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December 2023 by Chase Lesley-baucke
Bank has gone downhill since they merged can't use the app can't use my debit card at the pump can't use it anywhere. Customer service is a joke very unprofessional if they don't know what the issue is then I don't know why bank with them I will be switching worst bank ever.
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September 2019 by Lawrence A.
If my wife didn't get a loan from this bank I would tell everyone to stay away from this place Last weekend my wife and took a chance to see if we could start a account at this bank we were told to get a appointment so we did for today Well we showed up on time, then the young lady had us sit down then she told us she was to busy to help us WTF, if she couldn't help us why did she had sit down for She then said another banker will help us, he started up our account then right is the middle he stops and tell us he has another appointment he needed to take care of (another WTF) and told us to wait in the lobby a few minutes I have know idea if he has a concept of time but for me a hour is not a few minutes, and over hearing the guy BSing about sports is not conducting business We finally got tired of waiting so my wife and I started leaving and I looked at the guy gave him a few choice words about his business practices and I walked on then the young lady that said she couldn't help us said she was sorry I told her I truly bet you aren't and I walked out So looks like Monday we try setting up a appointment 2 to 3 miles away for next weekend and if we get same crap from that one we will just have to do our business with them another way If I could get away with giving this bank no star I would rate it a negative 100 for extremely bad customer service
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June 2019 by Liz H.
Takes two hours to open and close an account at this bank. Had to talk to the front desk person, then a banker and then another banker. One account that we created back in November strangely had the money withdrawn the same day. They said we did it. Why would we spend all that time creating an account to just transfer the money out of my son's new account. Ridiculous.
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April 2019 by Robyn S.
Here is my experience at the 52nd and O street branch Lincoln NE I took a cashiers check in 22 days ago to pay off my car loan and, since the check was in excess of the payoff, I was told I'd have to wait 10 days to get a check mailed out. I asked if I could open an account to expedite the transaction and the "banker" said No, there would still be a hold on the check. I called on day 11 to find out the check had not processed yet and that I was given misinformation the day I paid off my loan. I was told the check is "in process". Today I am 22 days out and I still do not have the check and everyone I've contacted just tries to explain to me the "process". Staff has been very disrespectful even one girl presenting as "the manager" but not even a banker. I've asked multiple times to have the situation escalated. Still nothing Nobody could understand how this few thousand dollars being over 3 weeks out would affect me . I did not choose this bank, nor would I ever. This is the bank who finances loans through Schworer Volkswagen dealership. Steer clear! Beginning to think I may never see my money. There is not an option for zero stars.
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December 2018 by Kate M.
OMG, my late mother had a CD with this bank and it has been nothing but a hassle. Despite providing them with a death certificate and executor papers, they sent the money to unclaimed funds at the state and, then it took a month to get it back. Then endless hassles and insensitivity with their VP Eric who insisted on dispersing the money himself and bypassing me the executor. Finally, I find they sent checks to other family members with no explanation of what the money was was, and didn't track which Fed Ex number went with which check, making it difficult when one didn't arrive. After getting information from relatives that they thought I had not done my job as executor, I called the bank. Six calls to three branches to get someone to talk to me. Alberto didn't know which tracking number went with which check. I explained that I felt that because these were large sums of money, they should track it carefully, "Oh well" was Alberto's answer. He then refused to give me his complete name or an ID #. I waited on hold for 10 minutes to talk to a manager to get his name so I could track what was going on. So sloppy stewardship of your money and a who gives a hoot attitude. Not what I look for in a bank, seems about as secure as leaving your money in a locker at the bus station.