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June 2024 by Jim Bunch
Pinnacle Bank has THE WORST mobile app in the world. After spending over 30 minutes on the phone with their rep, during which time I was being told I was typing in my password wrong (was able to login on my laptop just fine), I was instructed to uninstall the app, power off my phone, reinstall the app, and then she would call me back. We did this, had to reset the password, and it finally let me into my business account. I then logged in on my laptop to update the password there, at which time the app booted me out and would again not let me in. So, we go through the uninstall/power down/reinstall process. I had to set up my app from scratch, re-enabling my fingerprint login and security questions. TWICE. Then, when I finally get into the account through the app, I was unable to take screenshots of the front and back of a check that I need to submit a report. Even though Doris told me that I should be able to take screenshots of the check, the error message was, "This app does not allow screenshots." So I was then told that the branch can make copies for me, which means I have to get in my car to go stand in another queue to get something I should be able to do mobile in the first place. Next time I see Sid Dinsdale at a GOP event, I'm giving him an earful.
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February 2024 by Drew Newton
Called the wrong branch on accident. Ruby encouraged me to ask her my questions anyway. She was amazingly positive, helpful, knowledgeable and genuinely seemed like she was happy to help me. Don’t come across employees like that very often. Thanks Ruby!
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February 2024 by Richard Jones
I had to give it a one star because it had nothing lower than that for an offering. If you are looking for a horrible bank with horrible personnel and a bank that only cares about having their name on an arena, this is the bank for you.I mean really, when I come in to set up an account and I attach a pin number to that account. Please make sure that that pin number is credited to the card that you give me.
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May 2023 by Brylie Anderson
Fantastic help when calling over the phone!
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April 2023 by Ashton Abdul
Awesome branch for pinnacle bank out in Havelock. I have had a chance to interact with Ruby, Heather, and John on several occasions and every time I am very impressed with the service they provide. Will continue to come to this branch for as long as I live in Lincoln!!
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April 2023 by John Hargrove
Friendly and attentive staff, never had any issues. Great bank that I would recommend to anyone!
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February 2023 by Colton Clarke
If you're looking for a reliable dependable bank the Pinnacle Bank branch in Havelock is a great option. Need help with a wire, money order, cashier check, IRA distribution? Pinnacle Bank in Havelock is there to assist! No matter what your needs are the staff is there to help.
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February 2023 by Mark H
Everything you could need and more. The branch manager made time to meet with me and work through IRA issues that helped me retire with confidence. 10/10 would recommend to anyone and everyone!
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November 2022 by Luis Antonio Vaquera valdez
Good service
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August 2021 by Sarah Herman
They have horrible customer service and training. Clueless to policies but expect you to follow them. Heather seems a little lost. You can't TURN OFF a customers ATM card just because your feeling are hurt. The pinnacle customer service says they really need new management in the branches. Stay away if you like being treated with respect. Union bank is awesome and great customer service.
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August 2021 by Roderick Hansen
Great customer service, knowledgeable and friendly staff. Don't want to go in? Well they have convenient online tools as well!
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July 2021 by Jean Scali
Their response was to pass along to management at Pinnacle Bank. Who cares? To top it off it was too late to change my retirement check direct deposit with SSA but Pinnacle could have redirected it to my new bank and they refused to do so. SSA said the bank could do this. Pinnacle chose not to. I am finding out their true character. Stay away from them.
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July 2021 by JeanMarie Scali
Adding to my earlier review of a couple days ago…. Their response was they will pass it on to their management team. Well Pi
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September 2019 by Tom Haefner
I have been banking at Pinn back for over 35 years people are the best , always willing to help great bank, great people
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September 2018 by Neal Kirkman
Rude staff directed me to remove my PRESCRIPTION eyeware while in the bank because it auto darkens, leaving me to complete my banking experience pretty much blind....
