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May 2024 by Brandon Kephart
Says open but door was locked. Called them and they said they had other more important business going on today.
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May 2024 by Andrew Kluver
Called several times trying to get through and they can't be bothered enough to talk. Rings off the hook then they pick up the phone and end the call. I know it is them as the ring time to hang-up is inconsistent. Will not be patronizing this establishment if I could give 0 stars I would. If you are busy pick up the phone and either ask to put on hold or ask to call back in a few that simple and that easy.
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March 2024 by Andrew Watke
Don't post that you're open and not be. Waste of my time.
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September 2023 by Ian Cline
Store says their open, but the door was locked until someone came to the door to say "What do you need?" To shop? "Well we're doing inventory." So why does Google say their open? Now I'm just under the impression that this is a front.
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September 2023 by Mark Manning
10am today just like all the rest of the days lights on…. No one home
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April 2023 by Brent Pearson
Really a great business to deal with! A lot of integrity and really honest!
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August 2022 by Kevin S.
Something very strange is going on at this store. My bike was stolen last month and everyone, including the police told me to check the local pawn shops. This particular pawn shop seems to be open, but they won't let anybody inside. They claim they are closed for inventory. I can understand this taking a day or two, but three weeks?
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August 2022 by FlashForward M.
Went to this shop and it was closed. I had called in ahead of time and said they were open. Finally a guy in taped up glasses shows up. I said I called so they let me, but store hours said they should be open. I asked about guitars for sale and they have an area of 30 guitars or so on display and none of them are for sale. Apparently anything good in the store becomes owners personal collection to show off rather than be bought back or offer to the public. Says all of our stuff for sale is on eBay and we don't display it on the floor. WTH? Should have just told me the eBay name when I called asking you about guitars. How stupid is it not to display your merch in your store but just to display crap you are keeping and won't let anyone buy? If you pawn here they are just going to post it up on eBay and sell it. I wouldn't do business here. Others report this business is racist. You show up they might not even let you in even though it's supposed to be open.
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March 2022 by Christine Angell
Great service!! Owner fair and honest. They have a large selection of what we want to purchase. Look forward to seeing what new merchandise we can look to buy!! Thank-you for your service!
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February 2022 by MIKE KELLOGG
The Best pawn in Omaha. Great selection of most anything you are shopping for.Steve and Dianne, the owners,go out of their way to make a nice atmosphere in addition, no high pressure sales pitch. I can’t say enough about Mid-CityJewelry and Loan.
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June 2021 by Sierra Kinney
No idea what it’s like inside since I walked there only to find out they are “closed for the pandemic” but never updated the website. Can’t help but wonder how many other people stood outside the locked doors because no one could click a couple buttons to update the hours online.
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January 2021 by JoeyJoJo Junior
The young man helping was nice and took me up to one of the upper floors to help me find what I was looking for but his boss was the rudest pawn shop owner/manager I've ever met. Was trying to buy multiple items and tried to negotiate a better price on the lot. She wouldn't even consider it. So instead of selling me six bulky items she got no sale at all. Left them on the counter and walked out the door. There's a reason this place has so much inventory because they can't sell any of it. It's almost like a hoarders house who thinks everything they have is extremely valuable and won't let it go.
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November 2020 by Jon Doe
I use to like and recommend this place but they never update google with accurate hours ! I’ve came twice during “open “ hours and they have been closed both times !! Put up a sign or update Google instead of wasting your customers time !
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September 2020 by Brian S.
I'm not sure if they are still in business but I wanted to leave my review. These folks have always been really good to us. My son is autistic and calls them the "Video Store". He loves to just look for a long time at all of the titles. Sometimes he never buys anythings but when he does they only charge him .25. The are so nice and patient with him and are always happy to see him. They have supported my efforts in the past to put musical instruments in the North Omaha elementary schools. They will not just jump off their chairs and hug a stranger when they come in but if you are nice and take the time to talk to them you will find them to be very pleasant and friendly. They have been in business long enough to see the worst in humanity yet still have theirs. They are def not racists and have diversity in their own group. I hope they reopen soon as we miss them. P.S. Also give the best breaks on jewelry prices in town, just ask my wife.
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September 2020 by Matthew D.
I thought at first the review that said they wish they could put negative stars was harsh, but they are 100% correct. Hands down the worst customer service I have ever received. I had every intention on buying a guitar until I was treated in such a manner. I'm shocked they are still in business.
