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October 2024 by Ali Anderbery
We’ve been clients of the Central City Vet Clinic for a few years, trusting them with the care of both our sheep and cats. While we’ve always appreciated the ease of getting medication refills for our sheep, the experience has been different with our cat’s care. Every time he needs a refill for his eye drops or steroid shots, we’re required to bring him in for an exam, even if it’s only been a few months since his last visit. While I understand the importance of regular checkups, this policy feels excessive when knowing his condition and especially given our ongoing relationship with the clinic. Additionally, phone calls are often left unreturned, which makes managing our pets’ care more difficult. They will quickly contact the pharmacy to decline a refill, yet without any direct communication to us. This isn’t the level of care I expect or want for my animals. I hope they consider a more flexible approach for clients and improve responsiveness.
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October 2024 by Marcia Schuett
Always friendly and professional service!
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July 2024 by Stephanie Sanders
We had our first visit this week after moving cross-country. We found everyone to be very friendly, and welcoming and answered all my questions. After having the same vet for 30 years, finding a practice I feel comfortable with on the first try is great!
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May 2024 by Lynn Feeken
Great boarding facilities! We appreciate the camera to check in Violet while we’re apart, as well as the bath she gets before coming home. Kind and friendly staff, too!
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May 2024 by Beau Bearnes
As always a very fun, helpful, professional and knowledgeable group business people to work with!
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May 2024 by Rhonda Lynn
I brought my dog in mainly for injections so she could get her permit for the city. The secondary reason was for a possible yeast infection that I had been treating with pad wipes that I had been given bore. When I walked in the receptionist didn't even look up. She asked who I had and told me to sit down. When we eere called in the receptionist said they couldn't read what injections she was due for from the other clinic so the vet told them to call to find out which they either diddo or didn't tell me because it was not part of the itemized list that I should have received. They focused mainly on her possibly having a uti which they said they had to do an ultrasound for and I asked how much it would be. 60.00 I had never heard of an ultrasound for a uti check my dogs were always given a urine sample. I inquired about the fact she had an inverted Varina and how much that might be. They refused to give my dog her parvo and rabies shot because she was on antibiotics for this minute uti they supposedly found.she was not yet on antibiotics so the could have given her the injections so I could get my legal permit. I have always had Boxer and I have never been refused injections because of a uti. That was a lie, especially since it was minutiae and she was not on antibiotics yet. I went to the front desk to pay which went from a 60.00 ultrasound which I wasn't even sure was done since they refused to let me come back and a 48.00 office visit to 221.00 bill which they did not give me a signed authorization receipt. They did give me a itemized slip to show how much surgery would be which required my authorization yet the charged me 100.11 for antibiotics. The Only way I knew how much those were was because they were on the surgery receipt had I decided to have it later. I gave them no authorization to pay for antibiotics that cost over 100.00 nor would I have signed one if i knew the cost. My dogs have always been charged for antibiotics which were about 5 to 20.00 dollars. When i called to complain i was given attitude and laughed at over the fact they didnt give me a reciept or what they charged me for. mostly the antibiotics which she threw up when i gave them to her and now she wont eat. I called other vets who confirmed she should not have been refused injections because she was GOING to be on antibiotics but was not yet on them. The reciept for the surgery said they needed my signed authorization for charges yet i was given no reciept for that day and i signed nothing authorization for antibiotics that cost over 100.00 and i never would have taken them. These people showed no courtesy or professionalism at the front desk and none of them can obviously do their job correctly. Even mcdonalds gives you a receipt even when they mess up your order. I did not authorize any medications, i did not sign for then, and i was refused to go back and see what they were doing which other vets had no problems with. I Should be getting my 100.00 returned to me as they had no authorization to give me meds that cost over100.00. I never signed anything for that. DO NOT TAKE YOUR PETS HERE unless you want to be lied to, laughed at and pay a fortune for anything you did not authorize. I will make sure any of my friends and family do not come here, and post anywhere i can about this. I am also considering filing a complaint with the board and the bbb if they even belong to it.. they will lie and charge you for unauthorized items and not give you any reciept so you know what you are charged with. please do not let them "take care" of your babies unless you have deep pockets and dont care about any danger they may cause your animal for refusing treatments that can be given. There is no professionalism here and they will laugh to you about their lack of treatment.
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May 2024 by Justin Wize
Everyone here awesome, and always willing to help or answer any and all questions, u may have.
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March 2024 by Kayla Johnston
I was going to the same vet for 5 years, and it was going to be a hard decision to choose a different one. But they are such wonderful people, and it was a great experience for my two dogs I am so glad I switched. 10 out of 10 recommend this veterinary clinic!
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March 2024 by Quentin L
thanks guys
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December 2023 by Amanda Means
Love it here. Have always felt welcome and they always take the best care of our four legged friends. Boarding to emergency calls they have never let us down. 10/10 will ALWAYS recommend.
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October 2023 by Mary Owens
They were helpful and friendly I look forward to getting to know them better.
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October 2023 by Angelia Grossi
Great vet
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October 2023 by Nancy McGinnis
Excellent care & service
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October 2023 by Dusty Van Winkle
Awesome service and very knowledgeable
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October 2023 by Jessica Cervantes
I appreciate the level of care they give to our animals!Thank you all so much!
