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August 2023 by Kelly S
Got in before our appointment, and the lady drawing the blood was very nice and great at her job.
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June 2023 by Stephen Ankeny
If I could give this place a no star review. No attention to customers in lobby. All appointments lost and no desire to figure out what was going on.Please put a window so you can see people who are here for their appointments. And no one is getting served.I can’t wait for tech to fail so we all can get back to speaking to a person.
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February 2023 by Jamie O'Donnell
Sent us two bills for services, rejected by insurance due to misspelling errors on Quest's part. Spent over an hour on the phone with my insurance company, who was very helpful and went above and beyond. Quest, on the other hand, kept kicking us off the phone, not providing the option to speak with a representative, and had a very long wait time.
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February 2023 by M Spr
I had lab drawn by Quest and they missed drawing one of the the ordered tests. I called multiple times on different days to contact someone via phone with no luck. The phone system is automated and loops to different automations with no chance to talk to a real person. Terrible customer service and embarrassing on their part for having no representative to to help fix a mistake made by them.
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January 2023 by theresa oltman
I have been coming for over 2 yrs for blood draws. Staff has been great! Always! Waiting time has always been reasonable.
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November 2022 by Erik Hoffman
I wish I could give it less than one star, it's the most frustrating place to deal with. There is literally no way to access a real human being to get your results back, there isn't even a receptionist at the office it's just a kiosk.
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November 2022 by Taylor Pike
I had a really good experience at this location -- check in at the Kiosk was quick and easy, I waited maybe 5 minutes before I was called back. Elizabeth, my phlebotomist for the visit, was great! Super friendly and efficient. In all, my trip took about 10-15 minutes.
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July 2022 by Darcia Cole
I made an appointment for my daughter’s blood draw. We checked in at a kiosk and found she had a 33 minute wait. When I asked a staff member about the wait, even with an appointment made days earlier, the staff member held up a long string of stickers. She asked me to look at all the blood draws she had to do and forcefully closed an exam door on us. If you have a choice, go to Physicians Lab, they’re fast, professional, and kind.
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July 2022 by Lori Audsley
I gaveTwo stars because the girl that Drew my blood was really nice. That's all. I cannot get an answer about upcoming appointment. I leave messages with specific questions and all I get is auto reply that I will be contacted "if necessary". They really don't deserve 2 stars. Horrible communication.
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July 2022 by Jennifer Tigeris
They are fast and always friendly. I have never had a bad experience.
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June 2022 by j Norris
This place is a freaking joke! Do not come here at all cost! They had a water main break so instead of contacting people they just put a note on the door to tell you, you are SOL. The vile women working today could give two flips that your appointment cannot be completed. The absolute worst situation I’ve ever experienced!
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April 2022 by Stephen Jones
They are great. Have gone here twice both time very friendly and professional. Also very quick which is awesome.
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February 2022 by Sherry M
Elizabeth was a super nice person. Very polite, and the best blood drawer. Never felt anything. I was in and out very quickly.
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January 2022 by Kendra Hagan
My technicians name was Elizabeth. She was very pleasant, efficient and fast.
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August 2021 by Matthew Harder
Staff at desk was not helpful. Appointment was canceled but no call or email sent to me. Was told to call the automated system. Impossible to speak with anyone when calling.
