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February 2023 by Guy Blahson
Customer service is slow on the phone and their waiting music randomly gets extremely loud and ear piercing.
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February 2023 by D C
Disappointed with this location. Employees don't show their customers a tiny bit of privacy.
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December 2022 by Sergio Iribarren
Great staff Reyna Gonzales help me so much she is a blessing with her help we where able to get our home thank you so much Reyna all your fnbo team are great also thank you Drew god bless all fnbo staff.
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December 2022 by Holly Kempkes
I am now a victim of identify theft because this bank allows people to create an account online without seeing a valid ID. I don't have an account with this bank and nor will I ever.
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August 2022 by Emily Lira
This location does not verify who they are taking to on the phone before giving out customer information.
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July 2022 by Karen Ferguson
They close at noon not 1pm. Update the hour please.
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June 2022 by Johnny Bravo
Horrible cyst service. Be ware
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December 2021 by Taylor Gong
Madeline has exceptional customer service with a friendly disposition, thank you for employing her!
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November 2021 by tom hansen
Morgan has wonderful people skills and positive energy, thank you for having her!
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November 2021 by t h
Morgan has wonderful people skills and positive energy, thank you for having her!
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September 2021 by Tony Bova
Every one of the representatives answering phones are rude I suggest you do some training
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June 2021 by macha chicha
doesnt qualify to be a bank
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April 2021 by Terry O.
I have banked here for years and usually have no problem but the customer service today was not very good. I walked into the branch because I had to make an international wire transfer which only a banker can do, not a teller. At 2:15 in the afternoon there was one teller who was helping a customer. The other teller windows were closed. There was one customer waiting besides the man who was being helped. So three customers, including me. Behind us was a glass office with two women employees seemingly just conversing. I waited for about five minutes before asking the women in the office if I had to wait for a teller to find a banker before I could be helped. She looked a little hesitant but said she would go find someone. She disappeared and then four or five people moseyed from somewhere & started helping customers. I just wonder how long it would have been before one of the office workers would have realized they should get help for customers. It should not be up to us to get them to help. Once I had a banker to talk to, the rest of my transaction proceeded smoothly.
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April 2021 by Christina Workman
I had a decent experience with FNBO until my account got hacked. the teller that dealt with me didn't close my account properly which ended up with my new account being drained of money from the fraudulent charges that carried over to my new account. ever since then they have constantly told me one thing and find out that what I was told is NOT true at all. I think most of the staff needs to be-retrained on the policies and how things actually work. Not only that but i was charged TWICE for a charge that ended up leaving my account in the negative even though I hadn't used the account in weeks. I may recommend a different FNBO location but 50th and G/F st location isnt very organized or educated on their policies.
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January 2021 by John S
Terrible service very slow about everything customer care is awful there is a Maria that is very unhelpful and there fraud department hung up on me when I was explaining my issue with them WOULD NEVER RECOMMEND
