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August 2024 by chris gerardi
Fire Luis and do the company a large favor. Terrible customer service period.
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May 2024 by stacy jane vizcarrondo ingram
Friendly, showed me exactly how to accomplish what I needed done excellent service
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March 2024 by frances roberts
they have great customer service and knew what to do for me and helped me with everything i needed i would give them a 20 if i could
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March 2024 by Kelly Write Away
The rudest staff of any business in Norfolk. Signs all over about printing, yet they loathe printing and anyone who wants to have something printed. Luis or something like that is the absolute rudest person who can ruin your mojo for the whole day. Darcy or something like that knows how to print, but refuses to do so. They both try to get you not to print there. Insanity! I was forced to pay for 2 worthless bad prints and a scan they all stood there and pretended were worth charging for. $7 for nothing. $7 to ignite anger I didn't know I was capable of. I watched another customer come in to ask about printing and they once again exhibited covert hostility to her so she finally left. They will make you wait for Darcy and when she comes back she acts like its an inconvenience to help. Maybe her morale is broken down by Luis day after day. Ugh. Don't print anything here.
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March 2024 by Linda Schroeder
I have been waiting on a package for 10 days after paying extra for 2 day delivery and all I hear when asking where's it at . I am told out on delivery well still waiting for it.
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March 2024 by Mckenzie martin
Luis or Louis is the rudest condescending customer service person I have ever come into contact with. He told me I “wasn’t listening” to him 5 times. And he was just overall rude
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February 2024 by Anne Ausdemore
Efficient
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February 2024 by jamie barrera
They suck at delivering, my packages most times end up at someone else home because the drivers are to lazy to find the correct address
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October 2023 by Eric Miller
Was ok cust svc very short on answers to questions...not very personable
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September 2023 by Pamela Miller
The same man that always helps me when I go to this UPS location is extremely rude and very unhelpful. Today, when I had to do some returns, he was very condescending. Since it appears many other people have had issues with this same individual, I’m surprised this continues to be an issue.
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September 2023 by Kung Fu Monk
Always a good experience
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August 2023 by R Ibarra
Whoever Luis is needs to be fired , this dude seems like he always on his period .
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July 2023 by Kaitlin S.
Terrible customer service, not a very welcome environment, employee acted as if he hated his job and was very rude. There are many other ways to inform someone how they prefer items to be packaged when bringing them into the store, I however was not treated with respect.
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June 2023 by Scott T.
horrible customer service from beginning to end will never use that store again. I use many other UPS stores around the Midwest always great service. This one is the worst I've ever been too!!When in Norfolk Nebraska, I suggest using any other shipping provider.
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June 2023 by Lizzie Wallace
I didn't know they had someone here who spoke spanish. They have a couple of signs on the windows about it. the other reviews surprise me the staff is friendly enough and it didn't take long to get in and out.
