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December 2023 by Rich Settje
Setting in the drive through window. Second in line and it's been over 15 minutes and still waiting. 8 can't even back up to leave and go to a different one. This is terrible service.
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December 2023 by Linda Smith
Service is slower tha but employees are the best
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September 2023 by Mary White
I was seen by Esmeralda Peña and she was amazing. It seemed like everyone that came in was sent to her and still she helped with a smile. I wish there were more people like her. Banking is already a hassle but it’s 10 times worse when the banker gives a bad attitude. Thank you Esmeralda for your patience.
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November 2022 by Debbie Rohatsch
Milton b was very helpful n kind the one on saddle creek
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June 2022 by Terry Criswell
Very friendly staff and nice new location.
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April 2022 by Omahabigbill
I have been at Bank of the West for eight years now without any problems other than a more than normal for a transaction to be concluded. They get 4 stars for all those times.The other day I went to the North Saddle Creek branch to make a deposit. I was the only one in the drive thru lane. I pulled up to the window and a few minutes later the teller came to the window and opened the drawer. I put my check and card in the drawer and said "deposit please". I did not hear the usual courteous greeting when making a transaction. I looked at her and she had a stoic look on her face. Ok, that's a little unusual. I then waited over 5 minutes for a simple deposit with a check from a major bank. I didn't understand why it was taking so long. Finally she comes back, opens the drawer and I take my card and the receipt. Not one word from the teller. I always hear "is there any thing else I can help you with"? Nothing.Some might not think this was a big deal, but yes, it was! I was raised to be polite and courteous to everyone, especially when I was working retail. Not anymore it seems, for way too many of the young people today.I hope the manager at this location let's the employees know that they are not doing us a favor for our business, we're doing THEM a favor for using their bank for our money. This was a no star day for the bank, only because I couldn't give a no star.Thanks for listening.
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February 2022 by David Spindler
Very poorly run for a new location. Khoras lack of supervision shows in how slow the service and customer care is poor since she stays in the back office all day. Daniela should not be in charge of the front end because you walk in can tell it’s poorly managed, very rude and poor atmosphere set by Daniela. She seems very egoistic compared to the younger ladies who seem to have to work with her and make you feel a little more welcomed.
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January 2022 by Katie (sweetnothing78)
Unbelievably awful customer service at this branch. The tellers don't know how to count 25.00 in quarters. They said you have to roll it yourself. Then proceeded to give me a dozen wrappers and told me to go to the parking lot.. For those who know how to count change 25.00 in quarters only requires 3.
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January 2022 by Felicia Davis - Stewart Davis-Stewart
This new location on Saddle Creek suck the tellers are rude slow disrespectful this location is not ideal with all the new construction and all the other businesses on top of no good service I've talk to Brandon a few times I guess a body is more important than treating ppl right that help them receive a paycheck so I feel as though I'm not gonna continue to allow ppl to treat me rude at a place I do business with youe please talk to your staff and let them know we as cutomers and clients mayter.
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September 2021 by Valerie Emery
Khora and the team at this branch are great to work with, helpful and pleasant always!
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September 2021 by yaya
please answer your phone ?
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August 2021 by Bill Kos
Khora and Brandon were very helpful in setting up a business account. They did seem short staff, so the lobby was open by appointment only.
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August 2021 by William Kucirek
THE STINKING SADDLE CREEK IS CLOSED WITHOUT NOTIFYING THEIR CUSTOMERS!!!!!!!!!!
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June 2021 by Javier Solis
A few hours ago I went to withdraw my money and they didn't give me a full 100 dollars, it's a lot.
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June 2021 by Connie Brace
I have read previous bad reviews of your bank, and I had to put in my 2 cents. I have had nothing but pleasant experiences with all BOWs, but with this branch in particular. Personnel are ALWAYS pleasant, helpful and friendly. I have never had to wait more than 7-10 (at the most) minutes for service. They are always there to help with a smile and concern to make sure they have done all they can to help me. Thank you Bank of the West!
