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January 2024 by Jake Hansen (Statefarm)
Cinder blocks sitting in the hallway iced over sidewalks with no one thrown any ice. Melt down rooms that are halfway finished being remodeled our room had a short on the electrical outlet on the wall every time the fridge turned on our TV sound would quit working unless you unplugged the HDMI cord on the cable box peoples dogs barking at 7:30 for an hour this is a horrible hotel my wife has brittle bones if she would've broken her back on your icy sidewalks I would've pressed charges their double queen beds are actually two full sized beds with tiny couch pillows
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January 2024 by john whitlaw
This is in the middle of remodeling the TV'S do not work even after trying 3 rooms smelled of Construction beds were old and need to be replaced the girl at the front deck was trying her best but had no
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December 2023 by Cami Ward
Good location if you are visiting Gothenburg. Just off of I-80, close to gas, restaurants, and coffee and minutes away from downtown. They are in the middle of remodeling rooms but ours was clean and comfortable. Bathroom could use an update, but overall a good value. Service is excellent and the staff is warm and friendly. Breakfast served daily and they make a good cup of coffee. We certainly will stay here in the future.
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October 2023 by Doug Welch
They are in the process of remodeling. We got a fresh room but it wasn't quite done. All new furnishings with very comfortable beds. We were on the highway side but it quiets down at night. This place deserves 5 stars once all the work is completed. Service was quite good.
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October 2023 by Julie S
When we arrived to check in. Lady at front desk was on phone and acted like it was an issue to wait on us. Lady at front desk on 10/20/2023 was very rude and disrespectful. She needs to learn better customer service, even my young daughter with me stated how rude she was. Room was clean and great otherwise.
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October 2023 by Roger Holsinger
This place should not be open for business as we were in a room that didn’t have a fire detector, oh the wires were hanging from the ceiling. The outlet closest to the bed was broken, pool and hot tub were not working even though place advertised them, mold in the bathroom and unfinished drywall too. Nothing on the walls like pictures, did not feel comfortable. Heater stunk as it appeared coffee was spilled in it. Don’t waste your money on this dive!!Rooms: We’re terrible
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October 2023 by Geordie B
The hotels is new but the location is awful. There is traffic noise. Not much available in the area and it’s not pleasant. The owners can’t do much about the location, but they could do better. The pillows are very small. Breakfast was poor - no bread (except biscuits and muffins) and no fruit at breakfast. Pool closed. Permanently? For a modern hotel the power outlets aren’t conveniently placed.
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January 2023 by Rachel Witt
If I had the option I would give zero stars.. tried calling and someone answered but had a recording of someone saying hello over and over... so I hung up.. tried calling back and the line was busy so I waited a few min and called back and someone answered and played the same hello recording again!!!!! Very unprofessional and EXTREMELY childish! What kind of people do you have working the front desk???
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October 2022 by Shari Guard
We needed a handicap room and we’re placed in one of the nicest rooms I’ve seen. Lots of room, big bed, recliner and an actual seat in the shower. Very nice Comfort Suites!! We’ll see you again.
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October 2022 by lisa marsh
No pool, which is why we chose this hotel. It was there but had no water. That was disappointing. Take it off the website if it is no longer available. Some of exercise equipment did not work and the room was hot. The breakfast had many choices but the eggs and sausage were not warm. Plus it isnt served til 7 am. We are early risers. Most hotels we've stayed at serve at 6 am. Room was clean.
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October 2022 by Robert Foster
Toilet seat was secured with one bolt, slowest wifi I have used, no pool or hot tub yet a premium price. Never never again will I go to Comfort inn or
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September 2022 by D W
Spacious rooms and a good price. The help was very friendly and breakfast was great. It was also nice to have a large area to walk the dogs.
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September 2022 by Bonnie
Room was HUGE! Comfortable bed. AC worked great! Only complaints was room smelled faintly of dog urine. Upon arrival with pets we were given a “dog friendly” room. Good thing our male dog is well trained and didn’t decide to mark over the previous dog urine himself. Some other issues were that it took 20+ minutes to get checked in. Couple in front were waiting at least 10 min and then we had about 10 min. Nothing unusual with either check in. Pretty standard and routine. And there was a couple behind us waiting even longer. I think the older lady may have been new? She didn’t seem to know her way around the computer check in system well. Also, the pretty lobby with grand piano, etc was super dark. Only 2 lights on over front desk. Every other light off. It was around dinner time that we arrived. I thought maybe they had some power outage. But could be trying to save money keeping lights off? Lastly, internet stopped working about 2:20am (we use brown noise online for our dogs to sleep better with potential guest hotel noise). Internet didn’t come back until around 8am. Maybe they just shut it off at a certain time? Maybe it’s limited Wi-Fi? Also, pool was drained and hot tub closed. However, none of this was a deal breaker. We would stay here again! Reasonable rate for pets and gas station, coffee shop, bar and restaurant all within walking distance.
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August 2022 by juanita valenzuela
I have been staying at this comfort suites for 20+ years every time I come to Gothenburg. Never had I been Questioned about my service dogs that are emotional support. She questioned where I had trained them and what their tasks are . I will never stay there
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August 2022 by Suavek Oleksy
Absolutely ? unbelievable service. The lady at the front desk was so busy but never lost her smile and compassion for her job. Everything was great, the breakfast in the morning was pretty good as well.
