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October 2023 by Danielle P.
One pharmacist. Got there at 6 and was told it would take 20 minutes because he is busy. Hour and half later and while in line that he saw me and proceeded to help the drive through, a phone call, and a vaccine before finally coming back to me and telling me he had it done. It was packaged and ready and yet he never called for me. Very unhappy.
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October 2023 by Amy Stoller
CVS is always very helpful and so very nice at this store. Thank you for your beautiful smiles and compassion.
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October 2023 by S L
Best experience by far I have experienced since 2021. Things changed in this day and age with businesses struggling to staff their business.I went through the drive through today 9/25 about 7:30 pm. About 8 cars before me. I waited on line.When I got to the window the pharmacist was patient & kind. After dealing with a long line of cars, she just amazed me with her outstanding customer service.Thank you.I highly recommend this pharmacy. The cashier's inside is nice as well.Your one lucky CVS having amazing employees. Rare and hard to find and CVS La Vista has probably all of them lol.Thanks La Vista CVS.You are appreciated ?
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April 2023 by Robin Burgoon
I highly recommend going to any pharmacy other than this one. The staff, including the pharmacist are not helpful in any way what so ever. They are rude and unorganized. Month after month it’s a minimum of 3 visits to the actual store to get a prescription refilled. The automated system is useless the phone just rings and rings. It’s been nothing but a hassle they even make it difficult to switch to another pharmacy. WORST EXPERIENCE EVER!!!
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April 2023 by Google user
I highly recommend going to any pharmacy other than this one. The staff, including the pharmacist are not helpful in any way what so ever. They are rude and unorganized. Month after month it’s a minimum of 3 visits to the actual store to get a prescription refilled. The automated system is useless the phone just rings and rings. It’s been nothing but a hassle they even make it difficult to switch to another pharmacy. WORST EXPERIENCE EVER!!!
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March 2023 by Lesley M.
I had to visit this location on Thanksgiving Day to pick up my son's antibiotics. The pharmacists assisted me within a couple of minutes waiting. She was very friendly and answered my few questions. I walked around and grabbed a few items while waiting for the prescription. The shelves were stocked, and I found a few random stocking stuffers while isle walking. His prescription was ready to go about 10 minutes later.
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March 2023 by T O.
Would give zero stars if I could. I pull up to the window. Give the pharmacist the cost of the prescription. Says hold on I will get it. Comes back 2 minutes later and says sorry we are closing you will have to come back in 4 hours when we reopen (this is at 9am). Then closes the window on me and walks away! Without giving me my prescription. WOW avoid this place at all cost.
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December 2022 by Echo Plex
Usually leave feeling belittled and confused. Most of the staff is demeaning and seems like being a customer at this location is a hassle to them. If not for a few educated staff my coupons would never be honored due to incompetence or lack of motivation to help. I usually don’t leave reviews but it’s such a frustrating experience month after month
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October 2022 by Keith Alllmeroth
Consistently long lines and under staffed. The staff that is there looks burned out and like they'd rather be antebellum anywhere else. The environment is indicative of poor management. My family will drive twice the distance to change pharmacies. It has been like this for months with no change. This is truly the worst CVS in the Omaha area and I don't see it being better any time soon.
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October 2022 by Lady Ti
Update: The drive-thru was closed. The line inside for just the pharmacy was over nine people long. It took over 45 mins to get my meds.Update: I now believe that this pharmacy is trying to kill my mother. Last was withholding some meds. Now they gave double the dosage in a pill. I am glad I caught it before an overdose.Update: they tried to accuse me of lying about the amount of medication I received. They shorted me 2 whole months! They have cameras to check!!! It took forever to reach a human to help and they tried to dismiss me.Update: spent 45 mins in the drive thru with two cars ahead of me.DOUBLE CHECK EVERY MEDICATION!Latest issue: filled wrong type of glucose sensor. I called to confirm as we had issues in the past. Yup. They did it again. I asked for the correct sensor to be filled in 30 mins. They said sure-no problem. They called 15 mins later to say it was out of stock. I said I already had a driver on the way. They refused to give the one med in stock to the driver, my dad saying they had talked to his WIFE. Kinda impossible.Their prices are outrageous. go to bakers they have a Kroger discount program and use goodrx gold. We saved thousands this year.
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August 2022 by Jerry W.
CVS pharmacy at 84th and Harrison in LaVista NE has really gone down hill in their customer service. I have been going there for at least 15 years. My work has them as the preferred provider for prescription drug plan. I take 7 different drugs each day. I am enrolled in the automatic refill option plan for all of them and each one is set up for a 3 month supply each time they are refilled. Up until about 2 years ago everything was working pretty well. However in the past 4 to 6 months things have gone from not good to absolutely terrible. For some reason none of my meds are being refilled automatically. Yesterday I noticed that I was get very low on a couple of them so I called the number on the bottle and went through the motions as the phone computer system asked for the info off of the bottles. The first problem was when the computer came back and said that it would be ready for pickup on March 18th 2021. Yesterday was August 25th, 2022. How can I pick up something that is over a year in the past. The computer asks if I needed it sooner than that. I said yes. The computer then said that it would be ready tomorrow August 26th 2022 b y 1:00 P.M. I responded ok. When I went to pick it up after 6:00 P.M. only one of them was ready. I was told by the clerk that it would be in and ready for pick up on Monday August 29th, 2022. I told them about the phone system giving a ready date that was over a year in the past. And it was liked no big deal. They know about it; but do not know why it does that. HELLO CVS DOES NOT a large portion of your business come in via the phone? I would think you would be getting that fixed like last week!!I am enrolled in the CVS text information to let me know the status of my refills.; BUT THEY DID NOT TEXT ME THAT THEY COULD NOT REFILL ONE OF THEM. So when I got home, I rechecked my supply of the one that they did not refill. And I have only enough until tomorrow night, Saturday August, 27th 2022. So I asked my life partner, Amy to call and see if they could fill it from anther location. She called and got the computer phone system again she had to go through the system by either say yes or no or to press a certain number on the phone keypad. We got locked into a never-ending phone loop was on hold for over 30 minutes. There is not an escape feature to reach a live person. I finally called a different CVS, the one in Bellevue. But we were told that they could not help us as the prescription was in what they called "LOCKED DOWN" so that they could not even look at it to see what it was. Is that not the reason companies have more then one location in large metro areas, so it if one location is out you can get it filled at another location So it looks like I will now have to re-shop all of these meds out at other pharmacies. I did not get a text for when they were out and could not fill it. For some unknown reason even though they say I am set up on auto refill it is not working. They cannot tell why these things are happening and they are not even saying they are sorry!!
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August 2022 by Brie F.
If I could give this place negative stars I would. The absolute worst pharmacy I have ever dealt with. The customer service is non existent, I can never reach a pharmacist on the phone to answer questions, their service in drive thru always takes at least 20-30 mins. After tonight I will be switching to Walgreens. I called and the person at the front told me there's one person in the pharmacy and he's "super busy" I can put you back in the queue to talk with him.... No apology, no is there anything I can do to help, just it is what it is. I've already waited 30 mins and that's all the help I received. Do not use this pharmacy!
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March 2022 by Heidi L.
Literally the slowest service I've ever received. Had an appointment at 6, was instructed to get here 15 minutes early and wasn't seen until 6:30. There's a reason why there's appointment times.
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February 2022 by Jase G
I'm not sure why this location went from a 2 to a 4.5 star. Most previous reviews are gone. Be very careful at this location. The pharmacy techs are absolutely incompetent and unprofessional, and they are proud of it.
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January 2022 by Shauna Benjamin-Brice
The guy at the pharmacy drive through was rude about me arriving early for an appointment when there was no one else in line. Hard pass. Cancelled the appointment and rescheduled with Walgreens.