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August 2024 by lea sullivan
Very helpful with questions. Actually learned a couple of things today.
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May 2024 by Shelley Knutson
They are awesome. They serve all ages, but yes a lot of us are elderly. But I started with them when I as in my 40's
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January 2024 by S Ward
AVOID. I needed a replacement of my ResiMed under the nose tubing. It was cracked and would not seal correctly. Frontier told me they couldn't sell it to me unless I first produced a recent prescription for it. I called my original respiratory therapist, who confirmed this is NOT true. This is not an insurance claim item. This is a $9 replacement under the nose tubing part (cash price), and not a change in equipment type or make. I called another equipment supplier and they shipped it directly to my house for $16.AVOID Frontier... AVOID lazy people who do not advocate for your respiratory health.
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December 2023 by Charles H.
I have used Frontier for my CPAP supply reorders for the last few years. However, I recently saw how much they were charging for replacement equipment when I had to personally pay for something - 5-10x vs. what you can get branded equipment for online! No reason for there to be this much mark-up, even if Frontier is handling the insurance paperwork. Seems like they believe they can charge whatever they want if it goes to insurance (and I guess they can), but it doesn't go to insurance for me so I get to pay very high prices the same as the insurance companies do. I would still work with them if not for the cost element, as their service has been OK; however, given they are so out of line with the market, I'll would recommend that you look elsewhere for replacement supplies going forward. This behavior is what causes medical and insurance costs to be so sky high for all of us! Also, they constantly call my mobile phone to try to get me to reorder, even if I don't need anything. I will say that the on-line reorder feature was helpful, and I did use it several times when I actually did need new equipment.
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December 2023 by Vickie G.
It took 4 months to get a motorized chair and was told as far as they knew it was still in the warehouse , I asked where and they didn't know what warehouse, but I could Google it if I liked. I had to call three-way with my Gov. Assist. To be told oh my it just got here today and I would get it in the week. I've had it for a couple of months and the motors have gone bad , I had the maintenance man come before Thanksgiving and have not heard from them at all. I left a message on his phone and asked for a call back last week . No reply . Guess I'll try to get a response today when I call again . My batteries won't hold a charge either. I told them this as well on my recording. I feel I got a used chair.
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July 2023 by Joel Hartstack
Crooked company. Rented a scooter from them and paid cash for it. They also required a card to be on file for the transaction. Then after returning the scooter within the alloted time frame they charged my card anyway and claimed "we have no record of you ever paying." Well how would they have let me take it in the 1st place without paying for it? My advice is to stay away or they will screw you and make you pay twice.
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June 2023 by Deryl P.
Customer service is pretty much nonexistent. Once you've paid the money, not a lot of concern on helping you with any issues that might arise. If you have any alternative to sourcing equipment, I would highly recommend it. You could not do worse. On one piece of equipment, I was told it was past thirty days and there was nothing they could do and on the other, well it is working part of time, so that is good enough.... what the heck is that about???? Crappy, wish I could really say what it is, service. Go somewhere else.
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April 2023 by Serene. Sara. Jean.
UPDATE : Thanks for your response but no this is not an insurance issue. I already expressed my concerns to Jessee I talked to her many times. She was the one who told me she had "reference numbers" proving our doctors approval had been sent to insurance but when I asked her for those, she informed me she had to ask her manager if that would be okay? Then she continued to ignore me as I was asking her questions about this and repeatedly ask me for my email so she could send those to me because she wanted to get me off the phone. Extremely rude. I never got an email. I have a feeling no one questions your business practices. Probably because your customers are elderly or disabled. but when we are waiting weeks, WEEKS for your office to figure out how to send a fax, I would not call that an insurance issue and we had to call in every day for weeks to get anywhere with the process. I will be telling everyone I know to steer clear of this place and we will be going with online retailers for $5,000 wheelchairs as we are disgusted with local options. Please stop and think about how hopeless this makes disabled people feel. Life is hard enough.Calling them for months trying to get a wheelchair order (husband is paraplegic) every time we call they say they are waiting for doctors approval. Confirmed doctor sent approval weeks ago. Call again, they say they are waiting for insurance approval. Talked with insurance company and they are waiting on Frontier to send them paperwork. Always waiting on Frontier to do their part and they decide to work when they feel like it. I would describe this company as negligent. Just because we let you know insurance will be changing soon doesn't mean you completely stop doing your job. We have proof of how many times we have asked you to send things and you have not done so. We will be taking this further. You provide a service to people with disabilities who cannot live without these items!!! Act like you want to continue to be in business!
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April 2023 by Ray Nelson
Doletta was amazing helping my mother get moved into assisted living in the area. She went heads and tails above and beyond to make sure our experience would be a great one. I would highly recommend Doletta and Frontier Medical to anyone.
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February 2023 by Stephanie Hobbs
My supplies are filled and shipped regularly. The staff has always been super supportive and nice. Very prompt service too.
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January 2023 by Eric
Decent initial experience, no follow through on anything. Billing me randomly each month without telling me, but wont send me any supplies.
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December 2022 by Tam E
Frontier Home Medical has been servicing my mother for years! I don't know for sure how many but more than 10 across the state of Nebraska. They always go the extra mile to make sure you're set with supplies. Cpap assistance has been phenomenal, all the way to the text messages showing them how it's connected to make sure it's right after a rehab visit; Kevin's name comes to mind-hope I have that right. I can't go say enough about this company. If you're looking for someone you can depend on look no further.
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November 2022 by Mike Jones (mmwarrior)
No help whatsoever. They have a “centralized location” that faxes go to before being distributed to their office. Nebraska Medicine faxed the info twice. Frontier claims it was never received. In a world of technology, avoid a company relying on a fax center with zero customer service.
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August 2022 by Robert Huyck
My BiPap broke, and the team at Frontier was so helpful and Knowledgeable. I got in and out with ease! I can’t thank them enough!! You guys are amazing!!!
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June 2022 by Beau DeWitt
I've been trying to get resupplies for 7 months now. I have had to call multiple times and get reassured that "we're shipping it now" and no tracking information. Each time is a new excuse.