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December 2023 by Kimberly Smith
DON’T DO IT!I’ll provide reasoning as to why I would not recommend Blue Moon. I am an active duty service member. Summer 2023 there was a $1 sign up, biweekly payment, NO CONTRACT. Promotion. That is what was briefed to me by personnel employed at this business. I was placed on orders to another state and when cancelling I was told to pay a $50 cancellation fee. I paid it. This prompted me to review the initial contract again. I see that there are multiple errors. I then bring this to the attention of management who after several days of dodging the customer, (Mr. Bromley to be specific) explains that because I paid the cancellation fee I am not entitled to a refund. That if I would not paid it then the membership cancellation fee wouldn’t be an issue. I close with multiple employees acknowledging that the membership was set up wrong. I also take accountability for signing documentation (allegedly) that was incorrect. Please do not do business with this company. They could care less about customer satisfaction.
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December 2023 by Devon
If I could give this location negative stars I would. I paid for personal training sessions upfront in full. Three sessions in I was hit with a 120$ charge. No one at the location or manager are able to tell me what this is for. This was in Aug. it is now Nov and still dealing with them on my refund. They have stated several time your refund is approved we are waiting on the owner now!!!! it’s for extra training sessions. My trainer got FIRED before I even finished. The dude would was not consistent and wouldn’t show up some session just trash. Than this week another 120 was taking out and they can’t tell me what it’s for. DO NOT TRUST THIS GYM. SCAMMERS!! The fact they haven’t offered compensation after leaving me hanging with training sessions and taking my money for god knows what. I called corporate everyday last month no one has returned my calls either. DO NOT TRUST!!! It’s 2024 there should be penalty of documentation stating what is being charged and why! You should be able to tell your customers with ease why you are taking their money. I don’t have an extra 120 to give away.
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December 2023 by ThePelos377
Friendly environment. Once you get in a routine, you'll see the same people over and over. Truly a non judgemental environment.
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December 2023 by Kim S.
DON'T Do It I'll provide reasoning as to why I would not recommend Blue Moon. I am an active duty service member. Summer 2023 there was a $1 sign up, biweekly payment, NO CONTRACT. Promotion. That is what was briefed to me by personnel employed at this business. I was placed on orders to another state and when cancelling I was told to pay a $50 cancellation fee. I paid it. This prompted me to review the initial contract again. It see that there are multiple errors. I then bring this to the attention of management who after several days of dodging the customer, (Kevin Bromley to be specific) explains that because I paid the cancellation fee I am not entitled to a refund. That if I would not paid it then the membership cancellation fee wouldn't be an issue. I close with multiple employees acknowledging that the membership was set up wrong. I also take accountability for signing documentation (allegedly) that was incorrect. Please do not do business with this company. They could care less about customer satisfaction.
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November 2023 by Arlessa S.
LOVED this gym! Clean and great working machines and the girls at the front desk helped with any questions I had.
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October 2023 by Draven Oberlink
Pretty average gym but the membership situation is horrid. Military moved me across the country and when I called to cancel after having been moved, I was told I'd have to do it in person which was clearly not an option. Apparently they have a very, very strict policy regarding some piece of paperwork I need to sign. He said there was nothing he would be able to do. Called back another time and was told that my information would be given to a manager who would cancel it. Didn't happen. Called again and was told I could just put a stop payment on them and they'd eventually cancel it. Fine. Did that and now they've sent it to collections? Insane. Have an actually helpful person reach out to me.
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October 2023 by Anthony Barrientos
Canceled my membership 2 months ago and told them i would pay for this month and bext months just to make sure i don'thave to come back later and pay any balances. They told me that would be fine and today they are still trying to charge me 10 weeks later. I have been in 5 times in the last 2-3 months and everytime I go in they tell me they figured out the issue, it has been fixed and I shouldn't be charged anymore and a week later I have a new charge pending with late fees and everything. The last two times I came in to talk and try to resolve it i talked to a Tessa and she said I should be good and she would let the manager Kelly know and he would call me. 5 days later, I have not received any calls and they are still trying to call me. Luckily my card on file had expired recently so they aren't able to just pull money out of my account but I would like to try and get this resolved.
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August 2023 by Joshua Merrill
Horrible gym and awful management. They will go out of their way to make canceling your membership as difficult as possible. I highly recommend joining elsewhere and avoiding this scam.They claim to be very upfront about the process of canceling, which is completely false. I just called pretending to be a potential new member curious about a membership and asked about the cancellation policy. They gave me the same runaround they give everyone else claiming no commitment and immediately able to cancel. Why do you think they get so defensive? Read the other reviews. Liars get very defensive, they are just liars.Response to Joel: I joined at the Central location and had all club access. Thanks for providing the literature. My point is Blue Moon specifically goes out of its way to make the cancellation process as difficult as possible. When signing up I verbally asked the employee what the cancellation process is and they assured me it was very simple and immediate. It would be good business to be clear when signing people up. Might help with these bad reviews and you wouldn’t have to try to justify anything.Hope this helps somehow. If you want more clarity feel free to pull my number from the system and give me a call.
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July 2023 by Shannon DiMichele
I am currently in a contract that I was told I was not going to be charged fees for the rest of the year if I decided to end early. Very unhappy with this location for cleanliness and lack of availability to any of their equipment. I went in to cancel and learned that they were not telling me the truth about the fees. I do not recommend this location to anyone.
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July 2023 by keegan howe
The gym and staff are fine but nothing to write home about. I went to sign up through my insurance as it was covered and nothing extra however when I arrived nobody currently working was able to complete the process. No problem signed up for a day pass. I have since moved out of state that however hasn’t stopped them from constantly calling me on a solicited and automated phone number. Seriously worse then extend mile warranty’s
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July 2023 by Justine Young
It's a fine gym. The location up north has more equipment.If you try to cancel they will keep charging you and it's a huge hassle. The "no commitment" memberships are a lie.I was def a member for more than 30 days so idk what the reply below is talking about. I was there for 6+ months.Update 2: When I signed up I was told it's no commitment. Want to cancel? You have to come in in-person. When I did that and canceled it kept charging me. I was told 30 days more days of charges. Then I was told it's the next full month of charges. It was not clear/upfront in my case.
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July 2023 by Shannon Lynn
I am currently in a contract that I was told I was not going to be charged fees for the rest of the year if I decided to end early. Very unhappy with this location for cleanliness and lack of availability to any of their equipment. I went in to cancel and learned that they were not telling me the truth about the fees. I do not recommend this location to anyone.
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June 2023 by Timothy Goshinski (code-chimp)
Saturday 6/10 approximately 6pm my wife and I stood around the front desk for 20 minutes wanting to talk to someone about memberships - never even spotted an employee anywhere.
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June 2023 by Kimberly Garcia
Great selection of equipment and cardio machines. Excellent location. Been a member for 11 years and counting.
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May 2023 by Sebastien Young
Terrible customer service. Never used the facility once. $50 cancelation feeEdit: Better than fixing a problem once someone has left a poor public review is treating EVERY customer properly EVERY time.
