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August 2024 by F Williams
Edit:
Changing my 5 star review of 4 years ago to a one star. Been shopping at this location for YEARS. Recently when we had a warranty issue, they just refused to work with us to resolve it. They told us it was a manufacturer issue, BUT we had contacted the manufacturer, and were instructed to take the item back to the store and get our money back. So Menards sells products from manufacturers that don't honor their warranty and have no shame in saying that when the manufacturer says that they have a deal with the stores to honor the warranty, they basically deny it and provide no support.
We were remodeling our house and couldn't use the product right away but as soon as we took it out of the box, it wasn't working. Hundreds of dollars wasted.
We were in search of ceiling fans and when we were unable to find anything we liked in the other home improvement stores, we visited the Elkhorn Menards. The staff was very helpful and friendly. We found what we were looking for.
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August 2024 by P P (Pp)
get what you pay for
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July 2024 by John Dehner
Had what I needed staff is very helpful. The only real problem is like all menards getting off all of their lots is awful. Unfortunately that will never change.
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June 2024 by Matt Mueller
Want to give a shout out to Bryan in plumbing for his prompt and friendly service. Thank you guys.
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June 2024 by Jonah Galardi
Visited the Garden Center and was greeted by a friendly smile behind the register. Absolutely beautiful with all the plants, trees, and flowers. Amazing selection with understandable prices.
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March 2024 by Teri Metzger
It's Menards. This is a clean store. Seems well organized.
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February 2024 by Gerald Feauto
My wife and I came in Saturday the 3rd approximately around 6:30pm to make a return. We entered the customer service to two lady employees standing behind counter talking as we walked up to counter. We were the only customers there at the time and we stood there for roughly a minute or 2. The 2 employees didn't even acknowledge our existence! I was directly in front of one of them at a computer when she moved down a computer and just stood there still not acknowledging us. I finally said hello what is going on? They both looked dumb founded. It was extremely awkward! Not impressed. The customer service was non existent. Wow that's all I can say!
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January 2024 by Eric Post
My wife bought a battery-powered snow blower from this location. i picked it up and the pick up was super easy. a nice kid helped put it into my car. i got the snow blower home and as i started to put it together, i noticed there was a piece missing from the box. a small knob that threads onto a bolt that holds the handle on.now, i'm no dummy, and i figure i should contact the manufacturer directly to see what they suggest. i find the 1-800 number in the owner's manual, but when i call i get a recording that the call center is closed. so i contact Menards to see if they could help me figure out a temporary work-around. maybe they have a knob in stock?i called and spoke to the manager of that dept and explained to her that i was missing a knob from a snow blower i'd purchased that morning (there were supposed to be two knobs in the box, but i only had 1). she immediately suggests that i call the 800 number. i told her i'd already tried that, but the call center was closed. she told me to try to call the call center again the following day. i asked if there was anything else that would work, but she said all i could do was call the number. of course, snow was set to start falling that evening, so i was eager to get the snow blower working. when i asked if there was anyone else i could speak to (WHICH I HATE TO ASK) she said she was the manager.so i took the knob i DID have to Ace Hardware, along with the part it needed to screw onto. the kid working there helped me find a piece that would work. he found a wingnut that didn't match in appearance, BUT the threads matched and it worked perfectly...it cost 99 cents. see below for photos. THANKS, KID.i don't relish leaving bad reviews, and like i said, the pickup was super easy at menards....but it seems like lately i feel like i have to coax good customer service out of folks who would rather give me an 800 number than try to come up with a simple solution...that's lousy. bottom line, it helps when your employees have some knowledge and can think outside the box, especially when dealing with a customer who'd just spent a decent chunk of money for something that was missing pieces. because seriously, if this manager had said, "hey, let's figure something out," instead of rushing me off the phone, this would be an altogether different review. she didn't even try to ask which part was missing or anything.(btw, the snowblower worked pretty well)
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December 2023 by Nicole Mattson
They have everything! Hardware supplies, snacks, craft sodas, frozen pizzas and even milk! What’s not to love… all at the best prices.
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December 2023 by Jerry Parriott
Menards is usually a fairly quick shopping experience. The 11% rebate is nice. And, there are so many things other than DIY stuff. This trip I got a large bag of wild bird seed, salted in the shell peanuts, and double stick tape. Lots of variety.
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August 2023 by Laura Loeza
Going down memory lane with my dad. Always treat customers good and always have the items he needs
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August 2023 by Eric Kathol
Great store
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August 2023 by Justin Switzer
Great store
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August 2023 by N O
Good place for household items
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August 2023 by Paul Glassman
They have everything
