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October 2023 by peggy hageman
I have been and was a customer of First Interstate Bank when they were still great western for over 15 years. I had a few problems with great western but they were always courteous. But not First Interstate any way they can hold onto your money or take it they do. So after the first of November and I get a chance to change my direct deposits I will no longer do business with them I highly recommend shopping around and putting this institution in its proper place. Yes I did lose it when I know I had money in there and got three different stories on why I couldn't have it all or why and they didn't handle that. Not very nice ladies hope to see learning some matters soon then maybe customers wouldn't be rude and it upsets me when I am so sorry for my part. You are one business that I will tell everyone to avoid for all reasons . YOU HAVE A NICE DAY
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July 2022 by Brett C
Terrible customer service. Had some possible fraudulent activity on my card in late may/early june so GWB/FIB cancelled my card. No problem right? I'll have a new card in a couple days, right? Nope. After they cancelled the card they told me new cards won't be mailed out till mid june to early july. Called my local branch (which is now 1 location, used to be 2) to get a temporary card but none were available and was told my new card won't arrive until the end of july. What a pain. No card, limited access to a branch to get cash, I have to borrow my wifes card just to get gas. I'd love to dump FIB. Great way to welcome new customers FIB.Branch location: Holdrege, NE 68949
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June 2022 by Nick
Terrible bank. Terrible service. The worst mobile banking. They are the worst do not open a bank account with them. The bank looks like a run down check cash and go. They are zero help.
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May 2022 by Idara Gibson
Am done with great western bank or first interstate. How do you not post ones transactions for like 4 days straight. Its online banking which is suppose to be easy but its the worst thing ever. I have zero idea how much I have in my account because for 5 days now my transaction details have not been updated Also I have been on hold with your 855 number 2 days in a row. Multiple calls each day...
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May 2021 by Joseph “Lian Hua” Hopkins
Top shelf serviceBest in the entire banking industry bar noneTreat you like your friendsHave never seen anyone in a moment quite like the staff that provide the kind of work care and support you expect in a way that they always make your life better and easier day to dayKeep it up everyoneLove everything about this bankKearney Nebraska Great Western BankWill be my bank for life
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February 2021 by Justin Dannenberg
My experiences at Great Western Bank have always been good. My favorite teller is Annalise. She is always friendly, helpful, and has a big smile on her face. I appreciate that she always goes the extra mile. I highly recommend Great Western.
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December 2020 by Joseph Hopkins
Top shelf serviceBest in the entire banking industry bar noneTreat you like your friendsHave never seen anyone in a moment quite like the staff that provide the kind of work care and support you expect in a way that they always make your life better and easier day to dayKeep it up everyoneLove everything about this bankKearney Nebraska Great Western BankWill be my bank for life
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November 2020 by Kenzie Banzhaf
The tellers have always been extremely pleasant to work with. I cannot however say the same for the bankers whom I’ve had to work with over the last week. I was asked to make 4 trips to the bank and was treated like an inconvenience to their day each time.
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November 2020 by Jill Gomez
Great Western staff has been so friendly, helpful, and patient helping my family. Thank you.
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December 2019 by Kacie Miller
Seems like everytime I turn around they have charged me with some sort of fee. There is no customer relationship at all. I'm moving to a different bank do to their lack of care.
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August 2019 by Lisa Nendza
I went in to put monie in my account from a different account with a card it was declined so I called my card and the monie was gone witch freaked me out a little bit I explained the problem to one of there tellers Dani and she got on the phone and made a few calls and found out it was an eror on the connection she fixed my problem witch got my monie back and saved my anniversary thank you Dani
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April 2019 by Matt Meister
I have used Great Western Bank for the better part of four years now to do my business banking. They are knowledgeable, professional and oriented on helping me increase my financial stability. I highly recommend their work.
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April 2019 by Kyle Sayler
Great Western has great to work with! I have had numberous business loans and accounts with great western. Every time the process was seamless!
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April 2019 by Craig Hamre
My favorite GWB branch! The crew at the downtown Kearney Great Western Bank location is top-notch! Always professional with a personal touch. The branch manager has been a joy to work with as well! I tell all my friends to go to GWB downtown Kearney.
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April 2019 by Robert Fensler
Just seems like there systems dont work very well.
