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October 2024 by Michelle S Coffey
If I could give a 0 rating I would. My husband went in to pay the bill and they refused to take cash. Even though we paid cash about a week ago for our internet, today they refused to take cash. What a bunch of Crap!!! WTH???
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October 2024 by James Kuhn
Will not stay connected for more than 24 hours then have to shutdown and reboot. Been thru 3 routers, supposedly good routers. The minute Allo is available in my neighborhood, I'm gone!
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October 2024 by La Rinda Peterson
SPECTRUM IS HORRIBLE!! DO NOT BUY OR CHANGE PHONES FROM THEM. I RETURNED A PHONE THAT WAD DEFECTIVE, AND SALES WOMAN KEPT IT, THEN TOLD HER BOSS I NEVER TURNED ANYTHING IN. THEN SENT TO COLLECTS IN HUSBANDS NAME, HE HAD NOTHING TO DO WITH IT!!!! CROOKS!!!
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September 2024 by Deb Colburn
Counter help was amazing.
But they disconnected my phone before they gave me the unlock phone code
I went 25 hr without a phone! Grr!
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August 2024 by Noely Galvez Bermudez
It's my company ????
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May 2024 by Elly Valle
If I could give it a - star I would, I had been a spectrum customer for over 3 years until this past Saturday. I went into the store trying to get upgrades for myself and my husband. When we were called a Hispanic rep helped us I think her name is "Tania" not really sure but she had glasses and right off the bat she gave me attitude i told her I wanted to change my address since I just moved, she said no you cannot do that. Also then she told me have you even paid your bill this month we'll I pay on the 21st of the month so i told her yes i paid last months it's still not due... She looked up and down at me asked for my ID I handed her my passport and she said that wasn't a valid ID I told her I have never had an issue with it and she asked me "do you even have a social security" I said yes I do and I put it in the machine... She said I can't help you this ID is not right it's not valid so I asked her if she was having a bad day she just said no because you're giving me wrong information... So then I was like well I gave you all I have my phone # my pin my ID my social idk what else to give you???? So she just said well what do you need then? At that point I was really frustrated... I told her to just give me the codes to transfer my phones over to another company and she said GLADLY ILL DO THAT. So I walked over to tmobile the guys gave me info and I went home and got new phones new service and hopefully people with better customer service!!!! HORRIBLE PERSON TO REPRESENT SPECTRUM I FELT DISCRIMINATED AND WORST OF ALL BY ANOTHER HISPANIC!!! NEVER AGAIN.
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May 2024 by Marco Tulio 1
It would be one of the best stores that offers you high-end paid phones and very good internet services.
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March 2024 by Tracey Poynter
Awesomely fast knowledgeable service and easily canceled our 285.00 monthly service!
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March 2024 by Tracey Poynter Hurley
Awesomely fast knowledgeable service and easily canceled our 285.00 monthly service!
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January 2024 by Angela
A little delayed attention. Very kind attention.
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January 2024 by margarita pfenning
Very good service , great knowledge to get the job done !! Helpful , friendly environment !! Great experience !! If you need a spectrum services and good resuts, Grand Island store it's the best !!! Please avoid lincoln store in 27th.
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January 2024 by Big Boi
Spectrum Mobile is definitely the worst mobile carrier I’ve ever been with. I was with Verizon for 14 years until I got tired of the constant extra charges, I switched to Straight Talk for about a year and absolutely loved their service but for some reason I switched to Spectrum Mobile and regret it daily. They DO NOT have an unlimited plan, the service is extremely slow and half the time doesn’t work. I use my phone for everything since I’m an over the road truck driver. It’s really inconvenient when I try to look up and address or get directions but can’t because my service provider is the worst. Even in 5G areas it’s still extremely slow and half the time doesn’t load. I will definitely be switching back to Straight Talk, at least they actually have an unlimited plan and the service is fast and constant. FYI Spectrum, I really wish I could give less stars but unfortunately 1 is the lowest allowed. You don’t deserve that much.
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December 2023 by Enrique Prado
have been lied to about my speeds for months, as well as getting charged more every month I was ready to switch... now they keep hanging up on me when I want to cancel.. what a joke
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November 2023 by Ivan Maceo
Friendly and very willing to help you choose options.
They do not speak Spanish.
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November 2023 by Paul Hammon
No waiting, got service right away
