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February 2024 by Carly Robertson (Carly The Barber)
I went in today to get my ring clean like I do quite often and James took such good care of my ring. I have been here many times and have never had someone take there time and clean out every piece of hair!! Thank you so much James I greatly appreciate it!
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February 2024 by Lilfool
Phenomenal service!! Love our rings!! The customer service has always been kind and courteous!!
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January 2024 by Lisa Barnhart
I purchased a pendant on a stock chain, not realizing it was a cheap piece of material. I have had it serviced twice for the chain being broken. Thank goodness I bought the warranty or I would’ve paid well over the value of my original purchase. On another occasion I was told by a salesperson I have large earlobes to wear diamond studs. I felt it was rude and she was only trying to make a sale. She showed me two options and I was not happy with either, especially being told I could carry a larger stud because of my large lobes. Will not purchase anything from this store in the future.
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December 2023 by caeden V
James was a great help finding the right Xmas gift for my friend and even helped me not ruin the surprise 11/10
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November 2023 by Natemac188
Wow, best service again. Every time I go in there, everyone is really nice .
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November 2023 by Bekah Shults
Michael helped us in store, he was fabulous. He took extra time to help us find exactly what we needed for our wedding BLING! If you're looking for someone that takes pride in what you wear, ask for Michael!
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November 2023 by Kellan May
Bryan Valencia has the best customers service i’ve seen at a jewelry store!
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November 2023 by Emerald Return
Huge shout-out to Arin! Was just walking by the store and stumbled upon the necklace of my dreams and she helped me with understanding the material and carat weight of it!!
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November 2023 by Michael Barrett
Mya was incredible, very awesome experience
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November 2023 by Victoria Joudeh
Great service from James and Bryan. Recommend the Lincoln store staff to help with your jewelry needs.
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October 2023 by Jared Taylor
The manager, Devon, was super helpful. We told her upfront that we weren't going to be making any purchases that day. She still took the time to show my wife and I several pieces with zero pressure. We have a purchase planned and we will definitely be back to see Devon when we are ready.
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October 2023 by Diane Todd
My thirty year anniversary ring. It took until year 32 due to not meeting the perfect ring. Devon introduced me to MY perfect ring. She really took the time to get to know my likes and dislikes! She helped me from beginning to end and kept me updated on the status of my ring. She provided all the information on a protection plan and reassured me that she would track (and provide reminders) when it was time for maintenance/checks/cleanings.I'll have Kay Jewelers at the top of my list the next time I am shopping for jewelry...Christmas from Kay, with Devon as my guide!
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October 2023 by Trent Ford
Don’t buy from this store. They’ll lie to you about what you’re actually buying and cheat you out of the money you spent. A year ago I bought a gold chain I was told was solid and that I was getting a good deal on as it was on a big sale only to learn that I was really sold a hollow chain and didn’t know the wiser because why would I need to double check to make sure when it’s from a well known brand right? But when I went to go resell it just last weekend I was told it wasn’t actually solid and it’s hollow or plated because it magnetized. And now no one wants to buy it anymore for that reason so I’m out over $500. And since it’s past any return or exchange date the district manager heather said they won’t do anything for me because it’s “store policy” and I have to remember that they are a “business” but store policy shouldn’t cover fraud and that’s one hell of a business model. I also have a recording of one of their new managers admitting the man who sold me it was fired and replaced because he would skew information to customers to pretty much make sales. Just go across to literally any other jeweler in the mall because this one isn’t worth the headache.
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October 2023 by Ethan Holdeman
We walked in and Jay Goodwin helped us out as soon as possible. We were just looking and with the good hospitality he provided today, he helped us find the perfect ring when we just came to look for ideas. We will definitely be returning to Kay Jewelers to work with Jay in the future!
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September 2023 by Lauren Wolak
Devon was so wonder selling us our wedding rings and she was so amazing and professional. Will definitely be returning customers!! Thank you for everything!
