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January 2024 by Sonia Bastarica
The team at rocket does AMAZING work with the best service in town. Loved it so much I even canceled my membership I had elsewhere. Great management !!!
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January 2024 by A R
My wife and I went to get a car wash due to dirt build-up. Our front and back windshields were fairly clean. Whatever soap that was used to clean the car left a terrible residue on the windshield that wiper cleaner could not clean and made it dangerous to even drive. We’ll never return and recommend other people to go somewhere else.
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December 2023 by Brandi
STAY FAR AWAY FROM THIS PLACE!!! DO NOT make the same mistake I did by signing up for the $10 for the first month of unlimited carwashes. Because if you forget to cancel the next month and are charged, YOU WON'T GET A REFUND, regardless if you use the service or not. Then when you call to cancel you are denied a refund even though it was an honest mistake that you forgot to cancel. Then you keep trying to call to get your money back you are hung up on every single time. And when you do reach someone the girl at customer service says that "you will not be getting a refund" and "you will continue to be hung up on." This company is unprofessional because they ademently refuse to refund for a service not used which is honestly theft. Spouting the terms and condition you signed waves a right to a refund, “I will not receive a refund for any partial of unused month of service.” I have never had dealt with a supposed business that shows zero remorse for an honest mistake. Don't make the mistake I did by not reading all of the terms. They're worded to trap you so they don't have to refund you. They told me I could dispute the charge through my bank but that they would not be refunding me, even though they're the ones that charged me. That is 100% unacceptable and it's theft. Plus there car wash facilities suck, you'd be better off washing your car yourself because you'd have to go numerous times and that wouldn't even get all the debris off. STAY FAR AWAY FROM THIS PLACE!!!
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October 2023 by Ryan Powers
Tried to get a car wash and the guy would not let me in until I agreed to a monthly wash. I backed out and will never be back. I just wanted a car wash and now you will not get any business from me. Horrible experience
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October 2023 by Brad Winter
FRAUDS! Do not ever go to this car wash! I went into the office at this location to cancel my membership and the agent told me he would take care of it. Months later I am still being charged! I don't even live there anymore! The "manager" told me that I didn't follow the proper protocol to cancel, and therefore wouldn't refund me any money. Total sham. I would rate them zero stars if it was an option.
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October 2023 by Brent Blecha
I was trying to pay for a single wash and Trent kept talking and trying to sell me. Man, all I wanted to do was hang him my card and get my car washed..... "What is holding you back?" Is the cheesiest sales line on the planet. Too bad, I liked this place.
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October 2023 by Brandon Amenta
I paid full price $44/month for the top service because after being badgered everytime I go thru I finaly explained I pay every time because my cars constantly change because I fix and sell cars. Of course that day the management tells me that will be totaly fine gotta get the money right, wrong they hire a bunch of powered up 19 year old rule followers. I guess if I had a liscnese plate and came thru 15 times a week that's ok but not the 2 times a week I normally do with my cars I sell. Rocket has the worst customer service the rudest employees. You need to get your young staff in check. Dude running the wash Saturday morning legit made me just drive around the building 2 days after my payment for the month went thru. Pathetic.
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October 2023 by Michael McFadden
Saw these guys out in the cold and rain giving back to the community at the LaVista Fall Fest this year. Great work guys!!
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September 2023 by Jake Albanez
Guy working the pay booth needs to dial back his aggressive upselling attempts as it has crossed the line to hassle and harassing. I simply wanted a 1 time express wash, after taking my debit card he began to badger me about doing a membership with attempted rebuttal after attempted rebuttal. This was so aggressive I ultimately told him to forget about any washes and to give me my debit card back and put my car in reverse and did NOT get ANY wash. I will never go back to this place. There are plenty of other car wash clubs and many more opening.
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September 2023 by Rotorcraft Pro
I decided to stop by for a brief wash and the sales pitch was cringy af.. I wanted one quick wash. After letting your staff know that, the kid kept on disrespectfully pestering us with his sales pitch. Don’t question someone’s finances when they drive a car worth 10x your net worth. This is not customer service, it’s absolutely annoying and desperate and people don’t have time for it. Not everyone wants a membership. I pay someone to detail my exotic every other week. If I want to take the suv for a quick wash, save the desperation and drop the ‘21 Questions.’
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September 2023 by Kathryn Edwards
The attendant, Trent, was so friendly and helpful at my most recent visit! He fully explained the increase in my monthly membership and the new benefits associated with it. Thank you Trent for the great service!!
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September 2023 by D.J. Wade
I've started my membership at this location years ago. I've honestly never been to the other locations yet, because the staff here is always on point and the equipment is always working. My only gripe is that I wish the vacuum's suction was more like Kirby from Super Smash Bros. But, I accumulate a lot of sand and dog hair in my car. For a free vacuum, I really can't complain. Works well enough. Trent also gave me a free towel today. How rad is that?Service: Vacuuming
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September 2023 by Alex Lazo
For convenience and free vacuums this place gets 2 stars. Everything else makes this location less than subpar. If a customer says no to your subscription 3 times, that's your cue to back off. Unfortunately, the staff here is seemingly trained to not take no for an answer. I feel bad because the main staff are all teenagers and young adults that appear to be forced into selling this predatory business model. Other recent reviews echo this along with other concerning statements.
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August 2023 by Jayden Johnson
I came into rocket about a week ago to get a wash and also refill my washer fluid. After the wash I noticed that the washer fluid was flowing slower than usual and had a thick oily consistency. I told one of the workers and they said their manager would look at it. Then come yesterday I run my wipers and I’m blinded as my windshield gets covered with an oily substance. I go back again and tell them this time their washer fluid must I’ve been switched out for tire shine. It took me 3 tries as well as mentioning I work at a carwash for them to check. They switched out the washer fluid for tire shine. I had to flush out my washer system and it took an hour. If you’ve used their washer fluid in the last week get your tank cleaned out before it goes into the pump. I don’t normally complain about this but tire shine is a very thick oil and it’s very difficult to get off of your car. Another issue is the wash does not clean your car very well. Their wraps, which are the brushes that touch the sides of your vehicle, are extremely off-balance and swing back-and-forth rapidly. The kind of come on and off of your car very hard which is kind of unsettling. Again, I work at a car wash, and I know what the wraps should look like and they should not sway back-and-forth the way they do here. However, other Rocket sites I’ve been to are much more modern, look nicer, and clean your car better. I recommend staying away from this one. I will add a video of what their wraps look like soon.
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August 2023 by Lan Ki
the worst customer service I've ever experiencedit is 2023. Everything is supposed to be click away. what is the point of holding the paying client on the line for more than 40 minutes? the wash itself is below average and you have do drive through multiple washes to actually clean the stains.
