Cox Store in Omaha offers a range of services including ultra-fast Multi GIG Internet, advanced 5G mobile plans, and the latest mobile devices and accessories. The store focuses on helping customers upgrade their technology, explore exclusive deals, and receive personalized support to enhance their in-store experience. Customers appreciate the friendly and knowledgeable staff, with many praising employees like Olivia and Marco for their exceptional assistance. Olivia was recognized for making a seamless transition from an apartment to a home, while Marco was commended for quickly resolving issues and providing effective solutions. Although some customers experienced wait times before being assisted and expressed a preference for online payments, they still found the staff helpful and bilingual, accommodating those who speak different languages. Despite occasional frustrations with outages or technical issues, the store aims to deliver speed, reliability, and quality service to keep customers connected at home and on the go.
We've had a wonderful experience at this Cox store mostly because we've had Olivia helping us! We're happy for her promotion to the Council Bluffs store, but we'll sure miss her here!!! She made our transition from our apt to our home seamless!!!
August 2025
Marco at this store was the best Cox employee I have ever interacted with! Miscommunication at other stores was strong and lasting but Marco helped us and figured everything out right away. Thanks Marco!
August 2024
Was going to cancel my service because of the virtual assistant. Router was not working, I explained my problem to Marco and he had the perfect solution...
