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September 2024 by Leslie Hartmann
I'm so tired of this pharmacy. I've stayed quiet long enough. The medicine is NEVER done when I've come to pick it up. Even after their automated call says it is ready. It's always, "uh we are still working on it pull around to the back of the line and it will be ready in 10 minutes". Also, every month I have to get my daughter's liquid medication. SAME PRESCRIPTION EVERY MONTH. and every month they can't figure out the flavoring machine. It takes 3-4 pharmacy staff members to try and figure it out. No smiles and no friendly demeanor towards the customers. The pharmacy staff are either clueless or seemingly pissy about their job. I'm extremely close to transferring my prescriptions to Walgreens. Get it together HyVee!
*And HYVEE please don't respond to this with some pre-scripted response. You clearly haven't fixed the problems looking at previous complaints. You're a business you should know what to do with your employees when you are getting them same feedback over a good length of time.
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August 2024 by Debbie
Have had zero problems at this pharmacy, everyone has been kind and helpful. Thank you!!
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July 2024 by Jessy S.
I’ve always felt the service has been pretty good. Sometimes the worker can be a bit grumpy on the phone. But I know they’ve got a lot on their plate.
Both drive-thru and in-person pickup has always been seamless!
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December 2023 by Sandy Layne
How about a phone number that piece someone will actually answer
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November 2023 by Julie Riedel
If the price of gas want so high we wouldn’t be getting our flu shots here
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October 2023 by Aaron Stubbe
Horrible experience here. I’m sure they really are over staffed, but I’ve been told my prescription won’t be ready for 30 minutes on three straight separate trips over the course of the past 24 hours (the first time I actually just shopped and waited for 30 minutes). I don’t understand how that works?! Do they not just fulfill the orders in chronological order?! If I ever actually get my medicine, I will not be using this pharmacy again!
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October 2023 by Jeff Kovar
I’ve been using this Pharmacy and the grocery store for close to 20 years. For the past few months the service at the pharmacy has been very slow and it’s obvious they are well understaffed. The “helpful smile” slogan does not exist anymore at this pharmacy. It’s rather sad to see.
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October 2023 by Trevor Mecham
Without a doubt, you are the worst pharmacy ever. You dont' care about customer service, you don't even know what that term means. You procrastinate, you flat give the wrong prescriptions (this literally happened today) and you lie. yes, you lie.
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October 2023 by Spare Phone
Rude staff and long waits. They gave the wrong medicine twice!! This is the worst pharmacy in Omaha.
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July 2023 by judi Dennis
Worst service EVER!!! Not just me but 3 other people were told they had to come back. An older gentleman was having a problem with his medications and the person at the pharmacy made him tell him the problem from far away so everyone could hear him. No courtesy whatsoever.
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May 2023 by Russell Zeeck
I've been at this Pharmacy for over a year. I have never been satisfied with the service but tolerated the extreme bad service because they had the best Good RX price for medication . . Now it does not have a competitive pricing on Good RX. The Pharmacist said we have to choose that they only accept one insurance for our medication Good Rx or our insurance .It brings into question the motives, a senior citizen trying to meet the increase cost of prescription to make it daily, the message sent by the Pharmacist is who cares because it is inconvenient of to running Good RX over your insurance and is a hassle.This with the extreme poor service provided and limited communication from this particular pharmacy that is poor at best on a good day. I strongly recommend you review your options. On top of this I can not get a response when questioning if a prescription is re-filled.You are better to use another option as we will be doing
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May 2023 by Mickey West
If you can avoid using this pharmacy I definitely would. We used to be at the shadow lake Hy-Vee pharmacy and everyone was always lovely and helpful. We moved out this way and started getting our scripts here, the kids who work back here in their 20s or so are so absolutely kind and sweet. The adult people who work on this pharmacy are absolutely rude and disrespectful. My husband was given the wrong needles for his injections which is fine, accidents happen. I called and the person I talked to said come in and they'd give me the correct ones. When I arrived and told the woman helping me, she rolled her eyes, scoffed and said "do you even know what ones you need" I have never been so rude to a patient. I understand a pharmacy can be stressful. I work in an emergency room but common. That was my last straw of patience with the rudeness in this place. Hy-Vee we really enjoy your store, I would definitely do some quality control in your pharmacy as this was one out of a handful of terrible customer I interactions we've had with them in the span of the 5-6 months we've been there. Can you imagine being a patient fighting for your life needing their empathy and help and being greeted by this type of Completely inappropriate interactions.
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March 2023 by Shayna Szynskie Hill
I've been filling a number of scripts since a work related fall resulting in multiple fractures two years ago. 3/2/23 2 diff doctors phoned in scripts. One was oxycodone 5mg #40 the other was for percocet 10/325 #90. I saw that both scripts were filled the same day I called the pharmacy & spoke with Nick.I told him it was not necessary for me to pick up both of those scripts the same day and said I'd pick up the oxycodone #40 & fill the percocet when my #40 ten day supply was depleted. I called to fill the percocet today because my 10 day supply ends on Saturday and work comp scripts run through the computer for payment aren't authorized on the weekend. When I called to ensure the oxycodone was ready on 3/2 the woman answering said it wasn't going through with work comp & I explained to her that anything filled after 3:30pm m-f wouldn't be approved as my adjustor is not available. She offered to run it through my private insurance for authorization but I explained that would be fraudulent & that I'd just pay cash. Fast forward to today when I spoke with Lindsey. The first thing she said was "nope I will not be filling that for you, you picked it up the other day." Again, Nick did not dispense it on 3/2. I tried explaining this situation to her again but she continued to talk over me. I told her to please allow me to speak or get someone else on the phone. I explained the situation & that I could have easily picked up both prescriptions on 3/2 but asked Nick to place the #90 on hold until I needed it. She said "nope I'm not filling it you picked up oxycodone #40 a week ago." At that time I told her that because it's work comp it needed to be authorized before the weekend otherwise I'd have to wait until Monday. I have been bedridden and unable to walk for over two years. I have multiple fractures in my leg & ankle that for 2 yrs haven't healed. Does she think it's funny to accuse someone of misusing medication? Does she contain any ounce of humanity or kindness?
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March 2023 by Brett Young
I'd give it zero stars if possible. I've used them for 5 years and they have gotten ruder and less competent each year. If you can actually get them to answer the phone they will be nasty and sarcastic. The final straw was going to pick up a prescription that my doctor put in 8 hours ago and they tell me they are out of it and don't know when they'll get more in. No phone call ahead of time. No desire to give me a solution. They just wanted me to go away. After I explained that I need this prescription today they reluctantly tell me I can go to a different Pharmacy and if they have it in they can call Hy-Vee to transfer it. So I go to Walmart down the street they had plenty of it in and guess what nobody answers the phone for the pharmacist nobody answers the phone for me. I had to call five times in a row and when the woman finally answered I explained the entire situation and I said I had to repeatedly call because they weren't answering the phone for the pharmacist and she says "obviously we answer the phone I just answered the phone didn't I?". This is what you deal with consistently at the Hy-Vee Pharmacy on Welch. Angry employees who have zero desire to actually help customers. I will never go there again and wouldn't recommend anyone else to either.
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February 2023 by Robert Gibson
This pharmacy is a joke! I have been actively trying to get my inhaler time after time and there’s always an excuse with these people! Always saying it’s the doctors office or someone else. But every single time I reach out to the others they say they’ve already sent the prescriptions to THIS pharmacy. Then they try to act like it’s a game when you get there to see how long you wait. I was told it would all be ready by time I get there, a 10 minute drive plus I stopped for food an addition 10 minutes. Get there to pick it up and they have no record so they check around all over and found the prescription and go it’ll only be another 10 minutes. 15 goes by and they still have not filled a simple prescription. I had to get rude with them to finally get my medication. What a joke. I’ll be using CVS in the future.
