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November 2023 by Curlee Brazell
Not a good experience at all. The cashier in the pharmacy asked my 8 year old child about private and privileged details regarding Their medical history. Clearly a HIPAA violation.
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November 2023 by Un día con Norma Vlogs
The Ribs extremely good!!
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January 2022 by Terry O.
What a difference between same brand pharmacies! The pharmacy at the Hy-Vee in Florence is excellent. The one on 90th and Center doesn't even come close. For one thing, every employee was masked. At the one on 90th and Center, the only two people wearing masks appeared to be taking patients to a little room for probable immunizations. At least four others were were working in the pharmacy and interacting with patients without masks. The Florence pharmacy had plexiglass barriers up to limit air/droplet contamination. So this is two ways to protect patients and employees. You would think the pharmacy at 90th and Center would at least have plexiglass barriers, but they did not. The person speaking to me actually leaned towards me to make a point. It seems like patient welfare is not high on the priority list here. Additionally, when I called there for clarification about my meds, either no one answered or the recorded message said someone would get back to me but no one did. That's why I had to go there in person to straighten out a problem they had made with my medications. At the Florence location, an elderly gentleman who is apparently 94 years old, is known by his name when he comes in. Now that is customer service and exemplifies the great attitude at the Hy-Vee Pharmacy in Florence.
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August 2021 by Madelaine A.
Have tried to give drugstore benefit of a doubt for last two years but the service here leaves a lot to be desired of. We had a colonoscopy scheduled a couple of years ago and they just couldn't get the prescription ready. Came by to pick up and they claimed they didn't have. I had facility call it back in, called the drugstore to verify it had been received and next day they claimed they wouldn't have it delivered until the actual day of procedure. Four days later not until I became upset did they tell me they would have it ready in an half hour! Another time same thing with my moms prescription. They claimed it was coming next day but when I complained it suddenly appeared. On another occasion I was picking up my prescriptions and wanted to use the GoodRx coupon. The lady checking us out got upset because she would have to redo the order. On top of that many customers are allowed to use the same register to pay for groceries and the cashier and customer sit there and chat while others wait! I have found out how much better Bakers pharmacy is just down the street. They fill prescription on the same day! Never have to wait and they have no problem with the GoodRx coupons
