CarMax in Omaha, NE, is known for its large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without any haggling or pressure. The car buying experience is streamlined, with many customers appreciating the seamless preapproval process that allows them to shop confidently. A notable employee, Tara Taylor, has been recognized for her exceptional customer service, taking the time to understand individual needs and providing suitable vehicle options. Customers have reported quick and efficient experiences, with many completing their purchases in as little as 15 minutes. Selling a car to CarMax is also described as smooth and hassle-free, with one customer highlighting the reasonable online offer and quick appointment process. The paperwork is easy, and checks are issued immediately, often with added perks like free Lyft rides for those living nearby. Overall, CarMax is praised for its commitment to customer satisfaction, making car buying and selling straightforward and enjoyable.
Smooth experience selling my vehicle. Excellent customer service, they make you feel very welcome. The offer was higher than expected, and they honored it upon the appraisal in person. Would work with them again!
March 2025
Great experience, made car buying simple, easy, and quick.
March 2025
Our salesperson was above and beyond. She made it a fun experience!!
