-
March 2022 by Brenda B
My husband and I took our truck in for repairs at a local mechanic shop we were told by the owner that the repairs would take 2 days, every time I called to find out if our truck was done I was given a new excuse as what was causing the delay. After 3 weeks of excuses we finally picked up the truck, they said it was done. We noticed right away many items were missing (I have a detailed list) and there was evidence someone had been driving our truck without our consent, the ignition switch had been replaced, which was not an issue and not in the first estimate we agreed to. The work that we expected to be done and was already paid for, was not done, in fact it was worse than before. We paid $3300 to be lied to and ripped off. There is damage to the exterior passenger side that wasn't there before we took it to shop, we had to turn it into our insurance. I believe we deserve a full refund at the very least, so I can get the necessary repairs done elsewhere.
-
October 2021 by Austin Remm
Horrible customer service! Overpriced, and the problem wasn't fixed, what a joke. Don't waste your money, go somewhere else that can do the job right.
-
August 2021 by Dawn Pinkal
Took 2 weeks before they could give a dinostic. Over priced just for a dinostic. Never again!!!!
-
May 2021 by Colin T.
Vince and his crew are stand up folks. I was stranded while traveling through Grand Island, and Personal Auto was the only place that would look at my issue. They worked until 9:00 PM to get me fixed up and back on the road. No worries here, they will take great care of you.
-
February 2021 by Paul C.
Vince is great and the service was excellent. They went out of their way to solve my issues. It was my first time using them but it won't be my last.
-
July 2020 by denis suljic
Bad service and rude
-
June 2020 by Susan O.
This was the best job, the best people, and the best company I've ever worked with. Not only that, but since we are new to the area, Vince could help us with getting the right people for everything we needed done! I'll never go anywhere else!
-
September 2019 by Becca Crew
Vince and his staff are awesome! Called them on my trip out to Colorado to see if they could take a look at my camper that had a shake in the front end. They said yes bring it in and we will look at it right away! They found the tire problem and got a tire ordered in (odd tire size) and put on the next morning. When coming back in to get my tire put on my check engine light came on and they took a look at that right away also. Being a older RV it was tough to find parts but they got them in quickly and he even came in on a day they were closed to put the part on to get me on the road as quickly as possible! He even hooked my camper up to Electric out back of his shop and let me crash there for the night. Stand up guy and business!
-
July 2019 by Erin Morrissey-Koenig
Vince has taken the opportunity to show us a great kindness during a very difficult time. His service and the above and beyond attitude has exemplified the love of Christ. If you are looking for a company with integrity whom you can trust to be honest and reasonable this is the place to be! Thank you again, Vince, and we will continue to pray for you and your family as you continue your own journey of health healing!
-
July 2019 by Mackenzie Eller
Very friendly and helpful staff. Went out of their way to help me when my car broke down and I was out of town. Would definitely recommend them to anyone in the Grand Island area.
-
November 2018 by Sherri B.
This is one place I would never take my car again. If you don't know anything about auto repairs, prepare to get screwed out of both time & money. One star was as low as I could go or they'd get none
-
June 2018 by Joshua Larson
Vince and his crew went above and beyond to get me back on the road fast. And they did it at a very reasonable price. They explained what was wrong and what would need to be done in the future. They were very transparent about the cost of the repair.
-
March 2018 by Sammy L.
brought car in for a water pump. They said they would fix it that day, four days later the car was done. Come to find out they silicon caulked the elbows. These parts should of been replaced and should never have been caulked. Almost lead to a major issue. Lucky for me a buddy was looking over the car a few weeks later and caught the problem. I had to take it to a different mechanic to get it fixed right. The worst issue with them not fixing it right is, I discussed the need to replace these elbows with Daniel at the front counter in length. I left thinking the job would be done and done right. They handed back my car, charged me for it, and pretty much didn't fix everything they said they would fix. I now know of three others who have had bad service here. Three strikes and they are out. I will never take anything to them again nor will I recommend them to anyone again.
-
February 2017 by James Stack
Terrible service.
