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“Shout out to the manager she did her thang and woorking alone , handled me and so many cusomters at the same time and got it alll done. She needs a raise for sure. Didnt get her name ( she had long lussicous hair) because i was in a rush will forshure be comming back heere. Fo my phone need??????”
“The sales reps at the Bellevue store are very customer oriented. They are all very personable and great each customer. They listen to your needs then work to get customer satisfaction. Lindsy went above and beyond in her customer service as she always does. I would, and have recommended U.S. Cellular and especially this store many times over. We have been satisifed USC customers for the past 20+years!”
“Not a paid review I swear. But with their perks they have for customers , blunt, honest workers they have, i regret not using this service sooner. They didn’t try to lie and up charge me anything. With my trade in i got more than what i was expecting & they didn't even tell me.i have never been with a service provider who has so many perks. With their AA service i can NOT tell you how much they’ve helped me out ( being broke not affording insurance). Im writing this from me being stranded and being thankful for the AA they provided as my tires were slashed. They EARNED a customer for life, ill tell ya that. Most honest workers i’ve met that take pride in what they do. This sounds like a fake review but i promise, this company has helped me out so much already. Im month 2 in it, but so far everything has been hands down amazing. Will revise if changed.”
“Skye and the general manager were freaking awesome !!!! It was skyes first shift and you wouldn't even known it ! I needed internet and internet fast and these 2 ladies delivered and made my bad day a little better.”
“I stopped in to this store because i had been having problems for the past 24 hours after an outage. I was extremely satisfied with my visit. My representative, Trace, was very helpful when i stopped in. He also told me the pros and cons about the Cox Mobile. Would recommend”
“Loved it!!! My tattoo turned out really great and the service was great. I was really nervous because first tattoo and all, just having lil chats here and there along with stories and then laughter, I was really calm. Highly suggest Twisted Logic😔
“The guy who helped me wasn’t wearing a name tag so not sure who to give credit to, but I’d been putting off the trip for weeks because I’d been dreading it. I was so pleasantly surprised! He didn’t try to upsell me anything, helped me get exactly what I asked for, and was very clear about the pricing. The store didn’t have the phone I wanted in stock, but he easily ordered it online for me, to be shipped to my house. I had a great, easy experience and will definitely come back to this store specifically whenever I need anything!”
“The staff was friendly (I worked with Erik, then Daniel) and very helpful. Took a while to get everything done but it wasn’t terrible. Not a ton of phone case options but I liked several of the different ones they did have. Hopefully I don’t need to go back any time soon, but if I do I wouldn’t dread going back there.”
“Best experience ever!! Jacob was absolutely amazing! We switched our 7 phones and apple watch and ipads over from Verizon. He was so patient and kind and took the time to answer all of our questions. I never felt rushed or pressured into anything. He was able to save us so much money. Because of how well he worked with us, we decided to go with T mobile internet as well.I have been wanting to change places and I know I made the right decision. Never looking back and I’m referring everyone I know here.”
“My husband needed to cancel the phone service of a family member who died and was not having luck doing it through the phone. He went into the US Cellular shop and Jasen Withuhn stepped up to help him through this process, which took about 15 minutes on the phone. He went out of his way to help - way above and beyond his regular duties. You are lucky to have him as an employee. Thank you Jasen.”
“Excellent personalized attention from the employees of this location and help the customer with suggestions for better options in the service offered by this cable company”
“Visited this location today to transfer a few lines. Special thanks to Carlos for helping us out and answering all of our questions. He was very patient and understanding. Both employees that were working there were very attentive with customers coming in. If you need assistance with your service I would highly recommend coming here.”
10AM - 8PM
3423 L St, Omaha
Internet Service Providers
“Yesterday I got the best experience with T-Mobile personal. They did a great job yesterday to fix up on my phone lines and connect one of my professional iPod I need for work thank you guys for the best work you guys done”
“The employees at this location were patient and helpful. Although they couldn't solve my particular issue, they explained why and directed me to where I needed to go for a resolution. Please, go train the female employees at the Towne Center Parkway location in Papillon. That's where I went first and they were rude, condescending and unhelpful.”
“I love this location, joined the us cellular family here. They are very welcoming and understanding of their services. Got me on a great plan and got me the new S24 ultra with ease. They transferred all my info from my old phone and provider. Heather the agent that helped me, even told me about the zfold and flip and how bad they are. I wanted the 24 anyway I had a 22 ultra so its a heck of a upgrade. Happy to be apart of US Cellular.”
“I changed to Centurylink. Did not like the service. I switched back to Cox for better service. I’m happy now. Only took me a few minutes to change everything over. The Customer Service is awesome too!”
“I went in to the store this morning with a red screen expecting to have to buy a new phone. I talked to Aaron and he wasn't sure if this was something he could fix. after he did a reset, not a factory reset, that kept everything except some of my settings, and it was fixed!! He did an amazing job and only took 10 minutes in the store. Thanks Aaron!”
“Too busy before lunch we had to wait an hour But my boss had lost his flip phone. So we ended up waiting for it to charge a bit. And I talked to them about my phone and plan And service and I am probably going to end up switching to Verizon. When I went to kansas to watch the eclipse I had no service outside of omaha and in two towns with team mobile ?”
“We walked in, added ourselves to the waitlist, and sat down to wait out our time. We had to wait close to 20 minutes to talk with a customer associate. Adam was very friendly and answered all of our questions. He took care of our needs for switching from our other cell provider. Everything took close to two hours, but we were pleased with all that needed to be done. The store was clean and nicely arranged to see what products they offer. Their women's bathroom was stocked and clean as well.”
“Juan at 90th street store in Omaha, Nebraska WAS OVER THE TOP AWESOME!!He took time to see what my need were. He also took time to check out if there were any promotions.He even took time to " Ready"my new items for me!!!???This young man has a very good knowledge of Customer Care!!!In this 21st century, many businesses have lost the art of dealing with customers with compassion instead of hate, because they have to work!Juan went above and BEYOND, what I'm sure his actual duties are!Every time I go into THIS particular store, it's always a new manager and new employees.You never know what you're walking into, however, the last 3 Managers that I had contact with, were similar to Juan. I wished they could just stay at that store! I'm just hoping they were promoted, as they were all great.Juan had super respect, was very kind and considerate and wanted to "Help me" any way he could.Such a genuine person!! I just hope this changing of managers keeps bringing this store, Super Great humanitarians, as I've come a-cross on each one of my visits.Juan greeted me when I came in, even though he was doing something else. As he was working with me (3 hours) people would come in, he'd greet them, tell them how long the wait would be.As I would listen, I would tell him. "It's ok with me, if you want to help others, not a problem with me. He said no, I said yes again?, then while something was loading or he was doing my stuff on the small pad,(he was entering some of my new products in ) awaiting that thing for approval,he would help whoever was waiting. He is just an amazing helpful, courteous young man!!I think he felt bad, I had to be there so long, however, was not his fault.Part of it was I had a lot to download, I think he wanted to help me, as he could see the crippling of my hands.That pad he enters products in, takes FOREVER to verify your stuff!!Then, if it's wrong or wouldn't take an item, they have to start ALL OVER!!! I've seen customers get very angry awaiting that little pad to come up with a yes or no!!Kind of ridiculous, for customers to have to wait soooo long.If it was just up to the tech helping you, you'd be out in 45-60 min!3,4,5, hours.. well that's too long. Please pass along to your "Technicians" who process on the other side, of that little pad, to figure out a better system so your employees don't have to take customer backlash because they've spent HOURS in your stores.(21st Century Technology People)I don't know how many times Juan Apologized for it taking so long!!( wished you could find a better way)Anyway. Thanks for asking my opinion.I was going to write a review, but I was waiting until my 3 AirTags came in ( that store was out, have to wait a week or more??♀️) to complete my review.Juan was/is Da'bomb??????Thanks for asking,A Satisfied CustomerCari Jo Nelsen”
“I went in to the store this morning with a red screen expecting to have to buy a new phone. I talked to Aaron and he wasn't sure if this was something he could fix. after he did a reset, not a factory reset, that kept everything except some of my settings, and it was fixed!! He did an amazing job and only took 10 minutes in the store. Thanks Aaron!”
10AM - 7PM
3427 L St, Omaha
Internet Service Providers
“I went to cancel my subscriptionBecause I was having issues with the InternetThat I thought was cancelled through the Cox virtual sessionBut it didn't happenSo I decided to go in personThis time the person who helped me was very helpful”
“Great store customer service. They were all helpful and professional. They made it so easy to get our internet set up. Our house had coax cords that had been cut when we moved in so we had to have a technician come out. Within just a couple days they were able to fit us in. Jamelle came out and worked hard to troubleshoot our problem. He was professional and kind and got us up and running. Thank you!”
“Love the staff here. They're practically family to me because of how friendly they are. Leia and Celeste absolutely deserve raises for consistently going above and beyond”
“I was in terrible distress about having my phone stolen. Nick put me at ease, and worked tirelessly to make sure I was able to save HUNDREDS of dollars. He was completely customer service oriented to meet my needs. I will continue to come to this store and wait for Nick. Thank you!”
“Collin was very helpful during our trip to Verizon. We had some difficult times with passwords and setting up a new phone. He was patient, understanding and knowledgeable.”
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“Cory Wilkens was amazing to work with and allowed my experience to be easy and smooth which was very appreciated! Cory was unbelievable and an excellent example of great customer service!”