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December 2023 by adam krueger
I’ve had nothing but trouble with the grand island location. Been watching my package said it arrived in Grand Island and an hour later said it was delayed. Now they are send it back to the shipper. This isn’t the first time this has happened to me. It is actually the third time. Sounds like they are doing some fishy stuff.
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December 2023 by Angel Lentz
Came in over my lunch break to ship a box. The female associate working was less than helpful, borderline rude. Merry Christmas I guess.
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October 2023 by Sarah Nelson
Easy in and out shipping. The parking lot could use some signage to indicate the customer entrance.
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October 2023 by Janet
There is a guy that works at the Grand Island distribution center from Ord. He’s the town troublemaker. He worked for UPS over Christmas until enough people complained because they didn’t want him on their property much less trusting him with their packages. He stinks so bad from smoke and body odor that packages smelt horrible. They let him go! Now works at FedX. Grand Island beware of your packages. He’s in his 60’s, gruffy looking with a beard and mustache.
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July 2023 by Cynthia Rahjes
I was transferred to someone out of the USA who answered all my questions but I want to speak with someone who is actually hands in with my temperature (not) controls package.
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June 2023 by Chelsea Musgrave
*This review is more for FedEx as a company, not the Grand Island location specifically* I’d give it zero stars if I could. Paid for EXPRESS (3 day) shipping for a package - it got stuck in customs for a day or two. It gets to Grand Island, turns out it actually didn’t clear customs?? So they send it back to Tennessee. Then it says it’s back in Grand Island (3 days later-5 days total shipping). I call the next 3 days in a row and they say “delivery is expected today!” And guess what, STILL no package. I call to say I’ll just go pick it up myself on day 7 and they tell me that they can’t even confirm if it’s actually in Grand Island. Meanwhile my business is on hold until I can get my package. What a joke. I’m very upset and disappointed in the company and their lack of communication.
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March 2023 by Alan Bohling
Fed ex is horrible. I have asked the driver 3 times to place package in the garage. Yesterday I told him not to deliver here anymore but go to our shop. We'll one more package ruined. Over $600 now
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March 2023 by Brett G
So frustrating.... I had them hold a package and google and their site says they open at 9 am. Delivery attempt wasn't made reached out to them to just hold the package and went there when I was notified it was ready for pick-up. Nobody there. Called and customer service said they'd make an exception for me and someone would bring it out to me. 45 minutes later nothing. Called customer service and they said there was nothing they could do. Ended up having to go 2 days without a phone because they couldn't hold up their end of the agreement ?
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February 2023 by Jose Ovando
Worst experience they hold packages and do not deliver them they dont provide any help and even if youre willing to go pick up the package at their location they won allow it. They use weather as an excuse ti hold the packages i didnt know nice sunny days were a bad condition to hold the packages over a week
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July 2022 by Girl of the corn
Went to drop off packages 2 days in a row. Website indicated open. When I got there a sign on window said lunch from 1:00PM to 3:00PM. Employee was standing on other side of door looking at me at 2:25PM. Would not recommend believing website without calling ahead.
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January 2022 by Danette houdek
Love that I can over night packages, & the ladies are so nice
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January 2022 by Dayara Abreu
I was treated very well, the service was very fast
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November 2021 by Tyson Doonan
Really fast service from exceptionally friendly staff.
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July 2021 by Melanie A Liebsack
Don't let them fool you. This is NOT A PACK and ship location. Even though customer services tells you this location is contracted for pack and ship. They flat out refuse to pack per manager's direction.
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July 2021 by Ray Abel
They ship things. I needed things shipped. It work out nicely.
