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October 2024 by Jenna J
Update: apparently the "captain" at this clinic reports to absolutely no one. She's just allowed to willy-nilly do whatever she wants, even if it's lie and treat unethically. This arrangement of the vet at Offutt without oversight seriously needs to be reviewed.
*these jokers are not my normal vet clinic and only saw my cat on sick call. Now they are saying they have no responsibility because I dont take my cat there all the time*
I've been into the Vet clinic twice with my 3.5 year old, domestic short-haired cat, Scooter. He presented on 25 SEP with inappropriate urination outside of the litter box (very much unlike him), and our litter indicated that he had traces of blood in his urine (at the time it was not visible). The vet clinic did one test, and then called after this visit to suggest another, to which I agreed and paid for.
I was notified the following week that they put the test code in incorrectly, therefore their lab services did not actually run the second test. I was also informed it was necessary to being the cat in again (2 OCT) and make him do an additional procedure. I also had to pay a pricing difference due to this error. Mistakes happen (glad they don't care for my human kids though), and I brought him in a second time.
I didn't hear back from the clinic, so I called again today, 7 OCT and asked about getting scooter started on some meds--whether it be an antibiotic or if it was stress, some anti-anxiety meds because his urine was now presenting with a pink color, his behaviors have continued, he has started crying when he urinates, and is pulling patches of fur out of his coat. The clinic only today informed me of his test results from last week, and declined to start medication saying they'd need xrays. They also refused to schedule those xrays in the same sentence (didn't they just tell me he needs them?), citing stress (but also denying anxiety meds for him). They suggested i take him to urgent care, however this has become a chronic problem that they are just washing their hands of.
Today's issues also include:
I asked twice to speak with the veterinarian, but "Abby" would not let me. (They said this never happened, surprise, surprise)
I asked to speak to anyone else and was denied. (Also says this never happened)
I asked to schedule an appointment that they refused. (Once i filled out an ICE form, suddenly now they have appointments)
I asked about providing feedback on my experience with their clinic, and Abby said verbatim, "Well we're under public health so you can try and see what they say."
I asked to speak with any leadership to discuss this and was denied. (Also says this never happened, again not surprised)
I also called the public health office (the directions are incorrect on their website), and it just rang and rang for about 5 minutes before I hung up.
This is a time sensitive issue because Scooter's behavior is becoming destructive and disruptive, but not having the support of an empathetic vet team to actually help has made this problem significantly worse. It's like they have no care for the animal--or my experience as the paying customer. To be so dismissive on the phone when I'm just needing help is also disrespectful to the nth degree.
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April 2024 by Jordan H
Very helpful, fast service. Staff loves their job and does everything needed to help your animals
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March 2024 by Kristine Stirn
We absolutely LOVE the staff at Offutt Vet Clinic. They have gone above and beyond for our senior dog, Athena. We're PCSing soon and will miss having them as our primary vet. We tell everyone how amazing they are and highly recommend!
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February 2024 by Alexandra Mendez
Awesome clinic. My fur babies and I love it there.
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December 2023 by P R
Nice people, great customer service.
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December 2023 by Lesley Miller
We have been using this clinic for three years now. It is tricky getting appointments if you need something very quickly. I always book my appointments out for their yearly appointments, and I’ve always succeeded in getting those scheduled 2 to 3 weeks out. The staff is always super friendly and take great care of our dogs. The facility is very clean, and they have a lot of products on hand as needed.
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November 2023 by Jessica Watson
Terrible customer service! They performed a blood test on our dog for thyroid testing which does not require fasting then told us that he needed to come back the next day do redo the test because he was supposed to be fasting (incorrect) and then tried to charge us twice for the same test even though they told us that we would not be recharged. Then they call you on a Friday and leave a voicemail but when you try to call them right back they don’t answer and their message says they are closed Fridays due to short staffing-if you can finally get ahold of them they don’t resolve the problem and don’t call you back for 3 days-stay away! Not worth it! Do yourself a favor and go off base
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April 2023 by Katie J
Amazing staff! I love how they care for my dogs like they are their own!
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April 2023 by Thomas Miller
Best pet care outside of Urgent Pet Care. Great team, Great doctors
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January 2023 by Travis H
They really care about your furry loved ones.
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December 2022 by Mark Lamphier
They take you pet's health and wellbeing seriously. Friendly and caring. They take time with your pet and you to explain everything. Great visit.
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October 2022 by Murdaska Krew
Great people!
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October 2022 by M. D.
If you have base access, TAKE YOUR ANIMALS HERE! This clinic is a huge breath of fresh air. The people here absolutely love their jobs and they perform them with a passion. They are personable, hospitable, and compassionate. This is the third vet I've tried in the area and the ONLY one I actually look forward to going to. They have taken so much stress out of the process of getting our dogs ready for an overseas move. Love them.
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September 2022 by J Strohl
They helped me when all other local vet clinics had no answers. We had almost lost hope, but the doc quickly diagnosed the underlying issue and quite literally saved my cat's life.Friendly, kind and extremely capable care for your animals!
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September 2022 by Frank Velasquez
Again Google shouldn't be tracking anybody on a military base, js
