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June 2025 by Good News Cleaning Service
I was overcharged for highlights and over time it burned my hair off. They don’t know how to protect your hair from breaking off. I went to another hairdresser and she is helping me grow out the damage and a lot less money.
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December 2024 by Jane Benkendorf
Base color is one price, highlights another price
They kept stacking color prices I paid $276 which is horribly expensive. I have never heard
of such a system and I lived in Chicago for 35 years and NEVER paid a price like that.
Never again….Who cares about your complementary manicure….
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May 2024 by Lindsey Charbonneau
We had a great time!
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April 2024 by Courtney Murdoch
I have trusted Concepts Salon for all my hair care needs since 2020. Best color I've gotten in years. Cut, styles, customer service all TOP NOTCH! I love the complimentary mani or pedi with every hair color appointment. Book your appointment today! You will be happy you did.
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February 2024 by Misty Sweezy
Really good service, friendly staff. Pricey, but hair color comes with haircut, and mani or pedi.
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February 2024 by Confidence
Really good service, friendly staff. Pricey, but hair color comes with haircut, and mani or pedi.
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December 2023 by Debby Davis
They cut and highlighted my daughter's hair for her Graduation....she is very pleased!
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December 2023 by jennifer jones
This is the best salon! They always make you feel special and everyone is so friendly. Megan is amazing!
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October 2023 by Kayla R.
Two stars only because I'm nice. they completely ruined my sons hair. It looked very splotchy and uneven.. my daughter and husband noticed it as soon as they saw my 4 year old. They didn't want me to send a photo so they can see just how bad it is. Unfortunately we have an event that's at 5 (one hour) and they are going to make us late because we have to take him back. So embarrassing! They did offer to fix it but I'm not sure if it'll even be good since they couldn't get it right the first time. We asked for a refund because we would need to go to another place for them to fix it but they said no.
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October 2023 by Alex Bahney
Great experience, would highly recommend! Got a fresh cut from Madison, will be going back again.
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October 2023 by Ann L J
I called this salon today, spoke with the owner, Jenni, and simply asked for a referral for a haircut.\nShe was blunt in her tone and refused to assist. She simply stated that all of her employees were great and to try a different salon and hung up. Her tone was that she could care less as to whether the patron had a great experience or not and would NOT give you the time of day. I\ndefinitely would find another shop.
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September 2023 by Becky Overfield
Cecelia did a great job!
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August 2023 by Heather Petersen
Absolutely terrible place to get color and I was treated very rudely when I complained that it was not what I asked for. There are many other salons in the area that provide a much better service and experience for the price.Service: Balayage
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August 2023 by Cecilia K.
I NEVER write reviews, but this experience warrants a review. No one is expected to be perfect, but it is expected to be amicable to clients who are upset with the service given. The service industry faces a lot of backlash which can be unfair, but this backlash is far from unfair. It is so disappointing that this salon cannot own up to a mistake. The management is terribly unprofessional and I would not recommend this salon to anyone. So unfortunate. I hope that there is some serious reconsideration in who this salon employs.
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August 2023 by Heather P.
If I could give zero stars, I would. I was looking for a new salon near my house and was drawn in by the few positive reviews on yelp. I gave my inspo picture and sat through a 3 hour "balayage" that did not turn out how I wanted. I asked the salon if I could come back in to make some adjustments to get the color as I wanted, since I spent almost $250 on the color. When I went back, my hair was dyed two different shades of brown (see image below - the two different colors are so similar they look like one color). I asked for a price breakdown, as I was confused why the process was reversed given how much I paid originally. I was not given one. My stylist called the manager over in an attempt to explain the pricing, yet I was told "$250 is cheap for a balayage in West Omaha" (as if that was an answer) and "your hair looks nice so what's the problem?" The problem is, hair styling is a CUSTOMER service industry and I did not get what I asked for. I never raised my voice, simply asked why I was charged the price I was for what I received. As you can tell from the photos, the style I left with is far and away from a $250 price point. The manager laughed at me (like I was stupid for questioning her), took my robe off, and told me that I could leave. I was in shock; she literally kicked me out of the salon for wanting an explanation for the price and for expressing that I was still not happy with the color. I am a professional who lives and works in West Omaha and have never in my life been treated like a criminal and with such disdain for simply asking for a price breakdown. I am happy to pay those prices (and have at other salons) if I actually get the color I asked for. The moral of the story is... you can get better color literally anywhere in Omaha (not just West Omaha as the manager sneered to me, as if West Omaha is somehow better than anywhere else? Or perhaps if you go to a salon in West Omaha you can be charged a certain price for substandard work?) I'm sure they give a great hair cut for the elderly and children (most of the clientele I saw while I was in there for six hours) but if you are looking for ANY level of sophistication in your hair style.... RUN far away.
