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June 2024 by Colene White
I needed a new phone, they were helpful in finding that I was looking for.
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June 2024 by Michael Baldwin
Staff are friendly and helpful. But beyond that, you can find a vast majority of their inventory at other places and usually for much less.
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June 2024 by Vanessa Valle
Bryan in geek squad is a lifesaver. I had been struggling for HP tech support for days and days. HP tech support was wanting me to pay over $100 for a software issue for a laptop still under warranty. Bryan was able to resolve my issue in a matter of minutes and educated me on how to prevent further software issues.
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May 2024 by Dan Burr
This is for Best Buy in general not just Grand Island location. I won't go into great detail, their policies are lacking along with their customer service. Will never do business there again... shame on them, they lost a $2500.00 order and any future business.
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May 2024 by Carl Clark
Really helpful people
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May 2024 by Joe Ciemnoczolowski
They were helpful. They were friendly.
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April 2024 by Gloria Sleeper (OmaGloria)
Customer service sucks! I will stick with Amazon! Three employees talking to each other when I walked in pointed me in the direction I needed to go and said we’ll send someone over to check on you because you know they were so busy. Waited 10 minutes and a girl walked right by me with her head in her phone and didn’t say a word!
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April 2024 by Roger Doerr
Ordered on line and picked up next day. Really smooth. . .
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April 2024 by Erin O'Connor
After waiting 2 weeks with no oven, I was excited to pick up my new one Wenesday evening. (3/27/24) After driving TWO HOURS and taking measurements ahead of time, the box was huge, wouldn't fit in my car with it. When I arrived there were at least 6 employees in the store doing nothing staring out the door, they saw me limp in for sure (I have bad arthritis.) So when I asked to unbox it to fit, here comes this "Manager" guy who clearly thinks he's important, and mansplains to me if "they can find someone who isn't busy, they'll unbox it, but I have to then lift my 150 lb stove in my car alone for quote "Liability Reasons?!" This guy is clearly just a misogynistic idiot with a small man complex, but doesn't matter, because no way am I lifting it in by myself. I could tell the other employees disagreed, but didn't have nerve to say it in front of this giant Tool Bag. My Father literally had to go all the way back the next AM with his car to get it, and of course, since this Douche Bag wasn't there, they unboxed it and helped load it in without question. Whomever that guy was "Managing" that evening should be fired and never allowed to Manage anything again. I'm sure his wife picks his clothes for him, poor lady. Customer Service was Pathetic. So was he, sorry bud, anyone with half a brain can Manage a Best Buy, not my fault you have a tiny wing ding. I will never buy anything from there, ever, ever again.
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March 2024 by Laurie Otto
Worked with a sales person that answered all of my questions. Took the time to explain different models and give an honest feedback. Discussed return policies and all the things. Very positive experience! Will go back and recommend to others
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March 2024 by Bere M
It has little variety
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March 2024 by Lisa Brandenburg
I showed up about 10 minutes before closing and I luckily had a screenshot of exactly what I needed because the employees were busy getting the store ready to close. Considering the timing of my visit I wasn't too bothered by the lack of assistance.
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March 2024 by Carlton Cummins
I went there to buy a activity tracker watch, they were either short handed or they just were just too busy to help me out. I just ended up leaving
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March 2024 by Clint Leeper
Always friendly staff, clean environment
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March 2024 by Zane Vaughan
When I bought washer and dryer from them they neglected to tell me about extended warranty instead just did the store warranty which only gives discounts on products issues instead of coverage and if you aren’t a member your warranty is canceled even if you paid for it. They don’t actually try to help the customer. manager “corporate will not even try to help my issue if he pushed for it because they just don’t”. The issue is my dryer(GE) is not drying on timed option and if moved to more dry setting doesn’t shut itself off unless you do it. According to GE there standard coverage is only for 1 year from date of purchase.
