-
January 2024 by Steve
This has got to be the worst of all U-Haul locations I’ve ever experienced. They should remove propane from their business model completely as this is probably the 30th time I’ve been there and been refused propane due to lack of employees, qualifications or propane altogether. just remove it from your business model. It’s ridiculous to continually say that you have a service, and then not provide it.
-
December 2023 by Seth Meyers
Came to this UHaul location here to get a propane bottle refilled.Need to fix "push button for help". It does not work but employees were very kind and friendly for a Friday night at 7:40.I needed to get gas in one of the 30 gallon tanks for the travel trailer. Employee struggled a bit to get the math right an got my bottle a little over half full.I'm grateful for the great service and I wasn't overcharged or anything like that, as a matter of fact I was impressed the employee checked my tank for the last inspection date and did not just fill it "under pressure".Propane here is substantially cheaper than the local Ace Hardware so it was worth my time, regardless. I would give a 5 star review when you guys get that service button fixed. Thanks!
-
August 2023 by Frank Bristol
Awesome Uhaul location! I have rented Uhaul trailers all over the USA and this location has a great stock of equipment, friendly employees and super fast service! Benjamin behind the desk is amazing! Thank you.
-
May 2023 by Andrew
We reserved a Uhaul and when the time came they did not have our reservation and had to drive over 2 hours for the truck they gave us as a replacement.
-
April 2023 by David
I like everything about the U-Haul on Locust Street in Grand Island. Benjamin, the manager is so friendly and helpful. Also his mechanics. They keep a nice clean shop which I always take as an indicator of how good the business is. In this case it’s accurate. They installed a trailer hitch for me. When I later encountered a small problem, they were very quick to correct it. I highly recommend you do business here. It’s a good outfit. David Purkerson.
-
April 2023 by Jadyn Sitorius
I can't remember his name, but we were helped by a man with blue/purple hair and he was so incredibly kind and helpful. You can tell he really values his customers and makes you feel appreciated!
-
February 2023 by Ryan Lochridge
My experience was a hassle I put in a reservation for a 20 foot truck 3 weeks befor I had to move. I requested that truck because that was the biggest truck that would find in the location I was moving to to unload it. When I came to pick up the truck I requested the agent stated they couldn't find the truck I wanted due to the holiday weekend mind you I was picking up the truck January 1on Sunday. So they upgraded me to a 28 footer that would not fit so the only other truck they has was a 15 footer to move a 3 bed room house...the agent then said they can get me a 8 by 5 trailer for 10 bucks I said perfect but come to find out cause I towed it with my own pick up it was 45 bucks......get your head in the game uhaul
-
June 2022 by Luis Rodriguez
I made my reservation early this morning and I got the confirmation to pick up the truck at 8am tomorrow morning, I got a text at 3pm today that my truck won’t be ready until 1pm. I called the store and they said they have one I can pick up today and turn it in tomorrow at noon. Doesn’t make any sense, why can’t they give me that same truck tomorrow morning? I do NOT recommend this place. For what I think the truck I rented was given to another person. I called and they transferred me with 5 different agents and they did not solve anything. They told me they couldn’t do anything about it. Do not loose your money with this company. In my opinion they are very corrupt, not responsable and they do not have any ethic. DO NOT LOOSE YOUR MONEY OR TIME WITH THIS COMPANY.
-
August 2021 by chris miller
Friendly, helpful.
-
February 2021 by Bridget
Excellent customer service!! Lena is super friendly and professional. I highly recommend this Uhaul location to anyone needing a truck or storage.
-
September 2020 by Dan Krueger
Very polite and easy to work with.
-
July 2020 by J. K.
Friendly staff, every time I've needed a utility trailer they always had several on hand!
-
November 2019 by shawn nienhueser
Fast, friendly service
-
August 2019 by Blaine Weir
I setup an appointment 10 days out to have a hitch installed and a 4 pin wiring harnesses installed. I received an email confirming my appointment and was told it would be about an hour of work. When I arrive the day of I was informed it would take 2 to 2.5 hours. It's now been over 3 hours and I'm still waiting. This location only had one person working. He had to stop working on my car every time a customer came in to buy moving supplies, to rent or return units or simply had questions about product. THIS LOCATION SUCKS. I will never do business with uhaul again. I could of driven to Lincoln and had this install done faster than this. THINK TWICE BEFORE COMING TO THIS LOCATION.
-
September 2018 by Angel Ginn
This is the best place to get rental n storage
