthy and at a healthy weight but it cost us almost a $1000.00 dollars to get her healthy. I will never go to them again and I pray none of my fuzzy butts get out and then get brought there because to me that place is h e double hockey sticks!
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December 2023 by Valerie G.
Very large inside, and very clean. Well functioning for walking through, and has smaller and more peaceful rooms for more one on one interactions. Their website is usually fairly up to date, and your application will last for 30 days so you can apply for multiple animals if you do not get the one you want. Prices are usually fair, and they have continuous new animals coming in. Plan your visit, and check their hours before you go.
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November 2023 by Kenn A.
Not a fan of the new layout. Too many doors to go into and out of. Easy to get lost. This place still does great work and I buy all I can from the store there in order to help out. Also the cheapest place to get you pets spayed/neutered.
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October 2023 by Jessica Ellis
Everyone is great to work with and they really care about the animals! The building is beautiful and clean! The two pups we’ve adopted are the best! Thank you NHS!!
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October 2023 by Shonda Geissinger
I went there for their Pet Food Bank on a Friday evening, for someone else. After filling out some simple paperwork they were able to give me a large bag of really nice dog food for two large dogs and really nice dog food, small kibble, for a small dog! They do have a Pet Food Bank open during specific times on Fridays that's first come first serve. The people who work there are exceptionally great to get along with and super nice!
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October 2023 by Murph Sousa
The restrictions on the dogs we're not posted on the website. Didn't find out when we were in love with could have no children in the home until after we asked to meet her.. we did adopt a lovely boxer crossShe is mild and polite. House trained in response to a few simple commands
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October 2023 by Brenda Anzalone
Shout out to all the hard working staff and the ones that make your family’s dreams come true❤️. A special shout out to Nancy H and Jill in check out. They deserve ⭐️⭐️⭐️⭐️⭐️. Nancy took charge and got us a dog to love, we will be eternally grateful to her. Jill is absolutely knowledgeable in all that she does and made sure we left with Martha❤️. Adopt, adopt, adopt! Also Thank you to the generous donor who made it possible for us to get Martha. We are eternally grateful for you all❤️❤️❤️. Thank you thank you
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September 2023 by Emma
We came in looking for a male guinea pig to bond with our current piggy. The guinea pig we originally came to meet wasn't quite a match and seemed to be happier solo, but the staff there introduced us to a bunch of other guinea pigs. The staff was amazing and kind, and genuinely knew their animals! They found us a sweet piggy who wasn't doing well with his current friends, and we couldn't be happier. He was the perfect match and is now being spoiled rotten!The staff here doesn't treat you like a client, they treat you like family. They are wonderful people and I was so impressed.
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August 2023 by Mrs. K.
They told me yesterday evening that they would pick up a large stray cat that died in the yard. It's 100 degrees out. They say it may not be till the next day. Next day comes around another 100 degree day they never show. I call they tell me they don't do that I have to pick it up and put it on the curb. Now it's been sitting here in 100 degree weather and covered in maggots when they could have told me this YESTERDAY! They said there was an order out for them to come get it but they couldn't find an animal. Then they call me back to tell me they showed up but I have a sign saying that no one is to enter the property because there are guns and we will shoot and another sign that says dog bites. What???? I have no sign, no guns and my dog is 8 lbs doesn't bite and the dog is the size of a mans shoe. Now I have to pick up a half baked maggot covered cat and carry it from the back of the house all the way around to the front of the house. It's all BS they never told me originally they don't do do that, they never called to tell me they don't do that, they never called to tell me I have a "sign" (there is no sign, guns or biting dog at my house) obviously someone found out a way of not having to do their job.
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August 2023 by Ruth St Pierre
Lovely facility; well organized, clean, with volunteers who care about the animals. I've been to multiple "humane" societies, which range from okay to abysmal.This is a welcoming place. My granddaughters consider it a treat to visit there just to say hello to the furry guests.
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August 2023 by katie valencia
I adopted two cats and they told me that a few of the cats had the flu and I could bring them back and they would treat them considering it was because of the other cats that they also had in the adoption center. So 2 weeks go by and one of the cats has issues symptoms of the flu and also some eye irritation I call they let me know to go in I go in. Keep in mind it’s a long drive from my house. but I’ll do anything for these kitties I go in I let them know everything that’s been happening and they basically told me that since I already adopted the cat they couldn’t treat it. they have a 30 day policy where I could return a cat and exchange it for a new one, but they can’t treat the kitty that I have I understand taking it to the vet, but why would say one thing? And do the other.
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August 2023 by Jessamyn Myers
Today marks 3 weeks of having Mr. Aries as a member of our happy little pack. The poor guy was not doing well in the shelter and was in rough shape when I picked him up but he has been THRIVING since. The staff was very thourough and helpful during the initial visit. I also appreciate the steps and time taken during the intro with our current household dogs to make sure Aries would be a good fit. He is the biggest sweetheart and I'm glad everything worked out so he can have the loving home he deserves ❤️.
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August 2023 by Linda Schuette
They don’t deserve one star. I went there 3 times to adopt a cat. I was registered and wanted to interact with a cat. Each time they put me on a list. First time I waited an hour for someone to help me. Finally someone came but the cat we looked at was not for us. The second time same thing, waited forever, didn’t go with that cat. Third time, told to wait and that we were first in line, that it would be 15 minutes. After a half an hour wait we were told there were two people ahead of us because they take those looking for dogs ahead of cats.We left.I will never go there again and will cease my donations! Worst customer service I’ve ever experienced!
