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June 2024 by Timothy Yeh
We had an iPhone 14 which could not activated. Jeremy was extremely helpful and informative in going thru a long but necessary process. We could not possibly done this by ourselves.
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June 2024 by OneBalance
Great service. I was helped by Jeremy and felt he was very patient and understanding of my questions. Good guy to work with if you're not an expert with cell phone lingo (sim cards, transfer pins, locked/unlocked phone) and need to get taken care of.
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May 2024 by Michele Prochazka
Jeremy was helpful getting my texting working and my email fixed.
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May 2024 by Mike Schutte
Felicia and Jeremy, we're very big help, thank you.
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April 2024 by Kalyn Wiarda
I bought a new phone in store, but they didn’t have the color I wanted so they offered to ship it to my house. I agreed to this, waited a few days and I got the phone but when I opened the box it was the wrong color. I tried to resolve the issue over the phone, but was passed around for 45 minutes with no resolution. I went back to the store where I bought the phone and was told it was my fault because I signed the receipt. I tried to explain that it would not make sense for me to have had this color phone shipped to me when they had it in store & I could’ve just taken it with me the first time I was in the store. They said they would charge me $50 to exchange it since I had opened the box, even though I hadn’t even turned on or activated the phone yet. Every person I spoke to on the phone and in store seemed unwilling to even try to help or correct this for me. I’m frustrated at how much time I put in on an issue that seems like it should be easily fixed for no resolution and am now left with a phone I didn’t even want in the first place, all while being told the whole thing is my fault & no team member willing to take responsibility for the mess up. I would reconsider providers after this interaction.
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April 2024 by Heather Danekas
Once again, Jeremy has gone above and beyond! Best customer service and he deserves to be recognized!
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April 2024 by Ronald Petsch
Jeremy was an exceptional service representative answering all of my questions and offering even some money saving options. A great buying experience!
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March 2024 by Elizabeth Whitacre
Jeremy is the only helpful person in the entire company that is Verizon (that includes their national call service and all employees everywhere). They need to give this man a fat raise and make him a regional manager. 5 stars for this man
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March 2024 by Liz McCue
Came in with an 8-year-old iPhone (yes, really) with an hour until close. Zane and Jeremy got me set up with one of these newfangled contraptions - with time to spare! Both were super patient in transferring everything over from my fitful fossil of a phone. Thanks y’all!
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March 2024 by Myron Troester
Very helpful employees and great selection of products.
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February 2024 by Sang N
I am sincerely thankful to the staff member who is named Shy. They were able to get my new device running from my broken phone. Had important stuff that needed to be transferred. I bought some extra stuff now, knowing a layer of security is needed
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February 2024 by Yvonne Zegers
I could not find video calling On my phone. Jeremy was very helpful very polite very knowledgeable. He showed me where to find the ap on my phone. Even moved icon it so it was on my home page. Thanks jeremy
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February 2024 by Jesse Johnson
Went there to get a new phone but was immediately kicked out of the store because I had my service dog with me and they do not allow any service animals. These people can go to hell. Another Verizon located at 5141 O st and these people are super friendly, great customer service and super staff. No problems there and as long as your pet behaviors uou can bring them in there. They accepted my service dog.
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February 2024 by Daniela Beasley
Went there to get a new phone but was immediately kicked out of the store because I had my service dog with me and they do not allow any service animals. These people can go to hell. Another Verizon located at 5141 O st and these people are super friendly, great customer service and super staff. No problems there and as long as your pet behaviors uou can bring them in there. They accepted my service dog.
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February 2024 by Beck J.
Where do I start about this store and Verizon as a company? I have been with Verizon since they bought out Alltel back in 2008, yep that's right 16 years. Every year the bill goes up and customer service gets terrible. I had a payment arrangement made with the Verizon chat team and they said my phone would not get turned off. For some reason, I took a couple of screenshots of the chat. Guess what! Verizon turned my phones off the afternoon before I got paid for $130. I did everything to try to get to customer service but they wanted me to pay the money before I could talk to someone. I finally found a way but was put on hold and passed around to different people for 4 hours! So, today I have had enough, I walked into this store and wanted my service shut off and to give back my two phones. OH NO, they can't do that at the store as they all stand around doing nothing! AARON gets involved with an attitude from the time he started talking to me just to say I can only disconnect you for 3 reasons but wait they just said they could not do it! Now all 3 reasons do not apply to me! Well because I wanted my phones shut off and returned I was not leaving and AARON called the cops on me. He did nothing to calm me down or find out what really happened or what might have happened. Don't you think you would want to find out why a customer of 16 years was so upset? These guys are rude and disrespectful to one woman just asking to disconnect my service because I was done with Version. I didn't want anything, not the phones, the phone numbers nothing! What happened to going into Verizon and sitting down with someone to discuss your bill? 16 years and a lot of money later and this is how you get treated over the phone and in the store! I have been on the phone now with Verizon for over an hour just trying to get them shut off for good but they had no problem shutting me off for $130 the night before. I should have left them off! I wish I could give this store and AARON a big zero!
