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November 2023 by Danielle Sterling
Kia of grand island is lacking in many ways, not only do they talk down to you if you’re a woman but they will refuse to help you when all you’re asking for is simple information that Kia brags about on their opening statement on the phone message. I want to end my lease- needing information on that I went in for help. I was not helped for over 30 minutes & then I was given massive attitude. The manager will not help either. This is a good ol boys clubs, many women in town share this sentiment.
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October 2023 by Mark Schwab
I dropped my wife's sorento off over 2 weeks ago. I call almost every day trying to get an update. It's in for the dreaded rod bearing motor issue. Another local mechanic found metal in the motor so I brought it in for the warranty replacement. The service manager at KIA of Grand island told me sometimes KIA only covers a partial replacement and that they haven't looked at it yet. SCAM alert. They're trying to get paid under warranty and by the customer. I was going to wait to post this because my vehicle is still there, but this has been going on too long.
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August 2023 by Brenda Elley
******PLEASE SEE UPDATE BELOW******I am EXTREMELY Disappointed in the Service Department/Parts Department - or Lack there of........I've attempted twice already to get an appointment to take care what is now Two Recalls........They don't work on Saturday so for those not residing in Grand Island - **Keep this in Mind** My first attempt was through the Kia App that advised me of the Recall. I submitted a request from the App for the Service Department to contact me. Needless to say - I was never contacted. This last time I made an appointment myself, after having to take vacation hours from my employer. My appointment was set for this Friday. Thankfully I called today to be sure they had all the parts needed for Both of the Recalls. Of course they do not have the parts on hand and are days away from having them.......thus again, I'll need to reschedule once again. Again - I'm Extremely Disappointed. If only getting service work done was as easy as purchasing the car to begin with..............ZERO Stars for the Service Department.*****UPDATE*****With the Assistance and Follow-Through from Dan, Steve, and Glenn - I'm EXTREMELY HAPPY TO UPDATE THIS POST WITH ALL 5 STARS.What had escalated into A Big Disappointment with the Service Department - has been COMPLETELY MADE RIGHT!!!Thankfully - I'm Back to Being a VERY SATISFIED KIA of GRAND ISLAND Customer!
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August 2023 by Jeanie Shimmin
We did not have a good experience here. The staff were not friendly. We appeared to be disturbing them. They did not want to give us a good trade in for the 2023 kia we purchased and hated. H&H Kia in Omaha did much better and were very good to work with. We will avoid Anderson at all cost!
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September 2022 by Christine Cookson
I absolutely believe Christian Gappa is the best salesman you have. He is the biggest reason I returned to the dealership. Keep him on your payroll!!! Thanks christine
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September 2022 by Angela Roller
Bradley was very helpful and explained things I didn’t know about the Seltos. I have no complaints, and am happy with everything!!
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August 2022 by Danny Rendon
The workers at Anderson Ford are extremely helpful. They got my car fixed and continue to provide excellent service. Forgot to mention how nice they are. Very willing to help in whatever way possible
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August 2022 by Clyde Hermann
My wife and i needed to replace our current vehicle and Jacob and the staff at Anderson Auto Group went out of their way to find what we needed and complete the transaction quickly. I would definitely shop at Anderson Auto Group again.
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August 2022 by Kyle Cornwell
Had outstanding service, answered every question we had and went beyond a normal car buying experience! Proud and blessed
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July 2022 by Samantha Orman
I have always had amazing service here. The work on my car is completed in a timely manner, and any additional service they recommend is explained clearly. They provide a courtesy shuttle so you don’t have to wait, and if you choose to wait, they have coffee on hand.
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July 2022 by Gerri Brown
Asked for new wiper blades and car washed. I got in car at 3 pm and checked my receipt . No wipers were on invoice. I had to call and Javier said they did not have any in stock, would have been totally fine had I been notified/told they had to order some. I had to call to find out about wiper status. Then asked about car not being washed, it was blamed on person bringing my car back to me. Passing on blame not cool, take responsibility and follow through with top customer service even if there were problems, chance to make not happy customer to an understanding customer.
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July 2022 by Gail L
Wonderful service they were fast, friendly, and efficient! My experience with the staff from the sales man to the service tech have been great. So glad I bought my car from you
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June 2022 by Cathie Cure
It is very easy to schedule an appointment online. The staff is very courteous. Having a shuttle ride is very helpful. Anderson’s keeps frequent communication.
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May 2022 by Jerri Ruiz
From start to finish Anderson Ford checked every box!Stephanie made my appointment ensuring the warranty issue could be completed on a Saturday.Javier checked me in rapidly. There was more than one recall and they fixed both so I wouldn't have to make a second trip.The techs Ben and Scott servicing my car displayed an ultimate positive attitude even after going past closing because the update took longer than expected.I highly recommend Anderson Ford of GI to anyone looking for great customer service!
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May 2022 by Dallas Schroeder
The service department was unfriendly, didn't do what I told them to do, ordered the wrong parts, make wrong diagnosis of problems. When I live 100 miles from them I can not keep coming back because of their mistakes.
