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October 2024 by Emilia Ashby
Missing and late prescriptions. I moved and HyVee is the closest pharmacy but I'll be switching to anywhere else. I had all prescriptions sent here at once, two never made it into their system and the ones that did make it needed to be ordered in which wasn't the case at previous pharmacies. I assumed I was just unlucky except while trying to sort it out I overheard two other people having similar issues. It took a total of 5 visits to get my prescriptions, each time employee's insisting it must be my provider's fault even with so many corroborating stories to the contrary. In asking around everyone who's tried to use this pharmacy has had issues with prescriptions missing from their system or taking excessively long to show up. If it takes 5 days for the script to show up then another day to ship in that's a bit too long especially when insurance won't cover medications filled more than 9 days early.
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September 2024 by Lisa Bell
Worst customer service on the phone this morning. She was speaking to her coworkers at the same time as she was speaking to me. It was confusing and unprofessional. When I asked her if she was speaking to me, she condescendingly said yes and laughed like I'm some kind of idiot. I have been a customer here for many years, and worked in customer service most of my life, and that's not it. Do better.
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September 2024 by W A
Ok. They are expensive af. However. They are really nice so I'm pay a few extra bucks for good service.
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January 2024 by April Spies
I have very little faith in pharmacies to begin with, but after waiting for 40 minutes in the drive through, I finally got up to the window and presented them with my good rx gold card(I pay 10 dollars a month for cheaper rx prices). She told me my total "43.44" and I told her that the good rx gold price was "13.14". She re-typed in the code, that didn't work. Then, she went and asked someone for help and they couldn't figure it out. To be honest, I wouldn't have even minded if it wasn't such a HUGE difference. 5 dollars? whatever, I'll live but 30 dollars is a BIG DEAL to me. I need my medication so I had to pay the inflated price. They suggested that I call "Good RX" as a solution, but that fixes absolutely nothing as I'm sure they will tell me it is the pharmacy's problem. These medication prices are all over the place and they take advantage of people as much as possible.
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December 2023 by Gary Roberts
Wait times are HORRENDOUS here. Over a dozen people in line, waiting inside and yet they don’t even have a second lane open. Beyond pathetic. Constantly running out of my meds because supply chain is so weak. Their customer service over the phone is generally good but once I get there it’s so inefficient and the wait times are so long, and the place is always so crowded that I’m switching to Walmart.
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October 2023 by Rhonda H.
The fact that Hy-Vee made the decision to have InstaCart do their shopping should not have a negative impact on my service. I pay for Hy-Vee Perks for a reason. However, whom ever did my shopping today, made selections without me having any say. They replaced rice cauliflower with rice cauliflower veggies. I am not able to eat that or I would have ordered that. I also have a difficult time understanding that there is no substitute option for a frozen pizza. This is unacceptable for the prices that you charge and the idea that I have to purchase a separate membership yearly.
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September 2023 by Mary Kraus
Was upset to wait a long time only to find out that my prescription wasn't there and had been told it was. Very poor customer service.
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August 2023 by Ange Wins
Pharmacy staff are ALWAYS attentive & extremely kind regarding anything I need done, e.g. immunizations, filling Rx’s @ window/in person, etc!!
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June 2023 by Kari Velder
Pharmacy terrible service and long wait times. Literally had my Dr. call in a prescription at 8am and here it is 330p; first the lady says um sorry we don't have it until tomorrow, then when I asked if another store had it in stock she came back and says weeellll I do have it but it'll take 20 minutes to fill. When I asked her why it wasn't filled, she started to ask why I didn't call and then told me "sorry, they are filled by priority", ummm I'm sorry what? Lost my years of service. Do better Hyvee!!
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June 2023 by Google user
Pharmacy terrible service and long wait times. Literally had my Dr. call in a prescription at 8am and here it is 330p; first the lady says um sorry we don't have it until tomorrow, then when I asked if another store had it in stock she came back and says weeellll I do have it but it'll take 20 minutes to fill. When I asked her why it wasn't filled, she started to ask why I didn't call and then told me \\\"sorry, they are filled by priority\\\", ummm I'm sorry what? Lost my years of service. Do better Hyvee!!
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May 2023 by Becky S.
I spend many days at this Hy-Vee utilizing the post office feature at the customer service counter. The experience is one I have come to look forward to because of the amazing service I receive there each time.In particular, Payton has been a shining light of joy to see. Honestly, she just cracks me up. And, she is like the fastest most multi-taskiest service-with-a-smile I've ever seen. She will never know how many days seeing her there lifted me up or how many days she got me in and out when I was in a hurry. I hope maybe one of her supervisors sees this - you probably already know - but this girl is a gem.I've been to other Hy-Vee post office locations and it was NOT anything like the service I get here. I also love everything else about this Hy-Vee location. It's the cleanest, best-stocked, best selection, best service location ever.
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April 2023 by Operator Cole1 N.
worst fucking place ever do not go!!!!!!!! it is terible the workers suck! everything about hy-vee sucks ads suck too expensive its a fucking money grab!
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April 2023 by Z (Zane)
I always prefer this location as I can go through the line or drive through window quickly. Never had any issues.
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November 2022 by Zoey Eldridge
The pharmacist was very rude when trying to ask a question about some medication I was on. If you can go elsewhere please do.
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June 2022 by Syd Horken
I have used this pharmacy for years but the last year and a half has been consistently disappointing. Every time we go there is always something wrong (a prescription didn't get filled, insurance wasn't applied, etc). Lines are always very long and take forever. Also, I'm all for employing young people but not 16 yr olds in a pharmacy! It does not inspire confidence and they can't answer any questions.
