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May 2024 by Renee Nolte
Service before a sale is great. No help after the sale. Spent nearly $4,000 on hardware. Ordered a brand that was supposed to be fast - 2 weeks. Now sitting at 11 weeks. No communication when a partial order is in. No proactive steps are ever taken to investigate on the client’s behalf. Action only taken after multiple calls.
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March 2024 by Christine French
Great store, excellent job service. Only store in town that had the door threshold I needed. They have been in business since 1855 and should be around for another 100!
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July 2022 by Mike Goett
Always deliver - product, advice etc.
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April 2022 by Steven Day
If you need hardware there's not much they don't have if there is any they don't. Gotta know it's there however because it's out of view from beaten path. It is a specialty shop however. You won't leave empty handed if you went to buy. Lots to look at
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February 2020 by Jeff Kovar
Big selection.. very friendly staff
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April 2019 by Sherry Loence
Excellent products and the man who helped me was perfect. Will be back.
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December 2018 by Dawn Kanne
Huge selection and very helpful staff !
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June 2016 by Chris W.
Best 'all things' door hardware in Omaha with outstanding customer support and on site service technicians! Jay Grabow, the store manager, has several decades of experience in locksets, hinges, and bathroom hardware. He prides himself on guiding his customers to the best value and quality decisions for door design considerations in their home. Jay and his team help me select the right door hardware and hinges throughout our home and installed them expertly. Twelve years later, the 'most used door in the house' lockset fails. I contact Jay for a replacement and installation. He advises me that he will contact the manufacturer and ordered a free replacement lockset, I did not know I had a lifetime warranty. Next, I requested installation service call and Jay informed me that installation was very simple and that I could do the work myself. He saved me about $250 in purchasing a new door lockset and installation cost! I highly recommended shopping with Jay for all door hardware needs!
