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November 2023 by rebecca j.
Beware of Any Floor Install!First, we have used Lowe's for 2 major room remodels: kitchen and master bathroom. They did not do the floors either time, but did a wonderful job with cabinets and countertops. Nancy, at the Lowe's in midtown Omaha, is wonderful to work with on design options.This time, we needed a new floor in our guest bathroom. Lowe's had the tile I really wanted so we went with them. All went well with the measurement, ordering of tile, etc... Lowe's evidently works exclusively with a sham of a company called Keller Interiors. It appears to be national and offers franchises throughout the country. Two days prior to the install, Keller called to say they had a cancellation and could move up our install date. That is the ONLY time I ever was able to speak with someone from Keller. I told them the materials were to be delivered on the day they wanted to start and was told their crew would pick up the products from Lowe's and bring them. They would arrive on Thursday between 9:00 and 11:00. I had a text from one of the installers at 10:30 saying they were on their way. They arrived at 12:15. They were in two very small cars - not a company vehicle - and needed both cars to transport the tile and accompanying materials. They were to remove the toilet and carry it away since we purchased a new one. There were two young workers. They could barely get the toilet into the trunk of one of the cars. My husband gave them a bungie cord so they could get the trunk partially closed. They did not finish on Thursday (it was a 40 square foot bathroom). They said they would be back on Friday between 8:30 and 9:00. They arrived at approximently 9:40. They spent all day, finishing the install around 5:00. They were to come back Saturday morning to grout. I explained that we had company coming for dinner, so it was imperative they arrive early. They arrived at 9:45 AM. They finished around noon. It appears that the floor just outside the bathroom has been been damaged. I don't know if it's because of the schluter track or what, but the floor now gives when it is stepped on. I tried to call Keller; no answer. I submitted a review to Lowe's; no answer. It is impossible to talk with anyone at Keller. I text them and get the same response, no matter what I say. Here's their response: "Thank you for your response! If you requested a call, we will be in touch as soon as we can. For more information, please visit our website at: www. kellerinteriors.com." I have 8 of those responses and have requested a call and get nothing. The bathroom floor looks nice and the workers seemed very careful. It took 16 1/2 hours for this tiny space to be finished. The workers were using their own tiny cars - why wouldn't they have a Lowe's vehicle that could actually hold the toilet and the tile and the baseboard? We did complain at a Lowe's store and the woman nodded her head and said, "we hear that a lot" in terms of complaints about Keller Interiors. Why, then, does Lowe's use this sham of a company? We will never again work with Lowe's on a flooring project. Lowe's asked how the project went and we were honest and said we wanted someone to come and look at the floor outside the bathroom. No response. I like Lowe's - I don't think Keller is a reputable company!
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September 2023 by Verlin F.
Beware of returns. They will not help on products they sell. Purchased a cordless EGO weed eater at the location. Took it home and attempted charge the battery, thought it was went to use the trimmer would not work. Tried a second time overnight still would not charge. Went back to this store and was told they would not exchange and needed to contact the manufacturer. Never used would not work and told sorry your problem.
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August 2023 by Candace H.
Very helpful and made us realized we needed things we didn't know we needed before we got there ..they explained signing up for their credit card would add an additional discount on something already ion sale! Could not leave without buying severa!
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July 2023 by Abigail W.
This Lowe's is always really helpful & usually has what we need in stock! They are dog friendly & a great location in Omaha
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June 2023 by Ixelcalex S.
I went in this evening to purchase some refurbishing supplies. I was really excited to find the paint color I wanted on sale for a quarter of the original price. We drove 25 min out of the way by passing 3 other hardware and home improvement shops just to shop there. Unfortunately, all 6 associates I interacted with were extremely rude. One of the female associates started an altercation with my boyfriend and I at self checkout as she claimed she tried yelling out at us to get our attention. Neither of us heard her, so she had attitude with us and I tried apologizing to her after we realized we didn't hear her and she yelled over me while I was calmly talking to her. I tried to diffuse her frustration with us over ringing up returned paint (which I had never done at Lowe's). She didn't resolve the issue like she said she would and walked away from helping us without completing the task nor taking any accountability or apologizing for the way she behaved. So, we picked up our things after a few min later and walked back to the register in the lumber section. The female helping us there was at first friendly. I tried making conversation with her about projects she likes to do and she called for help to override the paint purchase as it was a return and ringing up around $48. Two other associates came by to help and seemed very annoyed to help out. Once the transaction was complete and they were done talking amongst each other, I had a second to provide feedback on the interactions I experienced with other workers and how I ended up at that counter. I tried explaining the details as she was asking for them. Instead, she handed me my receipt, cut me off in the middle of speaking, and turned her back on me. Nobody once apologized or asked how to make it better.The man at the paint counter cut me off and would only communicate with my boyfriend even though the items were for my business. The female I completed my transaction with in the lumber yard also assumed the purchase was for him even though he was behind me and I was paying for the items...I felt discriminated as a woman.I understand times are hard and worked as a Cashier at Lowe's myself back in the day. However, I never treated a customer like that in my entire life. Offering to at least hear about a customer's experience, ask for feedback, apologize, find another way to "make it right," or a small discount would've really helped resolve the conflicts they caused.As an interior designer, shopping for business project supplies is one of my favorite things to do. After tonight, I feel my experience really rubbed me the wrong way and I hope someone from management reaches out with a resolution.
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March 2023 by Greg S.
Was there for thirty minutes trying to buy a dewalt dry wall cutter. They had the item but were unable to find which cutting bit was needed - if they had the bit in stock - who in the store might know. I was lead on a thirty minute store freak in search of said person with knowledge. I went to customer service and asked - they pointed me to a gentleman and said he is the store manager he can help. Turns out the store manager had no idea and informed me he was just seasonal. Wasted of time.
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January 2023 by Chris L.
Waited 20 minutes yesterday for someone in the appliance department to see if we needed assistance. Both associates were at the desk staring at a computer screen helping a pair of ladies with some issue. Standing a few feet away did not get their attention any more for me than it did the guy who had waited even longer than we did. NFM here we come! Maybe they should put the sales staff on commission. Lowe's missed out on a possible $3200+ washer and dryer sale.
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September 2022 by Dan S.
I needed some paint and the paint staff was super friendly and wanted to make sure I got the specific color I needed
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January 2022 by Cheryl Frieze
Was able to find what I needed, employees were very friendly
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October 2021 by Terry O.
At first I was frustrated because the website told me the where the item was, except it wasn't. There. So I asked someone and she said it was outside. I looked around but still couldn't find it. Then a guy asked if he could help me. Hallelujah! He found it, got me a cart, loaded it on the cart, and then asked if he could help me find anything else. Um...Yes!I followed him to the right area and found what I needed. It just goes to show how valuable customer service is, especially in a big store like Lowe's, and that self-service is not always the best service or the fastest.
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May 2021 by Josh N.
Typical Lowe's store. We stopped in to kill some time and browse for our home remodel project. They have a nice selection of tiles and backsplashes at decent prices. Lowes is always a step up to me from Home Depot and Menards though a tad pricier as well.
