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January 2024 by don't do it kermit _
Really great customer service. Jesus answered all my questions and got me in and out as fast as possible
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December 2023 by Jeanine Poulosky
I went to the store because I could only have a phone conversation with the speaker turned on on my iPhone 12Pro. Jesus called and checked if the phone was eligible for a replacement (which it was), but I decided to trade it in for a new 15 Pro Max. Jesus never pressured me to buy a new phone but just gave me the options of what I could do. He was extremely knowledgeable and very helpful.
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November 2023 by Cindy Scarbrough
The young man who helped me was outstanding and he made the process of updating to a phone seamless. He didn’t try to over sell me on anything but had my back and helped me get all of the accessories I actually needed. Well done!
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November 2023 by Donita From
Richelle Miller was absolutely amazing! Stopped in the day before my appointment and she told us she would help right away in the morning. Took a very short time to fix my SIM card on my phone. She explained the process of what she was doing in a way where we could understand! At the end she explained the promotional plan and helped us get that set up right away when we asked if we could while we were there. Great experience after 4 days of struggling to get into an appointment time that would work for me! Thank you Richelle!
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November 2023 by Lex M
Dylan was super helpful, he made the experience of upgrading my phone painless and easy. I appreciated the help greatly.
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November 2023 by Dana Farrand
Kyle was so much help! We came in late in the stores hours and he graciously helped us to the max
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October 2023 by Eric Rapp
Experience was good for the most part, but received my bill and was signed up for $24 worth of device protection that was never communicated or even offered to me. The salesman encouraged multiple add-ons for my device without communicating the price of those items and just installed them on the phone before I knew how much they cost. Bad way to do business - can't trust them.
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September 2023 by The Chosen Juan
Came in before closing and Jesus was happy to help! Customer service was excellent and helped with all my needs in timely manner. He was able to speak Spanish which is a plus! Overall it was a good experience all thanks to Jesus!
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September 2023 by Jeanne Kinland
I was given her full attention even though other customers kept trying to intervene. She told them I’m with a customer right now and I’ll help you when I’m done.
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September 2023 by Barbara Gardner
Richelle was amazing. Had been to another Verizon store in town before going to her location. The previous location was no help at all and I was very frustrated having lost my phone and trying to get help. Richelle made it effortless for me and was extremely helpful. She restored my faith in Verizon.
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August 2023 by Robert Alfred
Justin V. was really great! He helped us unlock our AT&T devices and made it very smooth transition. We brought in 5 phones so it took him 2 hours plus to get all of our phones switched over. He had a fantastic attitude the whole time even though it was after closing time. Justin even stayed after we left to help a guy from Ne. City get his broken phone replaced! Justin is the kind of employee that truly represents Victra Verizon in the best possible way. I'm so glad we switched!
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August 2023 by Joyce Ann Riley
I needed a new phone and my son broke his phone and Jason helped us take care of all this in a fast, detailed fashion.
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August 2023 by Jan Bolin
Jesus did a fantastic job of helping us select a phone and getting it ready for use. Very knowledgeable and friendly.
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August 2023 by Stacy Kamler
Justin was great to work with. Made the process of upgrading quick and easy! Highly recommend this store in Lincoln!
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August 2023 by Melissa Allen
The sales rep Jesus made my day. He paired my watch in no time and was so patient with me. Will definitely come back to this store.
