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February 2024 by Deena Faulhaber
It's ridiculous, I have an unexpired Nebraska license and an Alabama license, and both have the stars , but I still can't get a new license without a birth certificate. Come on.
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February 2024 by Kristen Bracero
You serve the public! People work. Requiring an appointment is ridiculous when you have no open appointments for a month! Worthless.**update** nothing has changed. The employees here clearly do not want to work. Protecting personal information is not a priority. Repeating my social security number out LOUD is not okay. New staff is needed here.
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February 2024 by Nique Spivey
The guy who answers the phones has a very rude and disgusting attitude. No hospitality at all.. terrible customer service skills and of course he will not give you his name, he just hangs up the phone in your face. Otherwise, I would have mentioned him in this review but I'm sure DMV on west O street knows exactly who he is smh !
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January 2024 by Justin Vonasek
I just want someone to answer the phone
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January 2024 by Cameron Johnson
I walked in 15 minutes late rather than 10. They cancelled my appointment. Now have to wait another week to get my drivers license. Keep in mind we just had a foot of snow in the last week, the roads are awful my typical 15 minute drive there took almost 45 minutes. Thanks.
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January 2024 by Karen Al-Shemmeri
Quick and easy with an appointment
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January 2024 by Patrick Patton
The DMV people were nice to me and handled what needed to get done quickly and efficiently. The process was easy for me as a walk in as well.
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December 2023 by Lozandra Christenson
You guys are the most stupidest people i would ever meet in my entire life they literally made us go on a wild goose chase all because they didn’t tell us what to bring and on top of that they would tell me I would have to go back and get different papers after they told me i don’t need it these people are the worst
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December 2023 by Lane Hoage
In and out. Friendly staff and efficient.
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December 2023 by Rebecca Henke
Made an appointment, checked in about 20 minutes early, settled in to wait for my appointment and was in and out before my appointment time. Definitely will do it this way again!
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November 2023 by Netta Hart
A bit of a wait but there is space to wait once I was called up about a total of 20 min to take care of what was needed. They deal with it several people throughout the day. I totally understand it if they may seem precise as if they don’t care, but it’s a lot of interaction throughout the day that can get exhausting. Appreciate the fact of the thoroughness of explaining steps. Thank You
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November 2023 by Terry Pratt
I went here to renew my class a CDL. I would highly recommend doing all the paperwork online and printing it to take with you. When I arrived there was a very long line and when they opened the door there was a young lady who came out and asked if anyone had an appointment. Two of us raised our hands and she said if you are here for a CDL come to the front of the line from that point I went in got a ticket was called second to go to my assigned window from that point I was in and out in 12 minutes. It was a great experience and I would highly recommend doing all you can online and putting it to take it with you. It saves you a lot of time.
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November 2023 by Roger Stander
Absolutely terrible experience as soon as we walked in the lady at the door decided to holler at us for no reason after telling us we needed an appointment. No reason to get in someone’s face. She better hope we don’t see her again. Disrespectful
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November 2023 by Blessing Herman
Provide the customers security!DMV is a function of our state tax dollars, it exists to serve us citizens as customers - who pay for its existence.Since appointments are only available a week or more out and no one is allowed to walk in during the day anymore, the only other option to address time sensitive matters is to arrive very early for the "limited" slots available.People start to arrive as early as 6:45 AM. I am standing out here as a woman with 5 other men and NO security, in he dark, now another woman and child is here.Then, after you wait for 45 min outside..the it is FCFS in line inside, so it they do NOT take the line in order‐ they assign an appointment to come back hours later whole set up is a laughing mockery of efficiency and a wastage or our tax dollars.Where does ALL that money go? Certainly not here or our roads, or libraries.NE the "tax me state"Please get us a security guard out here before someone gets hurt!
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November 2023 by Elizabeth Harris
I get it that some people find having to wait two hours even though they had appointment but with perhaps a better perspective, they should be glad not to take personal time off work for an appointment in LA. This was my experience when I needed a renewal DL or vehicle registration. I’m talking in the sense of taking the whole day off work!In NE, be aware, when you do make an appointment online there is a section that asks if there have been any changes to your health within the last 12 months. Being an honest person I checked the box YES.I was diagnosed with MDD (moderate) in March and Diabetes in May. I had to make an appointment with my PCP to fill out the “Physician’s Statement” per DMV. That was a 30 min. appointment. I arrived at the DMV on time and paperwork in hand yet was not called upon for 15 min. Not a big deal, right? When the Agent took my picture the software failed 3 times. And when using the information from my PCP to plug into my records data it was flagged for further review of a different department. I was asked to return to the lobby until the agent received approval. Forty-five minutes later the Agent came out to tell me they didn’t anticipate they would would respond due to it being close to closing They took down my phone number and said they would follow up the following morning AND to make me aware I may be required to take a driving test. WTH??? People, I’m not going to tell you to be deceptive if you are eligible to renew you DL online but I am making you aware of the stress you may encounter if you answer anything YES. LOL Drive Safe and stay under the radar.??
