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December 2023 by nancy p
Great service. Professional and good communication regarding repairs and costs. Will be going back
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December 2023 by Nancy P.
Sean was great. Good service and communication prior to having things repaired with updates along the way. Will be returning when service is needed
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November 2023 by LO
My family had a wonderful experience purchasing a car at Baxter Volkswagen! Luke Andrews was extremely knowledgeable, patient, and dedicated to top notch customer service. This purchase was my teenage daughter's first car - and Luke made sure the purchase experience was fun, safe, simple, and special. We highly recommend Baxter VW and Luke!THANKS,Lindsay Odvody and Charlotte Murray
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November 2023 by Linda Lockard
I recently purchased a certified pre-owned 2021 VW Atlas V6 from the La Vista Baxter dealership, and I can't express enough how exceptional my experience was, thanks to Jose Rodriguez.Jose went above and beyond to ensure we found the perfect SUV. From identifying the right vehicle in the inventory based on our preferences to placing a hold on it and managing the entire process of having it serviced, and transferred to our closest dealership. Jose's commitment to customer satisfaction was evident at every step.The dealership's upfront pricing and a seamless loan process through VW Credit made the financial aspect straightforward and stress-free. Jose's attention to detail extended beyond the sale; he took care of little issues like wiping the previous owner's cell phone profile and patiently guiding us through the computer's interface.What impressed me the most was how effortlessly the entire process unfolded. We shared our preferences with Jose, and he seemed to effortlessly fill in the blanks, making the law of attraction play out beautifully. It truly felt like magic watching our dream SUV become a reality.I highly recommend Baxter dealership and especially Jose for anyone in search of not just a car, but a delightful and stress-free car-buying experience. Thank you, Jose, for going above and beyond!
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November 2023 by Elijah Rischling
I dropped my car off first thing in the morning and was told that the brake pads and rotors would be completed before the end of the day. By the time it was an hour before they close, I hadn’t heard anything and decided to call. They told me that they couldn’t get to my car today. They never even considered to call me and tell me that. I told them when I called and scheduled the appointment and when I dropped it off that I had to have my car by the end of the day. They confirmed that it would be completed. Since they didn’t do their job and get my car done, they had to give me a loaner. They then proceeded to charge me $50 upfront and told me that I had to bring the car back at the same fuel level or I’d be charged for gas. This is after they told me that they’d bring my car to me at work to swap them out.The staff was very friendly and professional. Baxter made a mistake and made it right. The value shown is very appreciated.
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November 2023 by Rachel Jean
My husband and I had been on the hunt for a mid size SUV to replace our 2011 Buick Enclave. After multiple dealerships and numerous test drives we were lucky enough to enough find a few models to select from at Baxter Volkswagen. Between Ron Huff and Jason Gutierrez we were able to find what we feel works great for our family at a great price. Jason helped us close the deal and everything was open and straight forward. There were no hidden fees and options were clearly explained as options. We left the lot with this beauty after a few hours. We would recommend either Ron or Jason to anyone in the market for their next vehicle!
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October 2023 by Sam A.
Title: "Deceptive Pricing, Unreliable Quotes"My cash-strapped son sought a Jetta battery replacement at Baxter VW. Despite receiving one price over the phone, the actual cost upon arrival was considerably higher. This deceptive pricing practice is regrettably common in the auto service industry. It's disheartening that businesses choose such tactics over transparent and honest dealings with customers. A disappointing experience, and a reminder to be cautious when dealing with Baxter VW.
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September 2023 by Georgie Scurfield
The Service that I received was very good. I was given a loaner vehicle and everyone was polite and helpful. I am just very disappointed that the car needed a new clutch after 21,128 miles - because I only drove the last 10,000 of those. I have driven a shift for 50 years and never wore out a clutch that fast. This was going to be my best and last car. It does not feel reliable now, so I am more uncomfortable about driving it, and wary about buying another used car from Baxter. Having driven VW bugs for so many years - I just want a sweet little reliable bug again - and I am still grieving my last one.
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September 2023 by Amanda Jones
John made car buying easy! Actually, all the employees we worked with. There was no pressure, we had transparent conversations, and clear communication. They were there for me for every step and made me feel comfortable. John made us feel like the best of friends and think he is absolutely amazing to work with!
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September 2023 by Cassandra P
Great communication with the customer! No hesitation on a loaner vehicle! Warranty work done in a timely manner with the customer remaining aware of what was happening. Great explanation on pick up of what was wrong. Overall wonderful service and customer service by the service department and our sales rep, Samuel! Thank you so much!
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September 2023 by Monte Jung
Thank you, Jake Glessmann, Brett, and Jason, for helping us with the purchase of our new but slightly used 2021 Ford Ranger Tremor. My wife and I truly appreciate the attention that we received. Jake did a great job taking us out on a test drive, explaining everything from certain functions to how the pricing works. During our initial visit, we noticed a couple of things about the vehicle and the staff said that they would take care of them. Upon purchase, we did not find any gotcha's or surprises and again appreciate the care and attention that we were given. Thank you!!!
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September 2023 by Mike Musil
The entire staff is friendly and helpful. The salesperson who helped me purchase the vehicle, Jason Gutierrez, is amazing. He didn't put a pressure hold on me, but he stayed with me until I decided I would get the car. He knows the products well, and can show you around the vehicle like a pro.As we went through the finalizing g process, he maintained professionalism with me and the sales manager, and frequently during the process, a sales manager would return with Jason to check how the process was going.This is my first Volkswagen and first time at a Baxter store, and I'm impressed and would definitely return to buy cars in the future.
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September 2023 by Daniel Pineda
Jose Rodriguez is amazing! He asked all the right questions and took the time to find out what I was looking for in a car. He showed me multiple options, was thoughtful and allowed me to feel comfortable. I was able to drive the car around for a period of time and really made sure it was the car I wanted before locking me into a major purchase. Jose is phenomenal. Highly recommend him for your next visit.
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September 2023 by Elizabeth Harris
Jason was the key to making our car buying experience excellent. He let us lead the whole process, I never felt pressured to look at anything we weren't interested in or that he was upselling me. The whole process was quick and easy and I am very happy with my purchase.
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July 2023 by Lindsey Modlin
All around great experience. I contacted Jason Gutierrez online since I live out of town. He went over everything I needed to know and sent me pictures of the vehicle before driving to Omaha. He had the vehicle ready to go when we arrived to test drive and took care of us the whole time we were there. Nice not having to deal with multiple people. He was very upfront with everything, so we knew exactly what we were getting. If your looking to get a new vehicle, he is your guy!!
