Furniture and Mattress Direct in Hastings offers a highly positive shopping experience, praised for excellent customer service and helpful staff. Customers highlight staff members like Sue and David, who go above and beyond to assist with choosing the right furniture, answering questions, and ensuring customer satisfaction. One customer shared that Sue took extra time to help find the perfect living room set, and even communicated via text before visiting the store. The team demonstrated flexibility and understanding when a delivery didn't initially fit in the customer's living room, promptly arranging a new delivery with careful measurements, all without extra charges. Delivery staff are commended for their professionalism and efficiency, bringing the furniture exactly as ordered and handling setup and old item removal seamlessly. Customers also appreciate the affordable pricing, especially when purchasing mattresses, with staff helping them find comfortable options within their budgets. Overall, Furniture and Mattress Direct is recognized for its friendly, attentive service, quality products, and commitment to customer satisfaction, making it a highly recommended place for furniture needs.
Best costumer service I've had from a company in a long time. A BIG THANK YOU to David Jepson for all he done for us. He went above to make sure we had everything that was needed to help a fellow veteran.
July 2024
Our recliners were just delivered!!! They were exactly what we wanted and needed. The guys that delivered them did a wonderful job!!! Thank You Furniture Direct!!!! I would recommend Furniture Direct to anyone!!!! Thanks again!!!!
June 2024
Well, organized and knowledgeable Delivery was on time and set up went quickly
