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March 2023 by Rhyan B.
I wanna give this place 5 stars cause I love this grocery store, the employees are great, it's clean and the groceries are always stocked. The only thing that is wrong with this place is they have one manager that is just a complete jerk. the best word I can use to describe him is a pipsqueak. the employees there seem like they walk on egg shells and look like beaten chihuahuas doing whatever this dictator says, it's honestly kind of sad, if I see this manager in this store, I just immediately turn around and don't even bother, if bakers will get rid of this guy. I will return my business otherwise. I am gonna pass
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January 2023 by Heather bush
I have used Bakers or Kroger pharmacy for 30 plus years. When I relocated to the Omaha area and started using this pharmacy, it has been a nightmare. Multiple times they’ve said that they’ve faxed the doctor for refills, the doctor doesn’t receive the fax, I run out of meds, it becomes a 2-3 day ordeal that I have to handle … pharmacy is not going to help you a bit with ANYthing. I recently went out of state to visit family and needed to get some meds refilled while there, it literally took 4 days. The pharmacist named JOHN (unsure of spelling) refused to give the out of state pharmacy my prescription Information over the phone, insisting that he had to fax the information. After multiple calls from the out of state pharmacy and myself, he still didn’t send them, saying that he did AND telling myself and the out of state pharmacist that he was very busy. Finally, another pharmacist gave the prescription information over the phone. All of this was completely senseless!!!
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January 2023 by Google user
I have used Bakers or Kroger pharmacy for 30 plus years. When I relocated to the Omaha area and started using this pharmacy, it has been a nightmare. Multiple times they’ve said that they’ve faxed the doctor for refills, the doctor doesn’t receive the fax, I run out of meds, it becomes a 2-3 day ordeal that I have to handle … pharmacy is not going to help you a bit with ANYthing. I recently went out of state to visit family and needed to get some meds refilled while there, it literally took 4 days. The pharmacist named JOHN (unsure of spelling) refused to give the out of state pharmacy my prescription Information over the phone, insisting that he had to fax the information. After multiple calls from the out of state pharmacy and myself, he still didn’t send them, saying that he did AND telling myself and the out of state pharmacist that he was very busy. Finally, another pharmacist gave the prescription information over the phone. All of this was completely senseless!!!
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June 2022 by Kris A.
I love Baker's! Their produce is so fresh and the prices are just right. I highly recommend this place for grocery shopping and get the app to get more discounts.
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April 2022 by Sohan P.
My go-to grocery store, even though I live closer to Trader Joe's and Hy-Vee. The sales at Bakers are unmatched, especially paired with the coupons they send in the mail and the digital coupons you can clip via the app. I once had a $100 grocery bill drop to $60 after all the coupons were applied. Make sure to keep an eye out on promotions for gift cards that give 4x the fuel points, which comes in handy with gas prices so high right now. Bakers gas is about 50 cents higher than Costco at the time of this writing, but stacking the gas points can make it more economic every now and then. This location seems to be remodeling their health food section and I am really hoping they do not get rid of it. Otherwise, you should find nearly everything here that you need for your cooking, even with Asian, Mexican, and Indian style dishes.
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February 2022 by Not H.
If I could put zero stars I would. I do not recommend ordering food online from this store. Baker's lies about the food being fresh every hour. If you care about your health, money, and the quality of your food, do not order from Baker's on 120th and center. One of the orders I placed online in 2021 had packaged microwavable brown rice which was expired, and I didn't realize it until after I ate it because I got sick. But I didn't report the incident and thought might be a fluke. My most recent order placed in 2022, had items that were molded and open. I called the online order manager Latasha and I felt they were not really concerned with the fact that my order was bad and was just in a hurry to get me off the phone. Latasha told me that the quality standards is reduced because of understaffing. It's sad, but not my problem. if I'm paying a delivery fee and for food I expect it to be fresh. Another person I spoke to named Rebecca told me that Baker's corporate takes their sweet time with refunds. When I finally did get refunded for the damaged items, it was not even the full amount. So I ended up calling Kroger, also not helpful, and their customer service was not good. The associate named Joslyn basically blamed me for not contacting them first instead of the Baker's store because, and I quote, "Store promises from Baker's are not guaranteed". So basically it was a blame game, a run around, not taking responsibility, no empathy. Re training associates on food safety is needed before someone gets really sick and sues them.
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November 2021 by garry e.
Long time since I had such a wonderful grocery shopping experience. Every shelf I visited was full, the produce was great. Everybody told me " There are NO FRESH CRANBERRIES THIS YEAR", BUT, BAKERS has a huge table of fresh cranberries! The checkout folks were friendly and HELPFUL too! My new favorite store is Bakers at Center & 120th.
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March 2021 by Lianna N.
This Baker's location is friendly, and the store has most items although nothing special or nuanced about this location compared to others around town. I think that the best part of this store is the glass recycling in the parking lot, and the proximity to TJmaxx in the adjacent space. The worst part about this location is also the parking lot, which is oddly shaped/layout and has poor flow with limited parking.
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February 2021 by Marci M.
I would not would not recommend this Bakers store. It's horrible service along with unfriendly customer service. Go to the Bakers on 156th Street. They need to take lessons on customer service and checkout at Costco. Don't waste your time at this store.
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January 2020 by Kay. W.
I'll never shop at baker's grocery stores ever again, order groceries online to be delivered and my groceries were never delivered, called baker's and the manager put me on hold for over 20 minutes . Hung up the phone and called right back and cancel my order and they charge me for the groceries anyway, I never received, The worst of a kind in customer service experience , I had to call my bank to receive my money back and one star is too much for this kind of poor customer service.
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September 2019 by Kayla Frederick
Kind professional always available .. everyone of staff efficient
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August 2019 by Justin C.
I had the worst experience with the grocery pickup! My wife ordered and pick up groceries from this location. After picking up the groceries she got home and realized that she was missing some items. That already knocked a couple stars off! Then she calls to tell them they messed up and they told her that she has to come and get it because that's more convenient for them!!! Like it's not a inconvenience for us that they forgot our stuff!!!! Then my wife being the nice person she is told them I would pick them up when I got off work and they told her that they are there until 9pm. I get there at 8:10 and called the number outside on the sign and no one answered so I called 3 more times and still no answer. Finally I called the store itself and told the guy that I was outside waiting for our stuff. 40 minutes later and after multiple calls some comes out and tell me to wait a minute!!! I'm like sure I've only waited 40 so why not a few more! Finally I got my one bag of food that was sitting in the cooler already ready to go. This place is a joke.
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July 2019 by Kim S.
Worst place for food. Rotten meat, turned veggies just all rotten food. No price compare when you do find something good. Don't come here unless your just picking up a boxed meal. Nothing on the shelves worth the price they are asking for. I've seen the same 2 lobsters in the meat section for 3 weeks. Overpriced rotten food
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June 2019 by Tracy H.
Not sure how I should go about rating a particular Grocery Store location considering they are all "basically the same" but I will try my best. First off the parking lot truly does suck for a grocery store, small and sometimes hard to navigate, but its a parking lot,, you park your car and walk in ,, it is what it is. The store itself is clean and easy to find your way around. Cashiers are almost always friendly and never had issues with that. I would say the self check out in most places is never "fun" including this one. With all Bakers and most Grocery stores, you can use a card to get a discount. Bakers you can also use an App to download store coupons. I hate this,, not everyone has a phone, not everyone can download an app so why punish those who cant by not giving them the "sale" price. Its not fun standing there, going on the app, picking what you want to add just to get a deal, most of the time there is a limit on the items you add. I find that the most irritating about Bakers itself not this particular location. Since this is the only Bakers near me I go there, but if any other ones were close I probably wouldn't.
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April 2019 by Valdez M.
Honestly, this location isn't too bad at all. Customer service is fairly decent and the store is, generally, pretty clean. Only drawback is that it is impossible to find parking between 4-7 on any given weekday.
