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January 2024 by Tasjana Young
Even when they didn't have what we needed, they called around to other stores, to help us find what we needed. Great customer service
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December 2023 by Mark Sloan
Sorry excuse for a retail business. Want help finding items good luck. You won't get any. Sending my credit card back to them.
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September 2023 by Kathy Davis
Boyfriend got a pair of work boots. He loved the selection and the prices. Do recommend.
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September 2023 by Richard Lewis
The selection is great and the staff are extremely helpful and courteous!
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August 2023 by Frank Kirby
I had my Resitol Cow boy hat Molded. They did an awesome job and didn't charge me for it. Prices are reasonable on some items,but high on others. Quality merchandise though through out the store. Friendly staff. Great experience with them.
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August 2023 by Shane McBane
Do not waste you time or money, Staff does not want to help, but will follow you and "watch" you as if they suspect you of being a thief, but bolt away as soon as you attempt to ask them anything.
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August 2023 by Teresa Kabourek
Always love going here! Staff is very helpful, good variety of boots, hats, etc... and clothing is priced good for the quality you get!
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May 2023 by Levi Grosnell
Service before the sale was good and knowledgeable. Had a defective pair of boots two months after purchase they said they would warranty them. Only problem is I am 300 miles away from nearest store and they won't do anything through the mail. Basically said I am S.O.L.
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May 2023 by Jessica R.
We are from out of town and came here to do an in store pickup. I was excited because I also had a coupon to use and plan was to buy my sister something. We walk into this Boot Barn and the manager and Cody (associate) just look up at us and don't say any greeting. Then we look around for about 45 mins and they never came up to us or asked if we needed help. They were just staring. I ended up buying $200 worth and picked up my in store pick up. Cody has no smile/friendliness and barely even talked. The manager then just stared at my items. This location needs customer service training desperately!Avoid this location and support other local western stores that have friendly managers and associates.
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February 2023 by Jair O.
manager was rude and obviously hates his job. Didn't wanna take my exchange then tried to keep 10$ by pricing my new item higher ( exchanged a 90$ item with a 80$ item) and when I asked him about it , he threw his arms up in the air and made a smirky comment like a child. I intended on buying two carhartt jackets but with his attitude , I decided to leave and take my business else where.
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February 2023 by larry baird
I needed to exchange a shirt that I got for a Christmas gift. The service desk person went to the sales floor and found the size that I needed and handled the exchange very professionally. I took a few minutes to shop when we were finished and was impressed with the large selection of western wear, boots and hats. A fun place to shop.
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February 2023 by Kevin Terry
Great place to go, manager and help are very friendly, most important to us was they give a discount to First Responders, military and nurses thank you for doing that.
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January 2023 by Darcy B.
Recieved a pair of arias slippers for Christmas and tried to return them for a bigger size and was disappointed to find no boot barn in our area has any bigger sizes of the same slipper. Love the store and all it offers but disappointed in some of their selections to bigger city stores.
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January 2023 by Dale Backes
The employees are weird, didn’t really like how they interacted with my children. The one in particular closed his register and tried to take over for another person who was already checking us out. So weird.
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November 2022 by Danielle Geiger
Very helpful staff. We'll stocked store!