March 2020 by Amanda Robidoux
Horrible experience, the adjuster Jeff in Lincoln or Omaha Nebraska was horrible to deal with. My car brand new 2020 Kia Telluride got hit by a client that used Columbia insurance and the adjuster made me feel like I was the one who did something wrong, calling me a liar, making me jump through hoops to do things, nor did he ever even come look at the damage to my vehicle, then only wrote the check for $1000 when my damage was a round$1780. In the end there was more damage ending up to $3200 or $3400. He would not offer a rental car equivalent to what I drive currently and when we asked to get a equivalent car he said that his boss who would not talk to us or the agent who sold the insurance said he didn’t want to pay an extra $20 a day for a car equivalent. We had a 7 passenger suv and they only approved a 5 passenger car.... Worst experience ever!! For anyone who is needing insurance use a company people have heard of not this joke of an insurance company!! Jeff, you sir were horrible to deal with!!
