JCPenney is a large retailer offering a wide selection of apparel, home furnishings, and beauty products. The store is generally described as neat, tidy, well-stocked, and nice, with good selection and loaded clearance racks. Many employees are noted as friendly, great, and helpful, answering questions to provide good value. However, customer service experiences vary; sometimes there are not enough people at checkout, service can be lacking, and a cashier appeared unhappy. The store's bathroom has been criticized for being messy and smelling awful. Despite some limitations in specific departments like big and tall, customers report being impressed, finding items easily, and having a very good time, with plans to return.
