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July 2024 by Penelope King
After a very weird experience, we couldn't get our things out of this unit fast enough. I feel like something shady is going on here, and we felt like this was more of a homeless shelter than anything else. There were signs on the door, advertising to pay for 30 minutes or an hour. When I called to find out what was going on, I was advised by Michelle that she had people in front of her and would call me back, I left three more messages and never received a call. I did not feel safe, and would not recommend this place to anyone.
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July 2024 by Chelsea Tullis
The staff is very helpful and responsive! Definitely enhanced my experience and would recommend!
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June 2024 by Jody Wrieth
Friendly helpful and knowledgeable staff greet you here, I have had multiple units here and have always had the best experience. The staff is always accommodating to any special needs I may have regarding my units. Even the gentle mascot resident dog is there to greet you on occasion. I would highly recommend them
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May 2024 by Stephanie Kastl
I rented a Uhaul from Center Street Storage
Brandon was very polite and professional. He had everything ready to go made my rental super easy. Would definitely recommend
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March 2024 by Adis
I have been there twice and the man who lives on site has opened the gate to let his dog run free while there. This dog has charged at my 5 year old child once . I went up to the man who lived there and asked why he kept doing that, his response was " my dog won't hurt you" and "you can get a U-Haul and leave if you don't like it" this is outrageous I will be calling law enforcement if it does happen again. Lawsuits waiting to happen ! I would absolutely not recommend this place because of that behavior.
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October 2022 by Thresa Smith
Worse storage unit as far as customer service goes. My problem still has not been resolved. I truly know they have no clue how to run this place.
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October 2022 by Joseph Gonzalez
Nice people reasonable price I look forward in renting a storage unit
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September 2022 by Kimber G.
This so called business associated with UHaul gives them a very bad reputation... we've had our camper stored here for right at 11 mths ... it's behind a locked secured key padded gate .... Someone has stolen our power jack right off of the camper ... they are not taking responsibility and helping us out just said they would give us three months free storage ... it's crap and not safe ... I'm waiting on someone now that is my friend to meet me here to put in a new power jack sonthat I can pull it out immediately... I don't even feel safe without him here to assist in going inside the camper to see if there's anything else missing ... there is a car with its windows cracked parked right next to my camper ... backed into right next to it I'm afraid without assistance... every time you call there office number no one answers... bad bad business .....
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July 2022 by Kyle Schulze
I have rented a Uhaul dozens of times and it has always been a smooth process without incident. However, none of those times were from the Center Street Storage location. My first issue was having difficulty with the self check out process. It was a difficult process and I had trouble with the reservation so I called for help. I had to speak with the call center as it was after hours and the customer service representative actually argued with me and told me I was seeing things that in fact were not on my screen. Logging out and back in refreshed the system so I was able to see what she was telling me. Regardless, the tone and jumping to a combative response verses troubleshooting a solution was not acceptable customer service. The check out process took over an hour which meant I missed the open hours for part of what I was trying to move. Checking the truck in was fine although another lengthy process. So far the above incidents are on the Uhual Corporate side and not Center Street Storage Specific.The rest of the story is fully on Center Street Storage management and the reason for sharing my experience. When I returned the truck I accidentally left keys in the truck. I fully take responsibility for that as my error. Getting the keys back should have been a simple phone call and stopping by to pick them up. However, it was a frustrating process. I tried calling three times all of which were not answered by Center Street Storage and sent to the Uhual call center. Those customer service representatives were great and sent messages to the on-site manager to return my call to arrange me retrieving my keys. I also stopped by the office to find a sign saying there was no one on site and to call a local number for help. When I called that number it went to the call center but they were able to transfer me to someone local but not on-site who informed me he just spoke with the manager so he was there and to try the door again to which I informed him the door was locked and a sign said to call for help. A line of customers trying to pick up their truck reservations was beginning to form by this time. I was also trying to pick up another truck to finish my move since the delay the day before caused me not to finish the move. I nicely asked him to change my truck reservation to another location to get things rolling. He argued with me and interrupted me multiple times so I asked him to just cancel the reservation all together. Some backlash later he canceled the reservation and hung up on me without even confirming the reservation had been canceled. (I easily rebooked to the the Stony Brook location who were super nice and I highly recommend). After getting a truck from another location I returned to Center Street Storage to still find a line of people waiting. I checked in multiple times through the day and still was never able to talk to a person. Without those keys I was once again not able to complete the move. Finally the following day there was someone in the office. I walked in and the was a girl at the computer who did not look up from her computer and with a rude tone said “can I help you.” I said I left some keys in a truck. She picked keys up from the computer and handed them to me without ever looking up from the computer. I was further surprised to not need to describe the keys or show identification that matched the reservation to price they were my keys. In the end I got them back which I am grateful for.That initial checkout delay caused a succession of events resulted in two very stressful delays compounded by some of the worst communicators and customer service representatives in the industry. It also caused one move to turn into three and cost an estimated $800 in additional expenses and time. In the future I recommend choosing the Elkhorn and Stony Brook locations for all your Uhaul needs.
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June 2022 by Andrew Keel
Great service! Thank you!
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July 2021 by Colton Brayton
The lady there was amazing! Uhaul messed up my change on my order and she really blessed me getting it fixed and got my move finished in time!
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June 2021 by Kira Taylor
THEY HAVE MICE!!!!!There were mice droppings all over my storage and in my kids clothes!!!!
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April 2021 by Kali F.
Worst experience using UHaul. I got this Uhaul after they were closed so I called and spoke with another UHaul location about if I pick up the UHaul from this location if I could drop it off at another and was told yes many times. When I dropped it off at the other location he said everything was fine and I would not be charged due to dropping it off with them. Then a couple days later I get an email saying I owed due to dropping it off at that location. When I called the 1-800 customer service line they told me a manager from a location would we calling me. I NEVER RECEIVED A CALL! Then two weeks later I get charged for the full amount without any notice or calls.
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September 2020 by Justin Eloranta
The issue occurred when it came time to end my unit rental. I called two weeks in advance to let them know I would not be renewing for the upcoming month. I then also called to let them know day of that I had moved out all my items, swept out the unit and removed the lock. The lady on the phone said I was good to go and my rental had ended. 2 weeks later I get a nasty email from them stating I was getting late fees applied and “they demand full payment immediately”. Just a joke, extremely irritating. They need to pay better attention to details
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August 2020 by Jason Mull
They have a gate that is supposed to keep all the baddies out. Personal Service is top notch.
