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February 2023 by Clara shaw
Awful customer service!!
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December 2022 by Dipendra Malla thakuri
Exchange rate is too low then other
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July 2022 by Pam
Closed on Saturday?!??! No notice except on door when I arrived. Not good, disappointed.
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March 2022 by Paul Wise
This bank has always been very good to me. They are kind and they even waive overdraft fees if there is a good reason. The staff is understanding and kind and they make you feel like a person, not just customer.
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February 2021 by Mike Costello
Terrible drive thru service 20 minute wait. Don't open an account here
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November 2019 by James Cumberpatch
Never going back
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September 2019 by mike mcevoy
A teller there took the time to help me set up online banking since im techno-slow, he was great! Im very thankful for the help. Also a young banker helped me set up numerous accounts on the spot, she was so fast and her conversation was fascinating! She is a wonderful human which is soo needed these days. Thank you both for a great experience.
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April 2019 by Tony C.
Horrible! Sent our tax refund back to the IRS because the IRS had it listed as a savings and not a checking. Everything was correct as far as account# and routing#, but because they didn't list it as a checking our refund is who knows where. I can tell you its not with us where it belongs. Customer service acted as if they could care less!
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October 2016 by Drew Griess
They gave me 75$ in pennies YAY PENNIES FOR PATIENTS
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February 2016 by D Beason
Always helpful and go out of their way to make sure things are explained clearly in non-banking lingo so the everyday user can understand.
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November 2012 by Lindsay Austin
I love Great Western Bank! But this branch in particular is not one I would ever recommend for setting up an account or inquiring on anything. I came in asking about savings account options for my son because we have 3 checking accounts and I wanted something that would benefit him more with interest built and etc. She didn't ask any questions... she didn't answer any questions... she setup a savings account that is EXACTLY like the three checking accounts I already had setup, said thank you and sent us on our way. There have been multiple issues we've had at this branch as far as their lack of customer service. They are uninformative and rude! A lot of people think of West'O as snobby and I've never really seemed to have that issue living there... but this branch definitely fits that profile!
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October 2012 by Sean Leach
Friendly bank
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April 2012 by Mandy Queen
Awesome bank super fast and friendly!
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March 2012 by Melanie Zodieru
Fast and friendly
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November 2011 by Jenny Johnson
They are sooo slow here
